We extend a warm welcome to customers and provide them with attentive, professional assistance throughout their visit.
Based on individual customer requirements, recommend highly compatible smartphones, complementary accessories, and innovative gadgets to enhance user experience and satisfaction.
You will be responsible for clearly communicating the various attributes of our products, including their features, technical specifications, warranty details, and any active promotional offers. This role requires you to present this information in a compelling and accessible manner to both internal teams and external customers.
Demonstrate proficiency in promoting accessory packages, extended protection plans, and complementary product offerings to enhance customer value and satisfaction.
Consistently meet or exceed daily, weekly, and monthly sales quotas while maintaining a proactive approach to client engagement and opportunity identification.
Handle customer inquiries and leads by conducting timely follow-ups to ensure prompt responses and resolution.
Address customer concerns with a high level of professionalism, ensuring all issues are resolved promptly or escalated to the appropriate department when required.
Ensure the shop is consistently clean and well-organized at all times.
Ensure that all products are arranged neatly and prominently, and that pricing is accurate and clearly visible to customers.
Oversee inventory levels and promptly notify the team when stock is running low.
Support inventory management processes, including conducting stock counts and overseeing accurate record-keeping.
Verify that all demonstration devices are operating correctly and consistently.
Facilitate the execution of opening and closing protocols to ensure smooth operational transitions.
Address customer questions and concerns promptly and professionally via email, phone, chat, or other designated communication channels, ensuring accurate and helpful information is provided to enhance customer satisfaction and resolve issues efficiently.
We are seeking a highly motivated and experienced professional to join our team as a WhatsApp specialist, responsible for overseeing and optimizing our WhatsApp Business API integration. The ideal candidate will possess at least three years of hands-on experience in managing WhatsApp Business solutions, with a proven track record of implementing and scaling customer support, marketing, or sales initiatives through the platform. Proficiency in configuring automated responses, chatbots, and broadcast messaging is essential, along with a strong understanding of WhatsApp’s policies, compliance requirements, and best practices for engagement. The role demands expertise in analyzing performance metrics, A/B testing messaging strategies, and collaborating with cross-functional teams to enhance user experience and drive measurable business outcomes. Excellent communication skills and problem-solving abilities are critical to ensure seamless operations and customer satisfaction.
We are seeking a skilled Instagram professional to oversee our brand’s presence on the platform. The ideal candidate will have a strong understanding of Instagram’s algorithm, trends, and best practices for content creation. Key responsibilities include developing and executing engaging social media strategies, curating visually compelling content, and analyzing performance metrics to optimize engagement. Proficiency in Instagram’s native tools, such as Stories, Reels, and Insights, is essential, as is experience with third-party scheduling and analytics tools. Strong communication skills and creativity are required to craft compelling captions and narratives that resonate with our audience. The role demands adaptability to emerging trends and a commitment to driving measurable growth in followers, interactions, and conversions.
We are seeking a highly skilled professional to join our team at Facebook as a Software Engineer. Candidates must possess a Bachelor’s degree in Computer Science or a related field, along with a minimum of 2 years of relevant work experience. Proficiency in programming languages such as C++, Java, Python, or PHP is essential, as is a strong understanding of data structures and algorithms. The role involves designing, developing, and maintaining scalable software systems, collaborating with cross-functional teams, and optimizing performance for large-scale applications. Familiarity with distributed systems, machine learning, or mobile development is a plus. Exceptional problem-solving abilities, effective communication skills, and a passion for technology are required. Join us in shaping the future of global connectivity and digital innovation.
Handles incoming and outgoing telephone communications and text messages efficiently, ensuring prompt and courteous responses to inquiries while maintaining professionalism and accuracy in all interactions.
Provide support for the handling of online orders and the execution of customer follow-ups.
Produce concise product videos or content as needed.
We actively seek to cultivate customer reviews and generate referrals to enhance brand credibility and expand our customer base.
Accurately generate and distribute invoices and issue receipts to maintain precise financial records and compliance with billing standards.
Adhere to established company policies and operational procedures at all times to ensure compliance and maintain operational efficiency.
Qualified and motivated applicants are encouraged to submit their CV to Jobs@techzone.co.ke, ensuring the position title is clearly indicated in the email subject line.
Qualifications
BA/BSc/HND , Diploma , First School Leaving Certificate , KCSE
