We extend a warm welcome to customers and provide them with courteous, efficient assistance throughout their visit.
Based on customer requirements, provide tailored recommendations for smartphones, along with compatible accessories and innovative gadgets to enhance their experience.
The role encompasses clearly outlining product attributes, technical specifications, warranty coverage, and ongoing promotional campaigns to potential customers.
You will be responsible for promoting and selling additional accessories, protection plans, and complementary products to enhance customer purchases.
Strive to consistently meet daily, weekly, and monthly sales objectives, ensuring sustained performance and measurable progress toward established goals.
Responsible for initiating and maintaining follow-up communications with customer inquiries and prospective leads to ensure timely responses and engagement.
Address customer concerns with professionalism and escalate issues as required.
Ensure the shop remains consistently clean and well-organized at all times.
Ensure all products are displayed correctly and accurately priced at all times.
Track inventory levels vigilantly, promptly identifying and documenting items that fall below established stock thresholds for further review.
Contribute to stock counts and oversee inventory management processes to ensure accurate tracking and efficient organization of supplies.
Ensure all demo devices are operational and performing as expected at all times.
Responsible for executing the opening and closing procedures of the establishment, ensuring all tasks are completed accurately and efficiently.
Respond to customer inquiries via email, phone, and live chat.
We are seeking a dedicated professional to join our team as a WhatsApp Specialist, responsible for managing and optimizing our WhatsApp Business Platform integration. The ideal candidate will oversee end-to-end WhatsApp operations, ensuring seamless customer interactions and maintaining high engagement rates. Key duties include configuring and monitoring WhatsApp Business API, analyzing performance metrics, and implementing strategies to enhance user experience. Proficiency in WhatsApp Business solutions, customer support systems, and data-driven decision-making is essential. Additionally, the role requires strong communication skills to liaise between technical teams and stakeholders, ensuring alignment with business objectives. A background in customer service, digital marketing, or related fields is preferred, along with familiarity with CRM tools and automation platforms.
We are seeking a highly motivated individual to manage and grow our presence on Instagram, ensuring our brand’s voice resonates with our target audience. The ideal candidate will oversee content creation, scheduling, and community engagement, while analyzing performance metrics to refine our strategy. Proficiency in Instagram’s platform tools, a keen eye for visual storytelling, and strong copywriting skills are essential. Additionally, the role requires experience with social media analytics tools, a deep understanding of trends, and the ability to collaborate with cross-functional teams to align messaging. Responsibilities include curating a consistent feed, engaging with followers, and driving measurable growth in engagement and reach.
We are seeking a highly skilled professional to join our team at Facebook, where you will play a pivotal role in developing and enhancing our platform’s core technologies. Your responsibilities will include designing, building, and maintaining scalable systems that support millions of users globally, ensuring optimal performance, reliability, and security. You will collaborate with cross-functional teams to innovate and implement cutting-edge solutions, driving improvements in user experience and engagement. The ideal candidate will possess a strong background in software engineering, with expertise in areas such as distributed systems, data infrastructure, or machine learning. Proficiency in programming languages like Python, Java, or C++ is essential, along with experience in large-scale software development and a passion for solving complex technical challenges.
Handles incoming and outgoing telephone communications and text messages, ensuring prompt and courteous responses while maintaining clear and accurate records of all interactions.
Provide support for online order processing and customer follow-up activities.
Produce concise video content or product demonstrations as needed.
Foster an environment that amplifies customer feedback by actively soliciting reviews and recommendations to bolster brand advocacy and enhance trust in our services.
Accurate invoicing and receipt issuance must be executed with precision to ensure compliance and financial integrity.
Adhere to established organizational policies and operational procedures to ensure compliance and maintain efficient operational workflows.
Qualified and interested candidates are invited to submit their CVs to Jobs@techzone.co.ke, with the position clearly stated in the subject line of the email.
Qualifications
BA/BSc/HND , Diploma , First School Leaving Certificate , KCSE
