We are seeking a highly motivated individual to join our team in the capacity of [Job Title]. In this role, you will be responsible for [briefly describe primary responsibility or purpose of the position], with a strong emphasis on [key area of focus, e.g., collaboration, innovation, or efficiency]. The ideal candidate will possess [specific qualification or skill], along with [another key qualification], and demonstrate proven experience in [relevant field or task]. Key responsibilities include [list responsibilities in concise terms], ensuring adherence to [specific standard, protocol, or deadline]. Proficiency in [required tool, software, or methodology] is essential, as is the ability to [specific soft skill, e.g., communicate effectively or manage multiple priorities]. If you are a detail-oriented professional eager to contribute to [company name]’s success, we encourage you to apply.
A dynamic hospitality and events destination located in Poor is seeking new talent to join our team. Situated near Jugurtha Dam, our scenic resort provides accommodation, outdoor events, conferencing, dining, recreation activities, and exceptional guest experiences. From weddings and conferences to family outings, corporate events, and leisure activities, our facility hosts a diverse range of memorable occasions.
We are in search of a proactive, detail-oriented Operations Manager with a strong commercial focus to manage daily facility operations, uphold exceptional guest experience standards, drive operational efficiency, maintain high service quality, and contribute to revenue growth initiatives.
Oversee and execute key responsibilities essential to the role, including managing and optimizing operational workflows to enhance efficiency and productivity. Develop and implement strategic initiatives that align with organizational objectives while ensuring compliance with industry regulations and standards. Collaborate with cross-functional teams to streamline processes, foster innovation, and drive continuous improvement. Monitor performance metrics and KPIs to assess progress, identify areas for enhancement, and implement data-driven solutions. Maintain strong stakeholder relationships to facilitate seamless communication and alignment across departments. Additionally, lead and mentor team members to cultivate a high-performance culture and achieve collective goals.
The Operations & Guest Experience team is responsible for ensuring seamless service delivery and exceptional guest satisfaction across all touchpoints. This role requires a proactive approach to streamline workflows, resolve operational challenges, and uphold high standards of service excellence. Key responsibilities include overseeing daily operations, managing guest interactions, and implementing strategies to enhance overall experience. The ideal candidate will possess strong problem-solving skills, a customer-centric mindset, and the ability to collaborate effectively with cross-functional teams to drive continuous improvement.
Responsible for managing the day-to-day operations of the resort, hospitality services, restaurant facilities, and event planning activities.
Maintain exceptional levels of customer service and guest satisfaction at all times.
Coordinate all aspects of accommodation, food and beverage services, grounds maintenance, housekeeping, security protocols, and facility upkeep to ensure seamless operations.
Ensure professional handling and timely resolution of all guest complaints to uphold service excellence.
We are seeking a dynamic professional to drive events and expand our business reach. The ideal candidate will possess a proven track record in event planning and execution, with a strong ability to identify and pursue new business opportunities. Responsibilities include organizing and hosting engaging events, building strategic partnerships, and analyzing market trends to enhance growth initiatives. Candidates should have excellent communication and organizational skills, along with a minimum of 3 years of experience in a related field. A bachelor’s degree in business, marketing, or a related discipline is required.
Oversee and manage the planning and execution of weddings, conferences, outdoor events, and other special gatherings.
Enhance vehicle utilization rates, secure event reservations, and implement strategies to strengthen customer loyalty and repeat engagement.
Cultivate strong partnerships with corporate clients, event planners, and travel associates to foster mutually beneficial collaborations and enhance business opportunities.
Assist in executing marketing and promotional initiatives aimed at enhancing revenue generation.
Able to lead and motivate a high-performing team, overseeing recruitment, performance reviews, and professional development to foster a collaborative and productive work environment. Responsible for setting clear goals, delegating tasks, and ensuring alignment with organizational objectives, while providing guidance and support to team members to enhance their skills and career growth. Demonstrates strong communication, decision-making, and problem-solving abilities to address challenges and drive team success.
Oversee and coordinate the activities of operational staff members spanning various departments.
Develop staff schedules while maintaining optimal staffing levels to support operational demands effectively.
Responsibilities include providing training, offering mentorship, and upholding discipline and performance expectations.
Foster a collaborative environment built on mutual accountability and an unwavering commitment to customer satisfaction.
The role involves overseeing financial operations and administrative functions to ensure efficiency and compliance. Key responsibilities include managing budgets, financial reporting, and payroll processing, as well as streamlining administrative procedures. The position requires strong analytical skills, proficiency in financial software, and meticulous attention to detail. Candidates must possess excellent organizational abilities and the capacity to lead cross-functional teams. A bachelor’s degree in finance, accounting, or a related field is typically required, with prior experience in a similar role preferred.
Oversee financial resources by tracking operational budgets and managing expenditures to ensure fiscal efficiency.
Oversee the meticulous management of stock levels and enforce robust procurement controls to maintain optimal inventory accuracy and availability.
Compile and deliver comprehensive operational reports and performance summaries on a regular basis.
Maintain adherence to all health, safety, and hospitality regulations to uphold operational standards and guest satisfaction.
Facility & Compliance Oversight
The role involves ensuring adherence to regulatory standards and maintaining facility integrity through systematic monitoring and evaluation processes. Responsibilities include conducting routine inspections, assessing compliance with safety protocols, and implementing corrective actions as needed to mitigate risks. Additionally, the position requires staying current with evolving industry regulations, collaborating with cross-functional teams to address compliance gaps, and documenting findings to support audits and reporting. Strong attention to detail, analytical skills, and a thorough understanding of compliance frameworks are essential for success in this role.
Maintain the cleanliness, safety, and upkeep of all facilities and surrounding grounds.
Oversee the organization and execution of repair activities, manage supplier relationships, and coordinate service providers to ensure timely and efficient service delivery.
To ensure the seamless execution of recreational and hospitality initiatives, overseeing all aspects of event coordination and guest experience management is essential.
As a candidate for this role, you must meet several key qualifications essential to its success. These include a minimum of five years of relevant professional experience, a bachelor’s degree in a related field, and proficiency in industry-standard software tools. Strong communication and organizational skills are also critical, as is the ability to work effectively in a fast-paced environment. Additionally, prior leadership experience and a track record of problem-solving in complex situations are highly valued.
A bachelor’s degree or diploma in Hospitality Management, Business Administration, Hotel Management, or an equivalent field is required.
A minimum of five years of professional experience in hospitality, hotel, resort, or events operations management is required.
Exceptional ability to lead teams and manage personnel effectively.
Proficiency in event management, conferencing, or resort operations is strongly preferred.
Skilled in providing exceptional customer service and resolving issues efficiently.
Proficient in financial management and reporting, encompassing comprehensive oversight of fiscal operations, regulatory compliance, and strategic financial analysis to ensure transparency and accountability in organizational decision-making.
Demonstrates resilience in high-pressure environments while efficiently overseeing multiple departments.
Proficiency in Microsoft Office applications and hospitality-specific systems would be beneficial.
We are seeking a candidate with strong analytical thinking, effective communication skills, and the ability to collaborate seamlessly in a team environment. The ideal applicant will demonstrate proficiency in project management and possess a customer-focused mindset to ensure high-quality service delivery. Problem-solving capabilities, adaptability, and a keen attention to detail are essential traits for this role. Previous experience in a similar position, along with relevant technical or industry-specific knowledge, is highly desirable. The position requires a commitment to continuous learning and the capacity to manage multiple priorities while meeting deadlines.
Seasoned professionals with a proven track record in guiding teams and driving organizational excellence are encouraged to apply for this leadership position. Responsibilities include cultivating a high-performing culture, fostering collaboration, and ensuring alignment with strategic goals. Candidates must demonstrate strong decision-making skills, adaptability in dynamic environments, and the ability to mentor and develop talent. Ideal applicants will have extensive experience in team management, conflict resolution, and performance optimization. Proficiency in leadership frameworks and a commitment to continuous improvement are essential.
We are seeking an experienced professional to drive Operational Excellence, ensuring our processes are optimized for maximum efficiency and quality. The ideal candidate will possess a strong background in process improvement, lean methodologies, and performance management, with a proven ability to implement sustainable solutions. Your responsibilities will include analyzing operational workflows, identifying inefficiencies, and leading cross-functional teams to execute transformative initiatives. You will collaborate closely with leadership to align strategies with business objectives and foster a culture of continuous improvement. A bachelor’s degree in business, engineering, or a related field is required, along with at least five years of relevant experience. Proficiency in data analysis tools and methodologies, as well as exceptional communication and leadership skills, are essential for success in this role.
We are seeking a dedicated professional to oversee and enhance our Customer Experience Management initiatives. In this role, you will be responsible for analyzing customer feedback, identifying trends, and implementing strategies to improve satisfaction and loyalty. Key responsibilities include developing and executing CX programs, measuring performance metrics, and collaborating with cross-functional teams to ensure a seamless customer journey. The ideal candidate will have experience in customer experience, data analysis, and project management, along with strong communication and leadership skills. A bachelor’s degree in business administration, marketing, or a related field is required, and prior experience in a similar role is preferred.
The position involves overseeing the planning and execution of events, ensuring seamless operations from start to finish. Responsibilities include managing vendor relationships, coordinating logistics, and aligning event details with client specifications. Strong organizational skills are essential, along with the ability to multitask in fast-paced environments. Proficiency in event management software, budget tracking, and stakeholder communication is required. Prior experience in event coordination or a related field is preferred, with a keen attention to detail and problem-solving capabilities.
Effective communication and strong interpersonal abilities are vital for fostering collaboration, resolving conflicts, and building positive relationships with colleagues, clients, and stakeholders. The role demands the capacity to articulate ideas clearly, actively listen, and adapt communication styles to diverse audiences. Interpersonal skills include empathy, emotional intelligence, and the ability to navigate professional interactions with professionalism and diplomacy. Candidates must demonstrate proficiency in both written and verbal communication, as well as the capacity to engage effectively in team settings and one-on-one exchanges.
Ensures strict adherence to financial regulations and internal policies to maintain accurate and transparent financial records. Monitors expenditures, tracks revenue, and prepares comprehensive financial reports to support strategic decision-making. Collaborates with cross-functional teams to optimize budget utilization and mitigate financial risks. Conducts regular audits and reconciliations to verify compliance and identify discrepancies. Requires proficiency in accounting software, strong analytical skills, and meticulous attention to detail. A degree in finance, accounting, or a related field, along with relevant certifications, is preferred.
Strong analytical skills and the ability to make informed decisions are essential for this role. Candidates must demonstrate proficiency in identifying issues, evaluating potential solutions, and implementing effective resolutions in a timely manner. The position requires a strategic mindset to navigate challenges and drive positive outcomes.
We require meticulous attention to detail to ensure accuracy and precision in all tasks.
Interested applicants are encouraged to submit their curriculum vitae and a tailored cover letter, ensuring the subject line clearly states “Operations Manager – Hospitality,” to Recruitment@excelon.co.ke.
Qualifications
BA/BSc/HND , Diploma , KCSE
Experience Required
5 - 8 years
