We warmly greet customers and provide them with attentive, courteous assistance.
Suggest ideal smartphones, accessories, and gadgets tailored to each customer’s specific requirements to ensure optimal satisfaction and functionality.
Detailed explanations of product attributes, technical specifications, performance metrics, warranty coverage details, and ongoing promotional offerings should be provided to potential customers.
Drive additional revenue by proactively promoting accessories, extended protection plans, and complementary products to enhance customer satisfaction and maximize sales opportunities.
Strive to consistently meet predetermined daily, weekly, and monthly sales quotas.
Handle incoming customer inquiries and leads by promptly responding to their questions and providing relevant information to nurture potential opportunities.
Professionally address customer complaints and escalate issues as needed.
Ensure the shop remains consistently clean and well-organized at all times.
Guarantee that all products are organized in an appealing manner and clearly marked with accurate pricing information.
Track inventory levels diligently and promptly escalate any items that fall below minimum stock thresholds to the relevant team for timely replenishment.
Provide support with stock counts and inventory management procedures to ensure accurate tracking and documentation of merchandise levels.
Verify that demonstration devices are operating in optimal condition at all times.
Facilitates the completion of opening and closing routines as part of daily operations.
Respond to customer inquiries via email, phone, and live chat, ensuring prompt and accurate resolution of issues while maintaining a professional and courteous demeanor. Address concerns regarding products, services, or account-related matters with efficiency and clarity, adhering to company guidelines and policies. Collaborate with cross-functional teams to provide comprehensive solutions and enhance customer satisfaction. Maintain detailed records of interactions in the CRM system for future reference and follow-up.
We are seeking a highly skilled and experienced professional to join our WhatsApp team, where you will play a pivotal role in shaping the future of communication technology. The ideal candidate will possess a strong background in software development, with expertise in messaging platforms, mobile applications, or related technologies. Responsibilities include designing, implementing, and maintaining scalable features, collaborating with cross-functional teams to enhance user experience, and ensuring the reliability and security of our services. Proficiency in programming languages such as Java, Kotlin, C++, or Python, along with experience in distributed systems and cloud infrastructure, is essential. Additionally, familiarity with encryption protocols, real-time data processing, and performance optimization will be highly advantageous. The successful applicant will demonstrate problem-solving abilities, a passion for innovation, and the capacity to thrive in a fast-paced, dynamic environment.
We are seeking a skilled professional to oversee and enhance our presence on Instagram, driving engagement, expanding our audience, and ensuring brand consistency across all content. The ideal candidate will have a minimum of three years of experience managing Instagram accounts, a deep understanding of social media trends, and expertise in content creation, including photography, videography, and graphic design. Responsibilities include developing and executing a strategic content plan, curating high-quality visuals, writing compelling captions, and analyzing performance metrics to optimize reach and interaction. Proficiency in Instagram analytics tools, scheduling platforms, and digital marketing strategies is essential. Strong communication skills, creativity, and a results-driven mindset are required to meet and exceed our engagement and growth objectives.
At Meta, we are seeking a highly skilled and motivated individual to join our team as a Facebook professional. The ideal candidate will have a strong background in social media management, with extensive experience in content creation, community engagement, and strategic planning. Responsibilities include overseeing Facebook page operations, developing and executing campaigns, analyzing performance metrics, and collaborating with cross-functional teams to enhance brand presence. Proficiency in Facebook’s tools and analytics platforms is essential, along with a deep understanding of digital marketing trends and audience behavior. The role demands exceptional communication skills, creativity, and the ability to adapt to evolving platform algorithms and industry best practices. A bachelor’s degree in marketing, communications, or a related field is preferred, though equivalent professional experience may be considered.
Handles incoming and outgoing telephone communications and text messages, ensuring prompt and professional responses to inquiries while maintaining accurate records of all interactions.
Provide support in handling online order fulfillment and conducting customer follow-up communications.
Produce concise product videos or other content as needed.
To foster customer engagement, we actively seek positive reviews and encourage referrals from satisfied clients.
Accurately manage the issuance of invoices and receipts to guarantee precision in all billing transactions.
Adhere to established organizational policies and standard operational procedures at all times to ensure compliance and maintain consistency in daily activities.
Prospective applicants who meet the specified qualifications are encouraged to submit their CVs by emailing Jobs@techzone.co.ke, ensuring the position title is included in the subject line.
Qualifications
BA/BSc/HND , Diploma , First School Leaving Certificate , KCSE
