The objective of this role is to fulfill the designated responsibilities with precision and expertise, ensuring alignment with organizational goals and objectives. Candidates must possess the requisite qualifications, skills, and experience to effectively execute the outlined duties while contributing to the overall success of the team. Key responsibilities include managing projects, collaborating with stakeholders, and maintaining high standards of performance in accordance with established policies and procedures.
Reporting to the Relationship Manager for Business Banking, the Bashar Banking Relationship Officer is tasked with overseeing and coordinating all microbusinesses within their portfolio to ensure alignment with the bank’s strategic goals and objectives.
Oversee a comprehensive range of duties encompassing strategic planning, operational execution, and performance evaluation to ensure organizational objectives are met efficiently. Collaborate cross-functionally to align team efforts with broader company goals, fostering a culture of accountability and continuous improvement. Monitor key performance indicators (KPIs) to assess progress, identify areas for enhancement, and implement data-driven solutions to optimize workflows and productivity. Serve as a liaison between senior leadership and frontline teams to facilitate transparent communication and alignment on priorities. Lead initiatives that drive innovation, process refinement, and sustainable growth while maintaining adherence to industry standards and regulatory compliance. Mentor and develop team members through constructive feedback, professional development opportunities, and recognition of achievements to cultivate a high-performing workforce.
Responsible for overseeing the onboarding process and managing customer relationships, ensuring seamless integration and sustained satisfaction throughout the engagement.
Facilitate the integration of retailers and customers into diverse Ecosystem value chains and digital platforms, including WE and the JAZZY APP.
Prospect and onboard new clients through targeted outreach and strategic engagement initiatives.
Perform proactive outreach initiatives and cultivate enduring partnerships to bolster customer retention efforts.
Leverage established collaborations to broaden the client portfolio.
Loan Processing and Compliance involves ensuring all documentation is accurately prepared, verified, and submitted in accordance with regulatory standards. This role requires meticulous attention to detail to validate borrower information, assess eligibility, and maintain compliance with federal and state lending laws. Responsibilities include reviewing loan applications, coordinating with underwriting teams, and ensuring timely processing while adhering to internal policies and external guidelines. Strong organizational skills and a commitment to accuracy are essential to mitigate risks and support efficient loan approvals.
Expertly assist clients in completing loan applications, conducting on-site visits to both business and residential locations to authenticate financial details and collateral.
Facilitate the prompt approval and timely disbursement of loans in accordance with established service level agreements (SLAs).
Present client requests for approval while overseeing security compliance and fund disbursement to ensure accuracy and adherence to established protocols.
Promptly address delinquent accounts by implementing structured recovery procedures to restore financial stability.
We are seeking a dynamic individual to lead our Marketing and Sales initiatives, focusing on innovative strategies to drive brand awareness and revenue growth. The ideal candidate will possess a proven track record in developing and executing high-impact marketing campaigns, alongside a strong ability to cultivate and close sales opportunities. Responsibilities include analyzing market trends, identifying target audiences, and optimizing customer engagement through digital and traditional channels. Additionally, the role requires collaboration with cross-functional teams to align messaging, enhance lead generation, and maximize conversion rates. Proficiency in CRM systems, data analytics tools, and persuasive communication skills are essential for success in this position.
Develop and implement marketing strategies aimed at attracting and acquiring new customers through targeted outreach initiatives.
Drive revenue growth by promoting additional banking products to existing customers and encouraging upgrades to premium offerings.
Develop and expand ecosystems by utilizing existing connections and partnerships.
Ensuring compliance with established training protocols and organizational policies is paramount, requiring meticulous attention to detail and a steadfast commitment to upholding established standards.
Conduct training sessions for branch staff to ensure comprehensive understanding of Bashar Banking lending policies, procedures, and new products.
Diligently oversee adherence to established credit policies, serving as the primary guardian of the bank’s regulatory framework within the branch.
Deliver outstanding customer service and support by addressing inquiries, resolving issues promptly, and ensuring a seamless experience for clients. Maintain a deep understanding of products and services to provide accurate and helpful information. Respond to customer concerns via phone, email, or live chat with professionalism and empathy. Collaborate with cross-functional teams to identify trends, enhance service quality, and implement improvements. Prioritize customer satisfaction while adhering to company policies and maintaining a positive brand reputation.
Deliver exceptional customer service, expedite loan processing procedures, and provide timely responses to loan application inquiries.
Act as a liaison between internal teams and external stakeholders within the branch setting.
Engage clients in financial literacy training and instruct them on effective record-keeping practices.
Portfolio and relationship management involve overseeing investment portfolios and fostering strong client connections to ensure alignment with strategic objectives and optimal performance outcomes. This role requires meticulous attention to detail in assessing asset allocation, monitoring market trends, and maintaining accurate records of financial transactions. Additionally, it demands exceptional interpersonal skills to cultivate trust, address client inquiries, and deliver tailored financial advice that meets evolving needs. Strong analytical abilities are essential for evaluating risk factors, assessing portfolio performance, and identifying opportunities for growth or rebalancing.
Develop and maintain a current portfolio management toolkit to ensure seamless and effective customer follow-up.
Perform on-site post-disbursement assessments and establish baseline profiles for all customers.
Responsible for managing the process of collecting and documenting client deposits, ensuring all transactions are accurately recorded and compliant with established policies. This role involves verifying deposit details, maintaining precise records, and providing clear documentation to support financial operations. Strong attention to detail and adherence to compliance standards are essential to safeguard the integrity of deposit-related activities.
Mobilize deposits to drive business growth and enhance customer relationships. Leverage strategic initiatives to attract new customers and deepen engagement with existing ones. Ensure efficient execution of deposit acquisition strategies to meet and exceed performance targets. Collaborate with cross-functional teams to identify opportunities and implement effective solutions. Monitor market trends and competitor activities to refine approaches and maintain a competitive edge.
A strong candidate will possess a Bachelor’s degree in a relevant field, such as Business Administration, Computer Science, or Engineering, along with a minimum of three years of professional experience in a similar role. Exceptional problem-solving abilities, strong communication skills, and proficiency in industry-specific software are essential. The ability to work independently, manage multiple projects efficiently, and demonstrate leadership in team settings is highly valued. Prior experience with data analysis or project management tools is a preferred qualification.
Holding a university degree, preferably in Education, Social Sciences, or a Business-related discipline, is required for this position.
Candidates must have attained an overall average grade of C+ or higher in the Kenya Certificate of Secondary Education (GCSE).
With a minimum of three to four years of practical experience in the financial services industry, preferably in a sales capacity.
Proficiency in the microfinance sector is highly desirable.
With a strong background in project management, experience in monitoring and evaluation would be beneficial.
Demonstrates an outstanding level of originality, innovation, and adaptability.
Demonstrates exceptional proficiency in cultivating and sustaining strategic business partnerships, alongside a proven ability to finalize agreements effectively.
Capable of formulating, organizing, and carrying out initiatives in alignment with established business strategies.
Proven ability to communicate effectively and resolve conflicts constructively.
Proven ability to deliver effective training and coaching sessions.
Exceptional verbal and written communication abilities, alongside polished presentation and negotiation expertise, are essential for this role.
Exceptional aptitude for analysis and resolving complex challenges with innovative solutions.
Qualifications
BA/BSc/HND , KCSE
Experience Required
3 - 4 years
