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Home Jobs Nairobi Coastal Region Operations Director

Coastal Region Operations Director

Sidian Bank  · Banking / Financial Services

Full Time Nairobi
Nairobi
Deadline: 25 June 2026
Posted June 16, 2026

The position is designed to fulfill a critical organizational objective, ensuring alignment with strategic goals through the execution of key responsibilities. Essential qualifications include a proven track record in [relevant field], strong analytical capabilities, and proficiency in [specific tools/technologies]. The role demands meticulous attention to detail, exceptional problem-solving skills, and the ability to collaborate effectively across teams. Responsibilities encompass [specific tasks], including but not limited to [task 1], [task 2], and [task 3], with a focus on driving measurable outcomes. Ideal candidates will possess [X years] of relevant experience, a degree in [field], and demonstrated expertise in [specific area].

The successful candidate will be tasked with uncovering new business prospects and expanding the company’s presence through the branch network across all areas of Branch Banking. Additionally, they will play a key role in evaluating potential partnerships that can drive business growth within branches, while also offering administrative assistance to departmental HQ operations.

Oversee and execute a range of critical tasks essential to the role, including but not limited to project management, stakeholder coordination, and process optimization. Develop and implement strategies to enhance operational efficiency, ensuring alignment with organizational goals and compliance standards. Monitor performance metrics, analyze data trends, and provide actionable insights to drive informed decision-making. Collaborate with cross-functional teams to foster innovation, streamline workflows, and achieve measurable outcomes. Maintain clear communication channels to keep all parties informed and engaged throughout project lifecycles. Additionally, uphold rigorous documentation practices and ensure adherence to industry regulations and internal policies.

We seek a dynamic Business Development professional to drive revenue growth and forge strategic partnerships. The ideal candidate will identify new business opportunities, cultivate relationships with key stakeholders, and negotiate agreements to expand market presence. Responsibilities include conducting market research, developing tailored proposals, and collaborating with cross-functional teams to align offerings with client needs. A proven track record in sales, networking, or account management, along with strong communication and negotiation skills, is essential. Familiarity with industry trends and a results-driven mindset are critical for success in this role.

Responsibilities include overseeing systems, processes, or data to ensure accuracy, efficiency, and compliance, while systematically compiling, analyzing, and documenting findings to generate comprehensive reports. This role requires meticulous attention to detail, strong analytical skills, and the ability to interpret data to identify trends, anomalies, or areas for improvement. Effective communication of insights through clear, concise reports is essential to support decision-making and maintain transparency across stakeholders.

We gather, analyze, and interpret data to assess market trends, competitive landscapes, and consumer behavior, providing actionable insights that inform strategic decision-making and drive business growth. This role requires expertise in data collection methodologies, advanced analytical tools, and a keen understanding of industry dynamics, along with excellent communication skills to present findings effectively to stakeholders. Responsibilities include monitoring market developments, identifying emerging opportunities, and evaluating competitive threats to support informed business strategies.

The position is responsible for overseeing risk management and ensuring adherence to compliance standards across the organization. Key duties include identifying, assessing, and mitigating potential risks, as well as developing and implementing robust compliance frameworks. The role requires strong analytical skills to evaluate regulatory requirements and operational risks, along with the ability to communicate findings effectively to stakeholders at all levels. Additionally, the incumbent will monitor changes in laws and regulations, conduct audits, and provide strategic guidance to minimize legal and financial exposure while promoting a culture of compliance within the company.

We are seeking a dynamic Business Development professional to identify and pursue new growth opportunities, establish strategic partnerships, and expand our market presence. The ideal candidate will have a proven track record in lead generation, client acquisition, and revenue growth within [industry, if specified]. Proficiency in market research, competitive analysis, and negotiation is essential, along with strong interpersonal and communication skills to cultivate relationships with key stakeholders. A bachelor’s degree in business, marketing, or a related field is required, and 3–5 years of relevant experience is preferred. This role demands a results-driven mindset, the ability to work independently, and a deep understanding of industry trends to drive sustainable business expansion.

To bolster profitability across both existing and new client relationships, the incumbent will drive the promotion of new products and product enhancements.

Proactively promote and expand Branch Banking and Partnership offerings to both current and potential clients within the branch territory.

Regularly perform comprehensive market research and competitor analysis to uncover innovative business opportunities.

Oversee critical account relationships by strategically leveraging their share of wallet, ensuring the cross-selling of a minimum of five distinct products to enhance revenue opportunities.

Maintain a thorough knowledge of the financial plans, operational strategies, and support needs of the branch’s clientele.

Responsible for overseeing performance metrics and compiling comprehensive reports to track progress and identify trends. Duties include collecting, analyzing, and presenting data to stakeholders, ensuring accuracy and relevance in all documentation. Requires strong attention to detail, proficiency in data analysis tools, and the ability to convey insights clearly to support informed decision-making. Familiarity with reporting standards and experience in generating actionable reports preferred.

Oversee the operational performance of Branch Banking and partnerships to verify compliance with the stipulated lending terms.

Deliver regular performance reports on Branch Banking and partnerships to senior leadership, enabling informed strategic decision-making.

Prepare comprehensive call reports for all facilities on a consistent basis to bolster our Monitoring & Evaluation processes.

Market intelligence professionals play a pivotal role in gathering, analyzing, and interpreting data to provide strategic insights that inform business decisions. They monitor industry trends, competitor activities, and market conditions to identify opportunities and risks, ensuring organizations maintain a competitive edge. Responsibilities include collecting and processing data from diverse sources, conducting thorough research, and delivering actionable recommendations to stakeholders. A strong analytical mindset, proficiency in data tools, and excellent communication skills are essential for synthesizing complex information into clear, impactful reports. Additionally, candidates should possess a keen understanding of market dynamics and the ability to translate findings into actionable strategies that drive business growth.

Conduct assessments to determine capacity-building requirements and propose appropriate support initiatives for microfinance partners.

Offer expert technical guidance and instructional support to branches and partnerships, focusing on areas requiring enhancement.

The position is responsible for overseeing and ensuring adherence to regulatory requirements, internal policies, and industry standards to mitigate organizational risks. Key duties include identifying potential compliance gaps, conducting audits, and implementing corrective actions as needed. The role requires a strong understanding of financial regulations, risk management frameworks, and compliance best practices, along with proficiency in relevant tools and systems. Additionally, the individual must collaborate with cross-functional teams to promote a culture of compliance and risk awareness throughout the organization. A bachelor’s degree in finance, accounting, law, or a related field is required, and professional certifications such as CPA, CFA, or CRCM are preferred. Strong analytical, communication, and problem-solving skills are essential for success in this role.

Ensure all customers onboarded to the bank comply with established minimum criteria and undergo thorough screening in alignment with the Bank’s Anti-Money Laundering (AML), Counter-Financing of Terrorism (CFT), and Combating Proliferation Financing (CPF) guidelines. Additionally, promptly escalate any accounts that exhibit suspicious activity for further review.

The role requires ongoing oversight of customer transactions, evaluating them against customer profiles while thoroughly documenting the rationale and context for all intricate, atypical, or high-value transactions, as well as any suspicious patterns that lack a clear economic or legitimate justification.

Ensure customer accounts align with their intended use, such as preventing the establishment of standard day-to-day transaction accounts for minors while facilitating the opening of appropriate current accounts.

Before onboarding any customer, verify that the prospective client has undergone the necessary screening process, the account opening form has been fully and accurately completed, and all required documentation—consistent with the account opening policy—has been obtained.

Verify customer identities, the documentation used for account opening, and all transactions conducted throughout the customer journey to ensure proper validation.

All transaction forms must be completed in full and subjected to thorough review. If any information provided appears unreasonable, a suspicious transaction report must be filed without delay, in accordance with established procedures, and include the rationale for the suspicion.

The incumbent must promptly escalate any suspicious transactions or activities observed in customer accounts to the MRO. All irregular transactions, suspicious accounts, or attempted transactions must be thoroughly examined and reported without delay to compliance, with a well-documented rationale supporting the suspicion.

Identify high-risk accounts, including Politically Exposed Persons (Peps), both when accounts are opened and during transaction execution, considering the evolving nature of these accounts. Report details of any high-risk customers or Peps/PEP-related individuals to senior management for approval. Verify that such accounts possess all necessary documentation, such as up-to-date annual Enhanced Due Diligence (EDD) reports, are appropriately flagged as high risk in the system, and include clear justifications for the assigned risk rating.

Review customer profiles within the portfolio and promptly identify those requiring updates, ensuring all modifications are accurately recorded and maintained in the system to guarantee current and accurate information at all times.

Ensure UBO information is collected and recorded in both AIDS and core banking systems during the account onboarding process and throughout the entire customer lifecycle.

Ensure all data entered into the system is accurate and complete while verifying that customers are appropriately risk-rated or categorized—high, medium, or low—according to the bank’s established customer categorization policy. Additionally, confirm that Know Your Customer (KYC) updates are performed promptly in alignment with regulatory mandates for each client risk category.

Ensure all transactions include complete details along with the necessary supporting documentation and authorizations when mandated. If any information provided appears unreasonable, promptly file a suspicious transaction report in accordance with established procedures, clearly outlining the grounds for suspicion.

The incumbent will possess the autonomy to evaluate circumstances, assess viable alternatives, and determine the most effective course of action, ensuring alignment with organizational objectives. This role requires a high degree of discernment to weigh risks against potential outcomes and to make timely, well-informed decisions. Accountability for the consequences of these decisions will be a critical component of the position, as will the ability to justify choices clearly and transparently to stakeholders.

The Regional Manager conducts frequent client visits to evaluate business needs, assess assets and securities held or offered, and collect the necessary financial documentation to facilitate client borrowing requests and provide recommendations for review by approving authorities.

The Regional Manager is responsible for performing comprehensive reviews and renewals of existing managed relationships within the portfolio for banking facilities and any associated banking service requirements, subsequently providing recommendations for consideration by the relevant approving authorities.

Processing ad-hoc, additional, and new requests or excesses within the managed portfolio, while formulating recommendations for submission to the relevant approving authorities.

Holds a relevant academic credential in the specified field, such as a bachelor’s, master’s, or doctoral degree, from an accredited institution. Demonstrates strong academic performance, evidenced by a competitive GPA or equivalent academic achievements. Possesses specialized knowledge or research experience pertinent to the role’s requirements, ensuring a solid foundation for contributing to scholarly or professional objectives.

A relevant business discipline, such as business administration or finance, is required, along with at least a university degree.

A master’s degree is highly advantageous for this position.

Seasoned professionals with a minimum of two years in relevant fields are highly encouraged to apply, with a strong preference for those possessing a solid background in project management, software development, or data analysis. Applicants should demonstrate proficiency in industry-standard tools and methodologies, alongside exceptional problem-solving capabilities and meticulous attention to detail. The role demands the ability to collaborate effectively within cross-functional teams, communicate complex ideas clearly, and adapt swiftly to evolving project requirements. Prior experience in a fast-paced environment where deadlines and quality standards are paramount will be viewed favorably.

To qualify, applicants must possess at least five years of experience as a Branch Manager at a large branch, with prior roles such as Sales Manager or Team Leader considered highly beneficial.

With a minimum of two years serving in a Regional Manager capacity, you bring substantial experience to this role.

Currently employed within the financial sector is required.

Proficiency in Business Banking and SME products, services, and operational processes, coupled with practical experience in retail banking branch operations, is essential.

Experienced professionals with a strong background in [specific skills or competencies] are sought for this role, requiring expertise in [additional skills or competencies]. Candidates must demonstrate proficiency in [specific tools, methodologies, or technical skills], along with the ability to [key competencies or soft skills]. The ideal applicant will exhibit exceptional problem-solving capabilities, adaptability in dynamic environments, and a commitment to delivering high-quality results. Key duties include [responsibility 1], [responsibility 2], and [responsibility 3], with an emphasis on [specific outcome or goal]. Strong interpersonal and communication skills are essential to collaborate effectively across teams and stakeholders.

Exceptional verbal and written communication abilities, along with strong interpersonal competence, are essential for this role.

Proven expertise in delivering compelling business presentations with clarity and impact.

Demonstrates strong proficiency in financial analysis; possesses keen attention to detail and the ability to interpret complex financial data accurately.

Problem-solving and decision-making abilities of a high standard are essential.

Possesses a solid understanding of credit, legal (conveyancing), and lending principles and practices.

Possesses a comprehensive understanding of banking operations and relevant regulatory frameworks.

Exhibit a comprehensive knowledge of the Banking Act, as well as the prudential guidelines and credit policies established by the Central Bank of Kenya (CBK).

Exceptional proficiency in negotiation and networking is essential.

Established a strong track record of success in driving business growth and cultivating strategic partnerships.

Demonstrates exceptional ability to think innovatively and creatively, fostering groundbreaking solutions and approaches.

Obtain a recognized professional certification relevant to the role, demonstrating expertise and commitment to ongoing professional growth.

A diploma in banking from AKIN is considered an advantageous qualification.

Qualifications

BA/BSc/HND , MBA/MSc/MA

Experience Required

5 years

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