Job Summary
The Head of ICT will spearhead the organization’s Information & Communication Technology division, guaranteeing secure, dependable, and high-performing IT systems that drive business operations and facilitate strategic expansion. This position will manage ICT infrastructure, information security protocols, digital transformation projects, system support services, and the creation of innovative technology solutions to elevate service delivery standards.
The preferred applicant should possess extensive expertise in ICT leadership, with a proven track record in financial systems, IT governance, cybersecurity, and digital innovation.
Oversee a range of critical duties, including ensuring the efficient execution of daily operations, managing project timelines, and coordinating cross-functional teams to achieve organizational objectives. Develop and implement strategic initiatives to enhance productivity, streamline processes, and optimize resource allocation. Conduct regular performance evaluations, provide constructive feedback, and mentor team members to foster professional growth and maintain high performance standards. Collaborate with senior leadership to align departmental goals with broader company strategies, ensuring seamless integration and execution. Maintain open communication channels with stakeholders to gather insights, address concerns, and drive continuous improvement across all functions.
We are seeking a seasoned leader to drive the development and implementation of our ICT strategy, ensuring alignment with business objectives while fostering innovation and operational excellence. In this role, you will oversee the execution of technology initiatives, optimize infrastructure, and champion digital transformation across the organization. Your responsibilities will include establishing a forward-thinking ICT vision, managing cross-functional teams, and ensuring robust cybersecurity measures are in place. Additionally, you will evaluate emerging technologies, lead vendor negotiations, and mentor IT staff to enhance their technical and leadership capabilities. The ideal candidate holds a bachelor’s degree in computer science, information technology, or a related field, complemented by at least 10 years of progressive ICT experience, including 5+ years in a leadership capacity. Strong strategic planning, stakeholder management, and project delivery skills are essential, alongside certifications such as CIO, TOGA, or ITIL. Proficiency in cloud computing, data analytics, and enterprise architecture is highly desirable.
Formulate, execute, and oversee ICT strategies that are fully integrated with the organization’s overarching business objectives.
Offer strategic leadership and guidance to the ICT team, fostering an environment of excellence and driving ongoing enhancements in performance.
Spearhead digital transformation projects aimed at boosting operational efficiency, elevating customer satisfaction, and increasing automation capabilities.
ICT Infrastructure & Systems Management encompasses the planning, implementation, and oversight of an organization’s technology infrastructure, ensuring seamless integration, reliability, and security of systems. This role requires expertise in network architecture, server management, cloud services, and cybersecurity protocols to support business operations. Responsibilities include optimizing system performance, managing IT assets, troubleshooting technical issues, and ensuring compliance with industry standards. Strong problem-solving skills, proficiency in relevant tools and platforms, and the ability to collaborate across teams are essential for success in this position.
Responsible for directing the installation, configuration, and ongoing maintenance of all IT hardware, software, networks, and communication systems.
Deliver robust performance, seamless scalability, and stringent security for critical infrastructures such as credit management systems, databases, and digital platforms.
Oversee system upgrades, maintain strategic vendor relationships, and execute IT procurement activities while ensuring strict adherence to established budgetary constraints.
Experts in cybersecurity and risk management play a pivotal role in safeguarding digital assets and ensuring organizational resilience against evolving threats. They are tasked with identifying vulnerabilities, implementing robust security protocols, and mitigating potential risks to protect sensitive information and maintain compliance with regulatory standards. Additionally, these professionals monitor security systems, conduct thorough risk assessments, and develop strategic frameworks to fortify an organization’s defenses. Collaboration with cross-functional teams, alongside regular audits and incident response planning, is essential to proactively address emerging cyber threats and uphold operational integrity.
Develop and oversee comprehensive information security protocols to safeguard critical data, infrastructure, and network environments against potential threats and vulnerabilities.
Spearhead cybersecurity programs focused on threat monitoring, incident response, penetration testing, and disaster recovery planning.
Ensure adherence to all applicable ICT policies, laws, and regulatory mandates, including Data Protection guidelines.
Provides technical assistance for system maintenance and delivers user training sessions to enhance operational efficiency and proficiency.
Oversee helpdesk operations to ensure efficient and timely resolution of IT issues.
Maintain accurate documentation of systems, processes, and disaster recovery procedures to ensure compliance and operational readiness.
Develop and oversee user training initiatives aimed at improving system utilization and fostering digital literacy among participants.
ICT Governance and Compliance encompasses the establishment and maintenance of policies, procedures, and controls to ensure the secure, efficient, and compliant management of information and communication technologies. This role involves overseeing adherence to regulatory requirements, industry standards, and organizational policies while mitigating risks associated with data security, privacy, and operational integrity. Responsibilities include developing governance frameworks, conducting compliance audits, and providing guidance to stakeholders on best practices for ICT operations. Additionally, the position requires continuous monitoring of regulatory changes, assessing their impact on the organization, and implementing necessary adjustments to policies and procedures to maintain alignment with evolving standards.
Formulate, implement, and uphold ICT policies, standards, and procedures to ensure consistent governance and operational excellence across the organization.
Ensure the maintenance and regular testing of data integrity protocols, backup systems, and business continuity plans.
Perform routine IT audits to evaluate system performance and pinpoint opportunities for enhancement.
We are seeking a dynamic professional committed to driving innovation and fostering continuous improvement within our organization. The ideal candidate will spearhead initiatives that enhance efficiency, productivity, and overall performance, ensuring our processes evolve to meet evolving industry standards. They will collaborate across teams to identify opportunities for optimization, implement sustainable solutions, and measure the impact of improvements through data-driven insights. Strong analytical skills, strategic thinking, and a passion for problem-solving are essential, along with the ability to inspire and lead cross-functional teams toward achieving excellence.
Evaluate and deploy innovative technologies aimed at enhancing operational efficiency.
Assist in the creation and enhancement of digital solutions such as mobile applications, customer-facing platforms, and customer relationship management systems.
Our role involves evaluating current ICT trends and providing strategic recommendations to senior leadership to drive informed decision-making and organizational growth.
Seeking a candidate with a Bachelor’s degree in Computer Science or a related field, along with proven experience in software development. Familiarity with programming languages such as Python, Java, or C++ is essential, and expertise in full-stack development is highly preferred. Candidates should possess strong problem-solving skills, the ability to collaborate effectively in team settings, and a minimum of three years of hands-on experience in relevant roles. Knowledge of cloud platforms and DevOps practices is advantageous, as is experience with agile methodologies. Excellent communication abilities and a commitment to delivering high-quality solutions are required.
A bachelor’s degree in Information Technology, Computer Science, or a closely aligned discipline is required.
A master’s degree in Information Technology, Data Science, Cybersecurity, or Business is highly advantageous.
With a minimum of seven to ten years of experience in the ICT sector, including no less than three years in a leadership capacity, the ideal candidate will possess a robust professional background in information and communications technology.
Candidates with a background in financial services, banking, microfinance, credit systems, or fintech will be given strong consideration.
We possess extensive expertise in the following areas:
Skilled professionals in information and communication technology infrastructure, network management, and cloud-based solutions are sought after to oversee and enhance digital frameworks, ensure robust connectivity, and implement scalable cloud environments. Candidates must possess expertise in configuring, maintaining, and optimizing systems to support seamless operations, while also demonstrating proficiency in troubleshooting, security protocols, and emerging technologies. The role demands a deep understanding of network architecture, virtualization, and cloud service models to drive innovation and efficiency in technology-driven environments.
We develop and implement robust cybersecurity frameworks to ensure the protection of digital assets, establishing best practices that align with industry standards and regulatory requirements.
Proficient expertise in database management is essential, encompassing strong proficiency in SQL, Oracle, and other relevant database systems.
Core business applications encompass essential systems such as Enterprise Resource Planning (ERP), loan management platforms, and Customer Relationship Management (CRM) tools.
Ensuring adherence to data protection standards and fulfilling regulatory compliance obligations are core responsibilities within this role. The position demands a comprehensive understanding of applicable laws and frameworks, along with the ability to implement and monitor compliance measures effectively. Strong analytical skills and meticulous attention to detail are essential to navigate complex regulatory requirements and mitigate potential risks.
Proficient in critical thinking and problem-solving, with a strong ability to analyze complex situations and implement effective solutions. Demonstrates exceptional communication skills, both verbal and written, to convey ideas clearly and collaborate efficiently with cross-functional teams. Exhibits adaptability in dynamic environments, managing multiple priorities while maintaining high performance standards. Possesses extensive technical expertise relevant to the role, coupled with a keen attention to detail to ensure accuracy in all tasks. Leads with integrity, fostering a culture of accountability and professionalism. Maintains a proactive approach to professional development, staying current with industry trends and best practices.
Proven ability to lead teams and manage personnel effectively.
Proven expertise in analyzing complex situations and implementing effective solutions with sound judgment.
Upholding the highest standards of integrity, confidentiality, and professional ethics is essential.
Accomplished expertise in overseeing projects and collaborating with external vendors to ensure seamless execution and deliverables.
Demonstrates strong resilience and adaptability while consistently meeting critical deadlines and maintaining high performance standards under demanding circumstances.
Proven ability to convey complex information clearly and effectively, coupled with adept stakeholder engagement to align objectives and foster collaborative relationships.
Qualifications
BA/BSc/HND , MBA/MSc/MA
Experience Required
7 - 10 years
