We are seeking a motivated individual to join our team in the role of [Job Title]. The ideal candidate will possess a Bachelor’s degree in [field] or a related discipline, along with a minimum of [X years] of relevant experience in [specific area]. Proficiency in [specific software/tools] and strong analytical skills are essential for success in this position. Key responsibilities include [responsibility 1], [responsibility 2], and [responsibility 3]. The candidate must demonstrate excellent communication abilities, both written and verbal, and the capacity to work collaboratively within a team-oriented environment. Additionally, familiarity with [industry standards/regulations] is highly desirable.
The incumbent will report to the Fleet, Travel and Leases Lead and will oversee the strategic planning, implementation, and ongoing enhancement of Safaricom’s corporate travel operations. This position is tasked with delivering cost-efficient, compliant, and secure travel solutions while elevating the traveler experience and aligning with broader business goals. Responsibilities include managing all facets of local and international travel services—such as flight arrangements, ground transportation, lodging, MICE (Meetings, Incentives, Conferences, and Exhibitions) coordination, visa procurement, meet-and-assist services, travel-related training programs, and the administration of associated travel platforms.
The role delivers specialized guidance on travel policies, processes, and procedures while ensuring adherence to service level agreements (SLAs). Responsibilities encompass stakeholder engagement, supplier management and performance assessment, travel risk mitigation, operational optimization, and fiscal oversight. By applying industry-leading best practices and data-driven insights, the position fosters ongoing enhancements and supports strategic, evidence-based decision-making.
Oversee the planning, coordination, and execution of projects to ensure timely completion while maintaining high quality standards. Develop and implement strategies to streamline processes and enhance operational efficiency. Actively collaborate with cross-functional teams to align objectives and resolve challenges. Monitor project progress through regular assessments and adjust plans as necessary to mitigate risks and meet deadlines. Lead team meetings, delegate tasks, and foster a culture of accountability and continuous improvement.
Ensures adherence to health and safety regulations to maintain a secure and compliant work environment. Conducts routine inspections, identifies potential hazards, and implements corrective measures to mitigate risks. Develops and enforces safety policies, procedures, and training programs to promote awareness among employees. Investigates incidents, documents findings, and recommends improvements to prevent future occurrences. Collaborates with management and staff to foster a culture of safety and well-being across all operations.
Ensure adherence to the company’s code of conduct, policies, and procedures while maintaining unwavering integrity and accountability in all professional responsibilities.
All employees are expected to comply with established safety, health, and wellbeing policies, guidelines, and procedures in all actions and decisions they undertake.
Program management responsibilities within the travel domain encompass strategic oversight of corporate travel initiatives, ensuring alignment with business objectives and budgetary constraints. Key responsibilities include negotiating vendor contracts, optimizing travel policies, and implementing cost-saving measures without compromising traveler safety or productivity. The role demands proficiency in travel booking systems, expense management tools, and data analytics to monitor compliance and performance. Strong negotiation, communication, and project management skills are essential, along with the ability to collaborate across departments to streamline processes and enhance traveler experience. A background in travel management, finance, or a related field, coupled with relevant certifications, is typically required.
Formulate, execute, and enhance the Safaricom corporate travel policy on an ongoing basis to ensure its effectiveness and alignment with organizational needs.
Ensure adherence to established internal policies, applicable regulatory mandates, and stringent audit standards.
Oversee the full spectrum of travel management operations, from initial booking and ticketing to comprehensive reporting and reconciliation activities.
We are seeking a skilled professional to oversee supplier and contract management, ensuring seamless procurement processes and adherence to compliance standards. The ideal candidate will possess extensive experience in negotiating contracts, evaluating supplier performance, and mitigating risks associated with vendor relationships. Responsibilities include drafting, reviewing, and renewing agreements, maintaining accurate records of supplier data, and fostering strategic partnerships to optimize cost efficiency and quality. Strong analytical, communication, and negotiation skills are essential, along with a proven ability to manage multiple stakeholders and deadlines. Proficiency in contract management software and a deep understanding of supply chain dynamics will be advantageous.
Cultivate and oversee strategic partnerships with Travel Management Companies (TMCs), airlines, hotels, and other travel industry vendors to enhance service delivery and collaboration.
Responsible for spearheading the identification, assessment, and negotiation of supplier agreements to secure the most advantageous terms and conditions.
Evaluate vendor performance in relation to established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
We are seeking a Cost Management & Optimization professional to oversee financial efficiency and drive strategic cost-saving initiatives. The ideal candidate will analyze expenditures, identify opportunities for savings, and implement sustainable cost-reduction strategies. Responsibilities include budget monitoring, vendor negotiations, and performance tracking to ensure financial targets are met. This role requires strong analytical skills, proficiency in financial tools, and the ability to collaborate across departments to optimize resource allocation. A bachelor’s degree in finance, accounting, or a related field is required, along with at least three years of experience in cost management or financial analysis.
Conduct a thorough review of travel expenditures to uncover potential avenues for cost reduction.
Devise and enforce cost containment strategies while ensuring that service quality and safety standards remain uncompromised.
Compile regular reports detailing travel expenditures, expenditure trends, and realized savings.
Engaging with key stakeholders is essential to ensure alignment, gather critical insights, and drive project success. This role involves actively collaborating with internal and external parties, including executives, clients, and partners, to understand their needs, address concerns, and foster strong relationships. Responsibilities include facilitating clear communication, managing expectations, and resolving conflicts to maintain productive partnerships. Strong interpersonal skills, strategic thinking, and the ability to influence decision-making are vital for effectively engaging stakeholders and ensuring their continued support.
Act as the main liaison between internal stakeholders and the organization regarding all travel-related inquiries and concerns.
Offer strategic advisory services to leadership regarding travel-related policies and operational challenges.
Facilitate periodic business reviews and deliver presentations to stakeholders and vendors to ensure alignment and transparency.
Ensure robust risk management, safety protocols, and adherence to duty of care standards across all operations. Develop and implement comprehensive strategies to identify, assess, and mitigate potential hazards while fostering a culture of safety and compliance. Oversee compliance with relevant regulatory requirements, industry best practices, and internal policies to safeguard personnel, assets, and stakeholders. Collaborate with cross-functional teams to integrate risk mitigation measures into daily processes and long-term planning. Conduct regular audits, inspections, and training programs to reinforce safety awareness and operational resilience. Maintain meticulous documentation to support accountability, continuous improvement, and regulatory reporting.
Develop and implement comprehensive travel risk management frameworks to ensure organizational safety and compliance.
Facilitate the implementation of emergency travel arrangements and crisis management protocols.
Ensure full adherence to duty of care responsibilities for every traveler.
We are seeking an experienced professional to enhance our organizational efficiency by refining systems and optimizing processes. The ideal candidate will identify inefficiencies, implement best practices, and drive continuous improvement initiatives across departments. Responsibilities include analyzing workflows, developing data-driven solutions, and collaborating with stakeholders to ensure seamless integration of enhanced processes. Requirements encompass proficiency in process mapping, change management, and a proven track record in similar roles. Strong analytical, problem-solving, and communication skills are essential to foster a culture of innovation and operational excellence.
Oversee and enhance travel management systems, including online booking tools and expense platforms, to ensure efficiency and effectiveness.
Spearhead the enhancement of automation and operational efficiencies across travel management processes.
Facilitate the deployment, enhancement, and interconnection of support systems to ensure seamless functionality and operational efficiency.
The incumbent is responsible for gathering, analyzing, and interpreting data to produce insightful reports and actionable analytics. They will monitor key performance indicators, identify trends, and provide recommendations to support data-driven decision-making processes. Proficiency in data visualization tools, statistical analysis, and reporting software is required, along with strong analytical and problem-solving skills. Additionally, the ability to communicate complex findings clearly and concisely to stakeholders at all levels is essential. Experience with business intelligence platforms and a solid understanding of data management principles are also necessary.
Create and oversee dynamic dashboards and reports to monitor and evaluate travel performance metrics comprehensively.
Deliver actionable, data-centric insights to facilitate informed strategic choices and enhance decision-making processes.
Bachelor’s degree in Computer Science, Engineering, or a related discipline is required. Minimum of 5 years of experience in software development, with proficiency in multiple programming languages such as Java, Python, or C++. Experience with cloud platforms like AWS, Azure, or GCP is essential. Strong problem-solving skills and the ability to work collaboratively in a team environment are necessary. Familiarity with agile methodologies and version control systems like Git is expected. Excellent communication skills for interacting with stakeholders and documenting technical specifications are also required.
Competencies, requisite knowledge, and professional experience encompass a comprehensive understanding of the specified field, including specialized skills and practical expertise. Candidates should demonstrate proficiency in key areas, supported by relevant educational qualifications and hands-on experience. Familiarity with industry best practices, tools, and methodologies is essential, as is the ability to apply this knowledge effectively in diverse professional scenarios. Prior experience in similar roles or projects, along with a track record of achieving measurable outcomes, is highly desirable.
A Bachelor’s degree or diploma in Travel and Tourism, Procurement, Logistics, or a related business discipline from a recognized institution is required. Preferred qualifications include professional certifications in travel management, procurement, or supply chain management.
With a minimum of five years of professional experience within a Travel Management Company (TMC) or a corporate travel setting,
Experienced in overseeing corporate travel programs and handling high-volume travel operations efficiently.
Achieved measurable cost savings through strategic supplier negotiations and the effective implementation of travel policies.
Proficiency in computer reservations systems, global distribution systems (GDS), and electronic travel solutions is essential.
Fluency in English and Amharic is required, with multilingualism considered a valuable asset.
A proactive approach to achieving results efficiently, ensuring timely completion and exceeding customer expectations.
Demonstrates a customer-centric mindset by proactively identifying and addressing the priorities of both internal and external stakeholders.
Exceptional interpersonal skills are essential, with a demonstrated ability to build strong relationships, communicate effectively, and collaborate seamlessly across teams.
Engaging and maintaining strong relationships with key stakeholders is essential to ensuring alignment and support for project objectives. This role requires proactive communication, negotiation skills, and the ability to address diverse stakeholder needs effectively. Responsibilities include identifying critical stakeholders, understanding their expectations, and fostering collaboration across teams and departments. Strong interpersonal skills and a solutions-oriented mindset are necessary to navigate varying perspectives and drive consensus.
Skilled in utilizing Microsoft Office and additional software pertinent to Travel Management Services.
Qualifications
BA/BSc/HND , Diploma
Experience Required
5 years
