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Home Jobs Nairobi Customer Service Operations Associate â

Customer Service Operations Associate â

Senga Technologies  · Logistics and Transportation

Full Time Nairobi
Nairobi
KSh 50,000 - KSh 100,000/month
Deadline: 7 August 2026
Posted May 8, 2026

Our company is seeking a highly motivated individual to join our team as an Environmental Specialist. In this role, you will be responsible for ensuring that all environmental regulations are followed and that our operations have minimal impact on the environment. You will work closely with other departments to identify potential risks and develop strategies to mitigate them. Additionally, you will be involved in developing and implementing our sustainability initiatives, which include reducing waste, conserving energy, and promoting recycling. This is an exciting opportunity for someone who is passionate about environmental conservation and wants to make a difference in their community.

Our organization is an innovative, fast-paced enterprise seeking to capitalize on a significant market opportunity while striving to become the premier technology-driven logistics provider. As such, our work environment fosters experimentation and adaptability, necessitating a flexible mindset from each team member. Each Sega employee must be a vital contributor to the company’s success and consistently pursue excellence in their respective roles.

About the role

This position demands exceptional cognitive abilities and meticulous attention to detail, with a focus on achieving optimal results through efficient task management. Your contributions will have an instantaneous and tangible impact on overall performance.

As an integral member of our team, you will be responsible for overseeing critical operational processes and ensuring seamless execution across multiple departments. Your primary duties include managing projects, coordinating with cross-functional teams, developing and implementing strategies to optimize efficiency and productivity, and analyzing data to identify areas for improvement. Additionally, you will serve as a liaison between various stakeholders, including senior management, to ensure that goals are met in a timely and efficient manner. To be successful in this role, you must possess excellent communication skills, strong leadership abilities, and the ability to work collaboratively with diverse teams.

Cultivate and sustain connections with clients and carriers through effective communication and collaboration.

Ensure exceptional levels of client satisfaction through the provision of impeccable customer service while effectively managing transportation resources.

Oversee client interactions encompassing travel arrangements and post-purchase support services.

Manage the logistics process for transporting items from points of origin to ultimate recipients. This encompasses multiple duties, including negotiating transit contracts with shipping companies, timely communication about order tracking information, coordinating customs clearance and ensuring compliance with all applicable regulations. Success in this role requires strong organizational skills, attention to detail, proficiency in supply chain management techniques and effective relationship-building abilities.

Liaise with shipping companies, transportation providers, and clients to address concerns and maintain efficient logistics processes.

Efficiently optimize transportation routes in order to minimize expenses while maximizing productivity.

Effectively and efficiently communicate with clients, transportation providers, and colleagues to ensure seamless collaboration and optimal results.

Revise operational procedures for increased efficiency.

As an Operations Specialist, you will be responsible for proactively monitoring systems, processes, and workflows to detect potential bottlenecks or areas of inefficiency, then quickly addressing them with timely resolutions that minimize downtime. This includes implementing best practices, optimizing resources, and ensuring compliance with established procedures and standards while working collaboratively across various teams to streamline operations for maximum productivity.

Respond to inquiries from a diverse range of customers in a timely and professional manner.

Maintaining exemplary operational records

Your qualifications

The ideal candidate should possess a university degree and have between two and four years of relevant work experience following their education. While specific fields of study are not essential, we prioritize candidates with strong dedication, ethical standards, adaptability, and drive for success in their professional endeavors.

High degree of professionalismÂ

Extreme attention to detail

Proficient in both oral and written articulation.

Proficiency in mathematics is essential for this role. The individual will be responsible for performing complex calculations and analyzing data using various mathematical techniques. Strong problem-solving abilities are also required to tackle challenging situations that may arise.

Effective management of resources and timely execution of tasks are essential for this role. The individual must possess excellent communication skills to ensure smooth collaboration with team members and stakeholders alike. Additionally, the ability to anticipate potential issues and develop contingency plans is highly valued in this position.

Strong organizational abilities and proficiency in administrative tasks are essential for this role.

Strong forward planning

The ability to effectively communicate and collaborate with others is essential for this role. Strong communication skills are necessary for building relationships, resolving conflicts, and sharing ideas. Additionally, proficiency in using Microsoft Office applications such as Excel, Word, and PowerPoint will be helpful in completing tasks efficiently. As an added requirement, candidates should have a Bachelor’s degree in any field.

Demonstrated high level of emotional intelligence is a must for this role. The successful candidate will possess exceptional interpersonal skills, be able to manage their own emotions effectively as well as those of others, and have the ability to read people’s body language and respond appropriately in different situations.

It is highly desired that applicants possess experience within the service and hospitality sectors.

Candidate Must Haves

A minimum of two years of professional experience following completion of a graduate degree is required for this position.

Longevity of service in past roles

Transferable experience from past roles

The physical demands of this role may vary depending on the specific tasks assigned to you. You will be required to perform a range of activities that involve manual labor and repetitive motions. These tasks may include lifting heavy objects, standing for extended periods, bending over at awkward angles, and working in tight spaces. Additionally, you will need to work in an environment with potential hazards such as chemicals or dust particles. It is important to note that this job requires a high level of physical fitness and endurance.

The role necessitates an individual who can handle high-pressure environments and proficiently multitask concurrently. There may be a requirement for flexible working hours, including evenings, weekends, and public holidays. Occasionally, intermittent travel might be necessary to fulfill the responsibilities of this job.

Our organization is undergoing significant growth and seeks an individual with the necessary skills and expertise to contribute to this expansion. As a valued member of our team, your contributions will be recognized and appreciated as we work together towards achieving our shared goals. We offer not only opportunities for professional development but also the chance to be part of something truly exceptional – building a world-class company from the ground up. If you possess the qualifications and experience required and are passionate about joining us on this exciting journey, please submit your application. Applications will be reviewed on an ongoing basis.

Qualifications

BA/BSc/HND

Experience Required

2 years

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