Job Summary
This position serves as a vital liaison between IT and business operations, focusing on evaluating processes, identifying critical requirements, and providing data-informed recommendations and reports to executives and key stakeholders. It involves conducting thorough business analysis, designing solutions, and establishing precise specifications for system enhancements and requirements driven by product modifications or major organizational initiatives.
Oversee and execute a range of critical duties aligned with the role’s core objectives, ensuring operational excellence and adherence to established standards. Develop and implement strategic initiatives to enhance efficiency, productivity, and overall performance within the designated function. Collaborate with cross-functional teams to align efforts, foster innovation, and drive sustainable growth. Monitor progress through key performance indicators, providing data-driven insights to refine processes and optimize outcomes. Maintain compliance with industry regulations, company policies, and best practices while upholding accountability for results. Serve as a liaison between leadership and teams to facilitate clear communication, alignment, and execution of organizational priorities.
Ensure the precision and correctness of deliverables by managing design processes, defining requirements, and conducting thorough testing.
The process involves determining and subsequently ranking technical and functional requirements to ensure alignment with project objectives and stakeholder needs. This includes assessing dependencies, evaluating feasibility, and balancing competing priorities to establish a clear roadmap for development. By systematically organizing these requirements, the role ensures that critical features are addressed first, optimizing resource allocation and minimizing project risks.
Conduct ongoing evaluations of trend analysis and business practices to compile and submit comprehensive reports highlighting operational control issues to senior and executive management on a consistent basis.
Maintain up-to-date expertise in products, business operations, process frameworks, and system regulations, as well as their practical implementation.
Responsibilities include preserving the relationship model and ensuring the integrity of interfacing systems.
Conduct thorough evaluations of financial audit and control mechanisms within application systems to ensure robust governance and compliance.
Plan, develop, and oversee business process reengineering and enhancement initiatives, as well as management review cycles within the organization.
Collaborate with various departments to identify business needs and gather functional and technical requirements, translating these insights into strategic initiatives.
A Bachelor’s degree in computer science, engineering, information technology, or a related field is required. Candidates must possess at least three years of experience in software development, with proficiency in multiple programming languages such as Python, Java, or C++. Strong problem-solving skills and the ability to work both independently and collaboratively in a team environment are essential. Familiarity with database management, version control systems, and Agile methodologies is highly desirable. Excellent communication skills, both written and verbal, are necessary to effectively convey technical concepts to non-technical stakeholders. Experience with cloud platforms like AWS or Azure is a plus.
A minimum of a Bachelor’s Degree in Business, Information Technology, Economics, Banking, Strategic Management, or an equivalent discipline is required.
A Master’s Degree in Business or Information Technology would be highly beneficial.
A Certified Business Analyst or a professional holding a Certified Project Manager credential, such as PMP or PRINCE2, would be considered advantageous for the role.
With a proven track record in the field, candidates should demonstrate extensive hands-on experience relevant to the position. The ideal applicant will possess a minimum of [X] years of specialized experience, ensuring they have encountered and successfully navigated similar challenges. Familiarity with industry-standard tools, methodologies, and best practices is essential, as is the ability to apply this knowledge to drive measurable results. Previous roles should showcase problem-solving skills, adaptability in dynamic environments, and a commitment to continuous professional development.
A minimum of four years of hands-on experience in business analysis, strategic analysis implementation, and review is required for this role.
Proficiency in the financial services industry would be particularly beneficial.
Extensive background in executing large-scale, intricate IT deployment initiatives is essential.
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A background in IT, encompassing software development, network administration, and systems management, would be particularly beneficial.
We seek candidates with a proven record of delivering results in a dynamic environment, showcasing strong analytical, problem-solving, and decision-making abilities. The ideal applicant will demonstrate exceptional interpersonal skills to build collaborative relationships and influence stakeholders across all levels. Proficiency in [specific tools/technologies] and a deep understanding of [relevant industry/field] are essential to execute tasks efficiently and meet organizational objectives. The role requires meticulous attention to detail, adaptability to changing priorities, and a commitment to continuous learning and innovation. Responsibilities include leading cross-functional projects, analyzing complex data to derive actionable insights, and ensuring compliance with industry standards and best practices.
Analytical thinking and problem-solving are essential competencies for this role, requiring the ability to dissect complex issues, evaluate data, and derive logical solutions. Candidates must demonstrate a methodical approach to addressing challenges, ensuring decisions are based on evidence and sound reasoning. Proficiency in identifying patterns, assessing risks, and implementing effective solutions is critical to success in this position. Additionally, the ability to think critically and adapt strategies as new information emerges is highly valued.
Proficient in effectively conveying ideas and information through both oral presentations and written correspondence.
Consultative and interpersonal competencies are essential for success in this role, requiring the ability to engage effectively with stakeholders, facilitate productive discussions, and build strong professional relationships through clear communication and active listening.
We seek a candidate with exceptional facilitation skills, capable of engaging diverse groups, guiding discussions, and ensuring productive outcomes. This role requires the ability to mediate conflicts, foster collaboration, and adapt communication styles to suit various audiences. Proficiency in structuring interactive sessions, managing group dynamics, and driving consensus is essential. The ideal applicant will demonstrate strong interpersonal abilities, emotional intelligence, and a knack for creating inclusive environments where all voices are heard.
A meticulous approach and the ability to maintain exceptional precision are essential qualities for this role.
Organizational Skills
To excel in this role, candidates must demonstrate exceptional time management, prioritization, and coordination abilities to ensure tasks are completed efficiently and deadlines are consistently met. A strong aptitude for structuring workflows, managing multiple concurrent projects, and maintaining meticulous attention to detail is essential for maintaining high productivity and operational excellence. The ideal candidate will possess the capacity to organize resources, streamline processes, and adapt to shifting priorities without compromising quality or team collaboration.
We excel at fostering strong relationships through effective persuasion and influence, utilizing strategic communication to align stakeholders with organizational objectives. Our approach emphasizes active listening, empathy, and compelling storytelling to build consensus and drive meaningful engagement. By leveraging data-driven insights and persuasive techniques, we champion initiatives that resonate with diverse audiences while maintaining transparency and integrity. This role demands a keen ability to navigate complex interpersonal dynamics, adapt messaging to varied perspectives, and inspire action through clear, impactful advocacy.
Individuals should possess a thorough understanding of organizational frameworks and corporate hierarchies. Familiarity with operational divisions, reporting structures, and strategic alignment is essential. Candidates must demonstrate awareness of how different departments interact and contribute to overarching business objectives. This includes recognizing the roles of leadership, management, and individual contributors within the company’s ecosystem.
Conducting a thorough examination of stakeholder dynamics is essential to ensure alignment and mitigate potential risks in project execution. This role requires identifying key individuals or groups who can influence or be affected by organizational decisions, assessing their interests, expectations, and potential impact on outcomes. Proficiency in stakeholder mapping, engagement strategies, and communication techniques is crucial to fostering collaboration and addressing concerns proactively. Strong analytical skills, attention to detail, and the ability to adapt approaches based on evolving stakeholder needs are also vital for success in this position.
Requires expertise in eliciting, analyzing, and documenting system requirements to ensure alignment with stakeholder needs and business objectives. Proficiency in methodologies such as use case analysis, user stories, and functional decomposition is essential. Strong communication skills are necessary to facilitate collaboration with cross-functional teams, including developers, testers, and business analysts. Familiarity with tools like JIRA, Confluence, or IBM DOORS is preferred. A solid understanding of software development lifecycles and agile frameworks is required. Experience in managing requirements traceability and change control processes is advantageous.
Conduct a comprehensive cost-benefit analysis to evaluate the financial and operational advantages of proposed projects or initiatives, ensuring data-driven decision-making and alignment with strategic objectives. Assess both quantitative metrics—such as return on investment (ROI), net present value (NPV), and payback period—and qualitative factors, including long-term sustainability and stakeholder impact. Collaborate with cross-functional teams to gather accurate cost and revenue projections, market trends, and risk assessments. Present findings in clear, actionable reports to stakeholders, highlighting key insights, potential challenges, and recommendations for maximizing value. Proficiency in financial modeling, Excel, and analytical tools is essential, along with strong communication skills to convey complex data effectively.
Develops and refines conceptual frameworks to represent system behaviors, interactions, and structures through advanced modeling techniques. Utilizes specialized software tools to create accurate visual representations of processes, ensuring alignment with organizational objectives and industry standards. Conducts detailed analysis to identify inefficiencies, bottlenecks, and opportunities for optimization within workflows. Collaborates with cross-functional teams to validate model assumptions and incorporate stakeholder feedback into iterative improvements. Maintains comprehensive documentation of modeling methodologies, assumptions, and outcomes to support decision-making and compliance requirements.
A solid grasp of networking principles, database management systems, and other relevant technologies is essential for this role.
Entrepreneurial and strategic commercial thinking are essential for this role, requiring a keen ability to identify and pursue new business opportunities while driving sustainable revenue growth. Candidates should demonstrate a clear understanding of market dynamics, competitive positioning, and innovative approaches to problem-solving. The ideal professional will exhibit a proactive mindset, leveraging data-driven insights to make informed decisions and adapt to evolving industry trends. Strong analytical skills, coupled with a results-oriented mindset, will be critical in evaluating risks, optimizing resource allocation, and executing high-impact initiatives.
Adapting to and proactively addressing evolving circumstances and dynamic environments is essential. The ideal candidate must demonstrate flexibility in navigating shifting priorities, unforeseen challenges, and emerging opportunities. Proficiency in adjusting strategies, workflows, and approaches in response to changing conditions is required, ensuring alignment with organizational objectives and stakeholder needs.
If you satisfy the above qualifications, kindly submit your application along with an updated CV to hr@libertylife.co.ke by June 16, 2026, ensuring the job title is specified in the subject line. Liberty Kenya is committed to equal opportunity employment and strongly values diversity. Kindly note that only candidates selected for interviews will be contacted. Any personal data provided will be used exclusively for recruitment purposes, as outlined in the privacy statement available at https://www.liberty.co.ke.
Qualifications
BA/BSc/HND , MBA/MSc/MA
Experience Required
4 years
