⚡ New Feature

Auto-Apply to Jobs While You Sleep

Stop spending hours applying manually. Our Premium Auto-Apply scans new listings every day and sends your application automatically — so you never miss an opportunity.

🔒 Secured by Stripe 📋 Cancel anytime ✅ 100+ jobs applied monthly
Home Jobs Nairobi Director of Operations, Kenya

Director of Operations, Kenya

Johnson & Johnson  · Healthcare / Medical

Full Time Nairobi
Nairobi
Deadline: 21 August 2026
Posted May 26, 2026

Purpose:

The Country Manager for Kenya will be tasked with achieving business objectives and spearheading expansion within the country by:

To drive sustained revenue growth within our existing portfolio, with a focus on oncology, mental health, and immunology, while ensuring strategic alignment with market demands and customer needs.

Securing financial backing from reimbursement entities to support our innovation initiatives.

Spearheading the execution of the Mental Health project, you will provide collaborative leadership alongside a designated counterpart to drive project milestones forward efficiently. Your responsibilities will encompass overseeing implementation phases, aligning cross-functional teams, and ensuring adherence to timelines while maintaining a focus on high-quality deliverables and measurable outcomes. Additionally, you will facilitate stakeholder engagement, mitigate risks proactively, and foster a culture of accountability and transparency throughout the project lifecycle.

We are excited to unveil our groundbreaking new portfolio.

We oversee our strategic partnerships with distributors in Kenya to enhance our business growth and market presence. This role involves coordinating closely with key stakeholders to ensure seamless operations, timely deliveries, and strong distributor performance. By maintaining these collaborations, we aim to expand our reach and optimize revenue streams in the region.

To achieve this, we must prioritize cultivating a strong local corporate identity while fully adhering to all applicable local regulations, fostering meaningful internal and external collaborations as needed, and steadily enhancing our credibility and standing in the community.

Essential Duties and Responsibilities: This role encompasses a broad spectrum of critical tasks, including the development and implementation of strategic initiatives, meticulous project management, and the oversight of cross-functional teams to ensure alignment with organizational objectives. Key responsibilities involve conducting comprehensive market analyses, fostering stakeholder relationships, and driving innovative solutions to enhance operational efficiency and profitability. Additionally, the position demands adherence to rigorous compliance standards, the preparation of detailed reports for executive review, and the consistent delivery of high-quality results within stipulated deadlines. Proficiency in advanced analytical tools, exceptional communication skills, and the ability to navigate complex business challenges are fundamental requirements for success in this position.

Facilitating the achievement of regional business objectives, which may involve collaborating with distributors as necessary.

Establishing country-specific sales targets—such as forecasts, growth projections, and market share—requires alignment with portfolio potential, product lifecycle stages, and regional business objectives.

Develop and manage necessary budgets while optimizing resource allocation to ensure efficient and effective utilization of available assets.

Evaluate and authorize all initiatives undertaken by the sales, medical, regulatory, marketing, and market access teams to ensure alignment with organizational goals and compliance standards.

To bolster continued revenue expansion within our existing product lineup—particularly in oncology, mental health, and immunology—this role will involve strategic resource allocation, diligent monitoring of inventory levels throughout the supply chain, and close collaboration with distributors to ensure seamless operations. Additionally, the position will require maintaining accurate reporting standards and fostering alignment across teams to optimize performance and meet business objectives.

We are introducing our groundbreaking new portfolio, with strategic plans underway for key products, including regulatory submissions, market access strategies, tender negotiations and submissions, and, where applicable, medical education initiatives.

Conducting evaluations of localized data to pinpoint potential opportunities and risks in existing strategies facilitates the timely generation of actionable insights and the creation of proactive corrective actions.

Lead the charge in advancing our mental health initiatives, fostering a supportive and inclusive environment where well-being is prioritized. Spearhead strategic planning, program development, and implementation to enhance mental health awareness, accessibility, and resources across the organization. Collaborate with cross-functional teams to integrate mental health best practices into workplace policies, training, and culture. Analyze program effectiveness through data-driven insights, ensuring continuous improvement and alignment with evolving mental health needs. Champion employee advocacy, destigmatize mental health conversations, and cultivate a culture of open dialogue and support.

While ensuring strict adherence to J&J’s guidelines, standard operating procedures, and applicable local laws and regulations, the role will focus on achieving key business objectives.

The professional is tasked with cultivating and growing the local business while providing strategic guidance and mentorship to the team.

In this role, you will establish and configure the local working environment while fostering and integrating diverse operational functions, cultivating a Johnson & Johnson-centric mindset throughout all initiatives.

Identify, attract, and nurture top-tier professionals to ensure a strong pipeline of future leaders, fostering long-term organizational stability and growth.

Ensuring complete coordination across all functions and individuals while inspiring the team to meet national objectives.

Demonstrate exemplary conduct by modeling the behaviors expected of the team, setting a positive example for all to follow.

Enhancing the local image and reputation of Johnson & Johnson stands as a key priority, fostering trust and credibility within the community.

Cultivate and strengthen strategic partnerships with key market stakeholders, including key opinion leaders (Vols), governmental entities, and pharmaceutical associations, to enhance collaboration and drive mutual growth.

Ensuring adherence to regulatory standards and fulfilling pharmaceutical obligations constitute the core duties of this role, requiring meticulous attention to detail and a thorough understanding of compliance protocols.

Ensure adherence to all applicable local regulations, as well as CPA (Foreign Corrupt Practices Act), CBI (Healthcare Business Integrity) guidelines, and the PBC (Policy on Business Conduct).

To maintain compliance with personal training standards, verify that all necessary documentation—including an up-to-date CV and a tailored Job Description—is readily accessible and inspection-ready.

Ensure full comprehension and proper management of HCC and legal requirements, including Fair Market Value, Transfer of Value rules, and Promotional Materials rules, when planning projects, developing materials, and executing initiatives. Additionally, verify that relevant EMEA-generated promotional materials are adapted to local standards before launch.

Ensure adherence to Johnson & Johnson’s pharmacovigilance guidelines by promptly reporting any adverse events and product quality complaints.

To ensure compliance with safety reporting standards, meticulously adhere to company policies and Standard Operating Procedures (SOPs) regarding timely adverse event (AE) and product quality complaint (PQC) reporting throughout all project phases—including planning, material development, execution, and vendor contracting.

Internal Interactions

All operational functions, including medical, regulatory, sales, supply chain, finance, human resources, talent acquisition leaders, government affairs, and general administration, are executed both locally and regionally.

Seasoned professionals in Regional Leadership roles—including Regulatory Affairs, Medical Affairs, Human Capital, Quality Assurance, Finance, Country Directors, and Information Technology—play a pivotal part in driving cross-functional alignment and operational excellence across diverse markets.

Engages with external stakeholders, including clients, partners, and vendors, to ensure smooth communication and alignment with organizational objectives. Requires strong interpersonal skills, the ability to manage multiple relationships, and proficiency in negotiation and conflict resolution. Responsibilities include representing the organization at industry events, fostering long-term partnerships, and addressing inquiries or concerns from external parties in a timely and professional manner.

Established thought leaders with extensive influence in their respective fields are sought to serve as Key Opinion Leaders. Candidates must possess a distinguished track record of industry expertise, credibility, and active engagement within professional communities. Responsibilities include providing strategic insights, endorsing products or services, and shaping industry trends through authoritative contributions. Ideal candidates will demonstrate exceptional communication skills, a deep understanding of market dynamics, and the ability to foster meaningful collaborations with stakeholders.

Medical organizations are seeking skilled professionals to join their teams, where responsibilities include promoting collaboration among healthcare providers, advancing industry standards, and educating members on best practices. Candidates must possess strong communication abilities, a deep understanding of medical regulations, and at least three years of experience in a related healthcare or association management role. Familiarity with medical terminology, compliance frameworks, and stakeholder engagement strategies is essential. The ideal candidate will demonstrate leadership in driving initiatives that enhance professional development, policy advocacy, and community outreach within the healthcare sector.

Distributors play a vital role in ensuring the efficient movement of goods from manufacturers to retailers or end consumers, acting as intermediaries in the supply chain. They are responsible for negotiating contracts with suppliers, maintaining strong relationships with vendors, and overseeing inventory management to meet demand fluctuations. Additionally, distributors must ensure timely delivery of products while adhering to regulatory and safety standards, often handling logistics coordination, warehousing, and order fulfillment. Strong analytical skills are required to forecast demand, optimize distribution routes, and minimize operational costs, while effective communication and negotiation abilities are essential for managing partnerships and resolving supply chain challenges. A solid understanding of market trends, pricing strategies, and competitive dynamics is also necessary to maintain profitability and customer satisfaction.

Governmental agencies are responsible for implementing and enforcing policies to uphold public welfare and national security, alongside managing essential public services such as infrastructure, education, and healthcare. These organizations require employees with strong analytical skills, exceptional problem-solving abilities, and a thorough understanding of regulatory frameworks to ensure compliance and operational efficiency. Typical duties include conducting research, analyzing data, developing strategic initiatives, and collaborating with stakeholders to address complex societal challenges. Candidates must possess relevant qualifications, such as a degree in public administration, political science, or a related field, along with demonstrated experience in policy analysis, project management, or administrative roles. Proficiency in data analysis tools, communication skills, and a commitment to ethical governance are also essential for success in these positions.

Required qualifications and competencies include a thorough understanding of industry standards and best practices in the relevant field. Candidates must possess strong analytical abilities, effective communication skills, and the capacity to work collaboratively within interdisciplinary teams. Proficiency in utilizing specialized tools, software, or methodologies pertinent to the role is mandatory. Additionally, experience in managing projects, solving complex problems, and adapting to dynamic work environments is highly valued.

A bachelor’s degree is a mandatory qualification for this role, while an advanced degree—such as an MBA or a graduate degree in life sciences—is highly desirable.

With a demonstrated track record of 7 to 10 years of progressive commercial experience—preferably within the pharmaceutical sector—you possess a deep understanding of the industry’s dynamics, regulatory landscape, and strategic commercialization challenges. Your background reflects the ability to navigate complex markets, drive revenue growth, and lead cross-functional teams in delivering impactful business outcomes.

Proficiency with international work experience and/or educational background beyond Kenya is considered an advantageous asset.

Proficiency in English and at least one additional local language, such as Swahili, is required.

Professionals should possess substantial expertise in navigating complex, matrixed organizational structures and collaborating effectively across diverse functional teams.

Demonstrated prior experience in overseeing teams and providing leadership within a professional setting.

Applicants should possess a strong background in forecasting and budgeting methodologies, demonstrating proficiency in analyzing financial data to project future performance and allocate resources efficiently. This role requires the ability to develop accurate financial forecasts, monitor budget adherence, and identify variances to implement corrective actions when necessary.

An entrepreneurial mindset, self-motivation, and strong problem-solving abilities are highly desirable for this role.

Demonstrates strong organizational skills to independently manage workloads, ensuring timely completion of tasks without compromising quality standards. Capable of assessing priorities and allocating resources efficiently to meet established deadlines consistently.

Proficient in crafting and delivering clear, compelling messages, whether through spoken dialogue or written documentation, with a strong command of language and an ability to engage diverse audiences effectively.

Seeking an individual eager to contribute within a tight-knit, collaborative team environment that fosters cohesion and collective success.

Professionals should demonstrate behaviors consistent with the J&J Global Leadership Profile, such as acting with integrity rooted in the Credo, fostering collaboration and teamwork, maintaining a results-driven approach with a sense of urgency, and championing diversity and inclusion.

Core competencies essential for this position include a robust foundation in data analysis, proficiency with statistical software, and the ability to interpret complex datasets. Strong communication skills are vital for conveying insights to stakeholders, while problem-solving acumen is necessary to address challenges effectively. Additionally, experience with project management and a keen attention to detail are required to ensure accuracy and efficiency in all tasks. Familiarity with industry-specific tools and methodologies is also expected to support strategic decision-making and operational excellence.

With a results-driven and proactive approach to challenges, you will thrive in an environment that values initiative and self-motivation. Your ability to set and accomplish ambitious goals, coupled with a willingness to take calculated risks, will be essential in driving innovation and sustainable growth. Demonstrated success in identifying opportunities and turning them into tangible outcomes will be a key factor in your contributions to this role.

Responsible for cultivating a high-performing team by fostering talent growth and providing strategic guidance to enhance individual and collective capabilities.

Proven ability to articulate ideas clearly and persuasively, whether through spoken dialogue or written documentation.

Possesses excellent capabilities in fostering and maintaining positive relationships with colleagues, clients, and stakeholders through clear communication and empathy. Demonstrates a capacity to collaborate effectively within diverse teams and navigate interpersonal challenges with professionalism and tact.

Demonstrated expertise in cultivating and maintaining robust stakeholder relationships alongside exceptional customer engagement is essential.

Managing complexity involves overseeing intricate tasks, systems, or projects that demand careful coordination and problem-solving. This role requires the ability to analyze multifaceted challenges, prioritize competing demands, and implement structured solutions to ensure efficient operations. Candidates must demonstrate strong analytical skills, adaptability, and the capacity to navigate ambiguity while maintaining clear communication and strategic decision-making. Responsibilities include identifying key dependencies, mitigating risks, and fostering collaboration across teams to achieve objectives in dynamic environments.

A strong commitment to ethical business practices and personal integrity is required.

Fluent proficiency in both English and Swahili, the local language, is required.

Qualifications

BA/BSc/HND , MBA/MSc/MA

Experience Required

7 - 10 years

More jobs in Nairobi