Job Summary
The Head of ICT will spearhead the organization’s Information & Communication Technology division, guaranteeing secure, dependable, and high-performing IT systems that align with business operations and strategic expansion. This position encompasses the management of ICT infrastructure, information security protocols, digital transformation projects, system support, and the creation of innovative technology solutions to improve service delivery.
The preferred candidate will possess extensive expertise as an ICT leader, with a proven track record in financial systems, IT governance, cybersecurity, and digital innovation.
Oversee and execute a comprehensive range of critical duties that directly contribute to the success of the organization, including but not limited to strategic planning, team leadership, and operational efficiency. Collaborate closely with cross-functional departments to ensure alignment with company objectives and foster a culture of accountability and innovation. Develop and implement policies, procedures, and performance metrics to drive continuous improvement and measurable results. Serve as a primary point of contact for stakeholders, providing clear communication, timely updates, and solutions to challenges. Ensure compliance with industry regulations, safety standards, and ethical guidelines while maintaining a focus on sustainability and corporate responsibility. Monitor industry trends and competitive landscapes to identify opportunities for growth and risk mitigation. Manage budgets, allocate resources effectively, and optimize processes to enhance productivity and profitability. Lead initiatives that enhance employee engagement, professional development, and workplace culture. Represent the organization in external forums, building strong relationships with partners, clients, and regulatory bodies.
Developing and executing innovative information and communication technology (ICT) strategy is central to this leadership role, ensuring alignment with organizational objectives. Providing visionary guidance, overseeing ICT infrastructure, and fostering digital transformation initiatives are key responsibilities. The position demands strategic planning, stakeholder engagement, and the ability to drive technological advancements that enhance operational efficiency and competitive advantage. A proven track record in ICT leadership, expertise in emerging technologies, and strong project management skills are essential requirements for success in this role.
Formulate, execute, and oversee ICT strategies that are fully integrated with the organization’s overarching business objectives.
Offer strategic leadership and guidance to the ICT team, fostering an environment of excellence and driving ongoing enhancements in performance.
Lead the organization’s digital transformation efforts to improve operational efficiency, elevate customer experience, and implement automation solutions.
Oversee the strategic planning, implementation, and maintenance of ICT infrastructure and systems management to ensure optimal performance, reliability, and security across the organization. Develop and enforce policies, standards, and procedures to align with business objectives and regulatory requirements. Lead a team of IT professionals in the administration, monitoring, and troubleshooting of network, server, storage, and cloud environments. Collaborate with stakeholders to assess technological needs, recommend innovative solutions, and drive continuous improvement initiatives. Ensure robust cybersecurity measures are in place to protect against threats and vulnerabilities while maintaining compliance with industry best practices. Manage vendor relationships, budget allocations, and project timelines to deliver high-quality ICT services efficiently. Foster a culture of operational excellence through proactive maintenance, performance optimization, and incident response strategies.
Responsible for managing the installation, configuration, and ongoing maintenance of all IT hardware, software, networks, and communication systems.
Deliver robust performance, seamless scalability, and stringent security for essential systems, including credit management platforms, databases, and digital infrastructures.
Oversee system upgrades, cultivate strategic vendor partnerships, and handle IT procurement activities while adhering strictly to allocated budgets.
Cybersecurity and risk management professionals are tasked with safeguarding an organization’s digital assets against evolving threats while ensuring compliance with regulatory frameworks. They assess vulnerabilities within systems, implement robust security measures, and develop incident response plans to mitigate potential risks. Additionally, they monitor network traffic for anomalies, conduct thorough risk assessments, and collaborate with cross-functional teams to enforce security policies. Proficiency in tools such as firewalls, intrusion detection systems, and encryption technologies is essential, along with strong analytical skills to identify and address security gaps. A deep understanding of cybersecurity frameworks, industry standards, and governance principles is required, supported by relevant certifications like CISSP, CASM, or RISC.
Develop and oversee comprehensive information security protocols to safeguard critical data, infrastructure, and network environments.
Drive strategic cybersecurity efforts such as continuous threat monitoring, rapid incident response, rigorous penetration testing, and comprehensive disaster recovery planning.
Ensure adherence to applicable ICT policies, laws, and regulatory mandates, including Data Protection regulations.
Systems Support & User Training involves delivering technical assistance to resolve hardware, software, and network issues while ensuring seamless system functionality. The role requires proficiency in troubleshooting technical problems, maintaining system integrity, and providing clear, effective user training to enhance operational efficiency. Additionally, it entails documenting support interactions, updating system configurations, and collaborating with cross-functional teams to address recurring issues and implement preventive measures. Strong communication skills and the ability to translate complex technical concepts into user-friendly instructions are essential for success in this position.
Deliver strategic leadership to helpdesk functions, ensuring prompt and effective resolution of IT-related incidents.
Maintain accurate records of systems, processes, and disaster recovery procedures to ensure comprehensive documentation.
Develop and oversee user training initiatives aimed at improving system utilization and fostering digital literacy among participants.
ICT Governance & Compliance
The ICT Governance & Compliance role is responsible for establishing, implementing, and maintaining robust governance frameworks to ensure adherence to regulatory requirements, industry standards, and organizational policies. Key responsibilities include overseeing risk management processes, conducting compliance audits, and providing strategic guidance to senior leadership on ICT-related regulatory obligations. The position requires a deep understanding of international compliance standards, such as ISO 27001, NIST, or CUBIT, alongside strong analytical skills to assess potential risks and implement mitigation strategies. Additionally, the role involves collaborating with cross-functional teams to promote a culture of compliance, ensuring that all ICT operations align with legal and ethical obligations while supporting the organization’s strategic objectives.
Your responsibilities include establishing and maintaining robust ICT policies, standards, and procedures to ensure compliance, consistency, and efficiency across the organization.
Regularly maintain and test data integrity, backup procedures, and business continuity plans to ensure their effectiveness and reliability.
Perform routine IT audits to evaluate system performance and pinpoint opportunities for enhancement.
We foster a culture of innovation and relentless pursuit of improvement, encouraging creative solutions to enhance our processes, products, and services. This role demands a proactive mindset, with a focus on identifying opportunities for efficiency gains, cost reductions, and quality enhancements. Candidates must demonstrate a passion for driving transformative change, leveraging data-driven insights and cross-functional collaboration to implement sustainable improvements. Strong analytical skills, adaptability, and a commitment to excellence are essential to thrive in this dynamic environment.
Proactively research and integrate emerging technologies to enhance operational performance and streamline processes.
Develop and enhance digital products such as mobile applications, customer portals, and CRM systems to drive innovation and improve user experience.
Evaluate emerging ICT trends and provide strategic guidance to senior leadership to inform decision-making processes.
Seeking candidates with a Bachelor’s degree in Computer Science, Information Technology, or a related field, along with a minimum of 3 years of experience in software development, particularly in Python and Java. Proficiency in cloud platforms like AWS or Azure, as well as database management systems such as SQL and NoSQL, is essential. Strong problem-solving skills, excellent communication abilities, and a proven track record of delivering high-quality software solutions are required. Familiarity with Agile methodologies, DevOps practices, and CI/CD pipelines is advantageous.
A bachelor’s degree in Information Technology, Computer Science, or a closely related discipline is required.
A master’s degree in fields such as IT, Data Science, Cybersecurity, or Business is preferred.
A minimum of seven to ten years of experience in the ICT sector is required, including at least three years in a leadership capacity.
Professionals with a background in financial services, banking, microfinance, credit systems, or fintech are strongly preferred.
Possesses comprehensive expertise in the following areas:
ICT infrastructure design, implementation, and maintenance, along with networking solutions and cloud technology management, are central to this role. Responsibilities include overseeing system architecture, ensuring robust network performance, and optimizing cloud-based services for efficiency and scalability. The position requires expertise in configuring and troubleshooting infrastructure components, managing virtualized environments, and deploying secure, high-performance solutions. Candidates must possess strong technical skills in networking protocols, cloud platforms, and ICT systems, alongside the ability to collaborate with cross-functional teams to deliver seamless digital solutions.
Develop, implement, and maintain robust cybersecurity frameworks and ensure adherence to industry best practices to safeguard organizational assets against evolving threats. Apply comprehensive security measures, including risk assessments, vulnerability management, and incident response protocols, to mitigate potential breaches and protect sensitive data. Stay current with emerging cybersecurity trends, regulatory requirements, and advancements in security technologies to continuously enhance the organization’s defensive posture and compliance posture. Collaborate with cross-functional teams to integrate security principles into all business processes, fostering a culture of security awareness and resilience across the enterprise.
Proficiency in relational database systems, including SQL and Oracle, is required to ensure efficient data storage, retrieval, and management.
Essential organizational systems such as enterprise resource planning (ERP), loan administration platforms, and customer relationship management (CRM) tools form the foundation of daily operations.
Ensuring adherence to data protection regulations and maintaining compliance with legal standards are essential responsibilities of this role.
Proven expertise in effective communication, problem-solving, and analytical thinking is essential. Demonstrates strong organizational abilities and meticulous attention to detail. Proficiency in relevant software applications and tools is required. Exceptional time management skills and the capacity to prioritize tasks efficiently are critical. Must exhibit adaptability, teamwork, and a commitment to continuous learning. Familiarity with industry-specific regulations or standards is advantageous. Ability to work independently with minimal supervision while maintaining high productivity levels is expected.
Exceptional ability to lead teams and manage personnel effectively.
Demonstrates strong analytical and critical thinking skills to effectively resolve challenges and make informed decisions.
Maintaining unwavering integrity, strict confidentiality, and adherence to professional ethics is essential.
Accomplished in overseeing projects from initiation to completion and adept at cultivating and maintaining productive relationships with external partners.
Capable of maintaining composure and productivity amidst challenging circumstances while consistently meeting established deadlines.
Effective interpersonal communication and the ability to adeptly manage stakeholder relationships are essential.
Qualifications
BA/BSc/HND , MBA/MSc/MA
Experience Required
7 - 10 years
