Job Summary
Rivet Software & Systems LTD seeks a proactive and dependable Onsite Technician to strengthen our expanding team. The successful applicant will deliver onsite technical support, perform system installations and maintenance, resolve technical issues, and provide customer assistance for our software and hardware solutions.
Oversee and execute a range of critical duties, including but not limited to strategic planning, team leadership, and project management to ensure organizational objectives are met. Collaborate with cross-functional departments to streamline processes, enhance productivity, and drive operational excellence. Monitor performance metrics, analyze data trends, and implement corrective actions to optimize workflow efficiency and achieve key performance indicators. Serve as a primary liaison between senior management and staff, facilitating transparent communication and fostering a culture of accountability and innovation. Additionally, develop and mentor team members through targeted coaching and professional development initiatives to cultivate a high-performing workforce. Ensure compliance with industry regulations, company policies, and best practices to mitigate risks and uphold organizational integrity.
Deliver comprehensive onsite technical assistance and resolve system issues through systematic troubleshooting methods.
Install, deploy, configure, and oversee the ongoing functionality of both software and hardware infrastructure to ensure optimal performance and reliability. Responsible for the proper setup, regular updates, and troubleshooting of system components to maintain operational efficiency and security standards.
Provide clients with guidance on system installation and deliver comprehensive user support services.
Diagnose and resolve technical issues with a high degree of efficiency and precision.
Perform regular maintenance tasks and conduct comprehensive system inspections to ensure optimal functionality and reliability.
Provide training to users on system operations whenever required.
Compile and disseminate comprehensive technical reports and progress updates, ensuring accuracy, clarity, and timely delivery to stakeholders.
Deliver outstanding customer service while maintaining clear and professional communication with clients at all times.
A Bachelor’s degree in a relevant field is required, alongside a minimum of five years of progressive experience in a comparable role. Proficiency in industry-standard software and tools is essential, along with strong analytical and problem-solving abilities. Exceptional communication and organizational skills are necessary to collaborate effectively with cross-functional teams. Candidates must demonstrate a proven track record of delivering results under tight deadlines while maintaining high attention to detail. Familiarity with regulatory compliance and best practices is also a key requirement.
A diploma or degree in a relevant discipline such as Information Technology, Computer Science, Business Information Technology, or a closely related field is required.
Proficiency in computer systems, networking fundamentals, and software support is required.
Effective communication and strong interpersonal abilities are essential for this role, enabling productive interactions with colleagues, clients, and stakeholders. The ideal candidate must demonstrate proficiency in conveying ideas clearly, actively listening, and fostering collaborative relationships in diverse professional settings. These skills support teamwork, conflict resolution, and the cultivation of a positive work environment.
Demonstrated capacity to operate autonomously with minimal oversight, exhibiting strong self-direction and reliability in completing assigned tasks.
Exceptional analytical and critical thinking abilities are essential for this role. Candidates must demonstrate a proven capacity to assess complex situations, develop innovative solutions, and implement effective resolutions under pressure. The ideal applicant will approach challenges methodically, leveraging both creativity and structured reasoning to achieve optimal outcomes.
Proficiency in technical support or hands-on fieldwork constitutes an additional asset for this role.
Added Advantages
Proficiency in utilizing Enterprise Resource Planning (ERP) or Point-of-Sale (POS) systems is essential for this role. Candidates should possess hands-on experience in operating, configuring, or troubleshooting these systems to ensure seamless business operations and data accuracy. Familiarity with industry-standard ERP or POS software platforms is highly advantageous, as it demonstrates the ability to adapt to varied technological environments.
Capable of undertaking domestic or international travel to provide onsite assistance as needed.
What We Offer
Join a dynamic and rapidly expanding technology firm, offering an exceptional opportunity to contribute to innovative projects and advance your career.
With hands-on exposure in real-world settings, you will have the opportunity to apply theoretical knowledge to actual work environments, gaining invaluable insights and practical skills essential for professional growth. This experience will enhance your understanding of industry practices, develop your problem-solving abilities, and strengthen your adaptability in dynamic workplaces. Additionally, you will cultivate a deeper appreciation for the challenges and demands of your chosen field while building a foundation for future career success.
Professional opportunities for career advancement and skill development are available within this role. The position offers avenues for long-term progression, enabling employees to expand their expertise and assume greater responsibilities over time. Through structured training programs, mentorship initiatives, and performance evaluations, individuals can progress along a defined career trajectory while contributing to organizational objectives. Additionally, the role fosters an environment conducive to continuous learning, where employees are encouraged to pursue certifications, attend industry conferences, and engage in cross-functional projects to enhance their professional capabilities.
We foster a collaborative and encouraging workplace atmosphere where teamwork and mutual respect are prioritized. Our organization is committed to providing a positive experience for employees by promoting open communication and professional growth opportunities. Employees can expect a culture that values diversity, inclusivity, and work-life balance, ensuring a fulfilling and productive work environment.
We regret to inform you that this position is no longer open for applications, as the hiring process has been concluded or the role has been filled. Submissions will no longer be accepted at this time.
Qualifications
BA/BSc/HND , Diploma , First School Leaving Certificate , KCSE
Experience Required
0 - 1 years
