We are seeking a highly motivated and skilled individual to join our team in the capacity of [Job Title]. In this role, you will be responsible for [list key responsibilities using varied sentence structure, e.g., “Designing and implementing innovative strategies,” “Collaborating with cross-functional teams,” “Analyzing complex data to drive informed decisions,” etc.]. The ideal candidate will possess [list qualifications, e.g., “a minimum of five years of experience in [relevant field],” “strong proficiency in [specific tools or software],” “excellent communication and organizational skills,” etc.]. Additionally, you will be expected to [mention any other key duties, e.g., “mentor junior team members,” “ensure compliance with industry regulations,” “contribute to long-term business objectives,” etc.]. If you are passionate about [relevant industry or mission] and eager to take on these challenges, we encourage you to apply.
A dynamic hospitality and events destination located in Poor is seeking qualified candidates. This scenic resort, situated near Jugurtha Dam, provides accommodation, outdoor events, conferencing, dining, recreational activities, and tailored guest experiences. The facility serves as a venue for weddings, conferences, family outings, corporate events, and leisure activities, catering to diverse needs in a picturesque setting.
We are in search of an Operations Manager who demonstrates strong organizational skills, a proactive approach, and a results-oriented mindset to manage the facility’s daily operations while maintaining high standards in guest experience, operational performance, service excellence, and revenue enhancement.
Oversee and manage the full spectrum of operational duties, including strategic planning, resource allocation, and performance optimization to drive organizational success. Lead cross-functional teams, fostering collaboration and accountability to achieve established objectives. Develop and implement policies, procedures, and best practices to enhance efficiency, compliance, and risk management. Conduct regular assessments of workflows, identifying opportunities for improvement and innovation. Serve as a key liaison between senior leadership, departments, and external stakeholders to ensure alignment with business goals. Monitor key performance indicators (KPIs) and provide data-driven insights to inform decision-making. Responsible for budget oversight, financial forecasting, and cost-control measures to maintain fiscal health. Champion a culture of continuous improvement, professional development, and operational excellence across the organization.
The Operations and Guest Experience department is responsible for ensuring seamless day-to-day business activities while delivering exceptional service to all visitors. Key responsibilities include managing front-of-house operations, overseeing guest interactions, and maintaining high standards of hospitality. The role requires strong organizational skills, a customer-centric mindset, and the ability to resolve issues promptly. Additionally, candidates must possess excellent communication abilities, attention to detail, and a proactive approach to problem-solving. Prior experience in hospitality or operations is preferred, with a focus on creating memorable guest experiences.
Responsible for the comprehensive management of daily operations across the resort, hospitality services, restaurants, and event planning.
Deliver exceptional customer service to consistently exceed guest expectations.
Oversee the seamless execution of accommodation, food and beverage, grounds, housekeeping, security, and maintenance services.
Resolve guest concerns with professionalism and diligence, guaranteeing rapid and satisfactory solutions to any issues encountered.
We are seeking a dynamic professional to drive corporate growth through strategic event planning and business development initiatives. The ideal candidate will cultivate and expand client relationships, identifying opportunities to enhance brand visibility and revenue. Responsibilities include organizing high-impact events, managing vendor partnerships, and analyzing market trends to inform business strategies. Proficiency in project management, exceptional interpersonal skills, and a proven track record in business expansion are essential. A bachelor’s degree in marketing, business, or a related field is required, along with 3+ years of relevant experience in event coordination or business development.
To oversee the planning and execution of weddings, conferences, outdoor functions, and special events.
Enhance vehicle utilization rates, secure event reservations, and implement strategies to bolster customer loyalty and repeat business.
Develop and maintain strong professional connections with corporate clients, event coordinators, and travel industry partners to foster long-term business relationships.
Facilitate marketing and promotional initiatives aimed at expanding revenue channels and enhancing financial performance.
Demonstrates exceptional leadership in guiding and motivating team members to achieve collective goals while fostering a collaborative and high-performance work environment. Ensures clear communication of objectives, delegates responsibilities effectively, and provides ongoing support and development opportunities for direct reports. Promotes accountability, recognizes achievements, and addresses performance challenges constructively to maintain team productivity and engagement.
Oversee and coordinate the activities of operational personnel across various departments.
Develop and administer employee work schedules while maintaining optimal staffing levels to meet operational demands.
Responsible for providing training, mentoring, and ensuring adherence to discipline and performance standards.
Promote teamwork, accountability, and a customer-focused culture.
Duties in financial and administrative management encompass overseeing fiscal operations, ensuring compliance with regulatory standards, and optimizing resource allocation to support organizational objectives. This role requires proficiency in budget development, financial reporting, and strategic planning, along with strong leadership in coordinating administrative functions such as procurement, facilities management, and operational workflows. Candidates must possess a bachelor’s degree in finance, accounting, business administration, or a related field, complemented by a minimum of five years of progressive experience in financial oversight and administrative leadership. Exceptional analytical, communication, and organizational skills are essential to effectively manage teams, analyze financial data, and implement policies that enhance efficiency and accountability across departments.
Oversee the management of operational budgets and implement measures to control expenditures efficiently.
Maintain accurate inventory levels and enforce robust procurement measures.
Compile operational reports and generate performance updates to ensure accurate and timely data analysis.
Maintain adherence to established health, safety, and hospitality standards and regulatory requirements.
Facility & Compliance Oversight
Maintain the cleanliness, safety, and upkeep of all facilities and outdoor spaces.
Coordinate repairs, manage supplier relationships, and oversee service providers.
To oversee the flawless execution of recreational and hospitality initiatives, ensuring seamless operations and exceptional guest experiences.
REQUIREMENTS
A Bachelor’s Degree or Diploma in fields such as Hospitality Management, Business Administration, Hotel Management, or a closely related discipline is required.
Seeking candidates with at least five years of professional experience in hospitality, hotel, resort, or events operations management.
Demonstrates exceptional leadership capabilities and expertise in managing teams effectively.
Experience managing events, conferencing, or resort operations is highly preferred.
Possesses exceptional interpersonal skills and a proven aptitude for resolving customer inquiries efficiently. Demonstrates a keen capacity for troubleshooting and delivering solutions with a high degree of professionalism and clarity.
Proven expertise in financial management coupled with strong reporting capabilities is essential.
Demonstrates strong capability to thrive in high-pressure environments while effectively overseeing multiple departments simultaneously. Exhibits composure and efficiency in coordinating diverse teams and tasks under demanding conditions.
Proficiency in Microsoft Office and hospitality-specific systems would be advantageous.
Demonstrated expertise in core skill sets and technical proficiencies essential for the role. Capability to analyze complex scenarios and derive practical solutions under pressure. Strong communication skills to articulate ideas clearly and collaborate effectively with cross-functional teams. Leadership qualities to guide projects and mentor colleagues toward achieving organizational objectives. Proficiency in industry-specific tools and methodologies to enhance operational efficiency and drive results. Adaptability to evolving business needs and technological advancements. Commitment to continuous learning and professional development to stay ahead in a dynamic environment. Capacity to manage multiple priorities while maintaining high standards of accuracy and quality.
Demonstrates proficiency in guiding and overseeing teams while fostering a collaborative and productive work environment.
We are seeking a seasoned professional to lead and drive Operational Excellence initiatives within our organization. This role requires a proven track record of optimizing processes, reducing inefficiencies, and fostering a culture of continuous improvement. The ideal candidate will possess strong analytical skills, project management expertise, and the ability to collaborate effectively across departments. Responsibilities include identifying operational gaps, implementing best practices, and measuring performance against key metrics to ensure sustained success. Additionally, the position demands proficiency in data analysis, strategic planning, and change management to align operational goals with broader business objectives.
We seek a skilled individual to oversee and enhance our Customer Experience Management initiatives, ensuring seamless interactions at every touchpoint. This role demands a strategic approach to fostering loyalty, resolving issues proactively, and analyzing feedback to drive continuous improvement. The ideal candidate will possess strong interpersonal skills, a data-driven mindset, and experience in designing customer-centric processes. Responsibilities include developing and implementing CX strategies, measuring performance metrics, and collaborating with cross-functional teams to elevate service standards. Familiarity with CRM tools, customer journey mapping, and industry best practices is essential.
Event Coordination
Proficient communication and strong interpersonal abilities are essential for this role. The incumbent must articulate ideas clearly, engage effectively with diverse stakeholders, and cultivate collaborative relationships. Active listening, empathy, and the capacity to adapt communication styles to various audiences are critical. Exceptional interpersonal skills ensure successful interactions, fostering trust and enhancing teamwork across departments.
Ensures strict adherence to financial regulations and standards, overseeing accurate reporting, budget compliance, and audit readiness to safeguard organizational assets and maintain fiscal transparency.
We evaluate situations, analyze potential outcomes, and determine the most effective course of action to address challenges and achieve objectives. This involves assessing risks, identifying solutions, and making timely, informed choices under varying circumstances. Strong analytical skills and the ability to think critically are essential to navigate complexities and drive results.
Attention to detail is a critical requirement for this role, ensuring accuracy and precision in all tasks and deliverables. Candidates must demonstrate the ability to meticulously review information, identify discrepancies, and maintain high standards of quality. This includes carefully analyzing data, verifying facts, and ensuring consistency across documents and processes. Strong attention to detail supports efficient problem-solving, minimizes errors, and contributes to the overall success of projects and operations.
Qualified applicants are invited to submit their curriculum vitae and a tailored cover letter, with the subject line clearly marked as “Operations Manager – Hospitality,” to Recruitment@excelon.co.ke.
Qualifications
BA/BSc/HND , Diploma , KCSE
Experience Required
5 - 8 years
