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Home Jobs Nairobi Customer Service Specialist & Office Coordinator

Customer Service Specialist & Office Coordinator

Yellow Pages Kenya  · ICT / Telecommunication

Full Time Nairobi
Nairobi
Deadline: 15 June 2026
Posted June 15, 2026

Oversee and execute a comprehensive range of critical tasks, including strategic planning, team leadership, and cross-functional collaboration to drive organizational success. Develop and implement policies, procedures, and performance metrics to enhance operational efficiency and ensure adherence to industry standards. Monitor progress, analyze data, and generate actionable insights to support informed decision-making and continuous improvement initiatives. Foster a culture of accountability, innovation, and excellence while maintaining strong stakeholder relationships and ensuring compliance with regulatory requirements. Lead initiatives to optimize workflows, reduce inefficiencies, and align resources with strategic objectives to maximize productivity and profitability.

Greet visitors in a courteous and professional manner while overseeing the reception area to ensure a seamless and welcoming experience for all guests.

Respond to incoming calls, emails, and other inquiries in a timely and professional manner.

Oversee the administration of office operations and ensure meticulous record-keeping.

Oversee the procurement, organization, and distribution of office supplies while ensuring seamless day-to-day administrative functions.

Track vehicle mileage, fuel consumption logs, and driver activity to ensure accurate record-keeping and operational efficiency.

Deliver comprehensive administrative assistance and manage the scheduling and coordination of meetings.

Maintain consistent attendance at the reception desk while delivering outstanding customer service during all operating hours.

Seeking a highly motivated individual with proven experience in project management and a track record of delivering results within tight deadlines. The ideal candidate will possess strong analytical skills, exceptional communication abilities, and the capacity to lead cross-functional teams effectively. A bachelor’s degree in a relevant field or equivalent work experience is required, along with proficiency in industry-standard software and tools. Additionally, the role demands meticulous attention to detail, adaptability in dynamic environments, and a commitment to fostering collaborative relationships.

A diploma in Business Administration, Office Management, or a comparable discipline is required.

Seeking candidates with a minimum of two years of relevant experience in reception, customer service, or administrative positions.

Strong proficiency in communication and interpersonal relations is required.

Organizational prowess and the capacity to manage multiple tasks efficiently are essential.

Demonstrated expertise in utilizing the Microsoft Office suite of applications is required.

Qualified and enthusiastic applicants are encouraged to submit their CVs via email to hr@yellowpageskenya.com, with the job title clearly indicated in the subject line.

Qualifications

Diploma

Experience Required

2 years

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