JOB PURPOSE
The Clinical Services Coordinator, who reports directly to the Medical Director, will oversee the seamless execution of medical services throughout the hospital by enhancing clinical workflows, fostering clear interdepartmental communication, handling physician and consultant documentation, and providing administrative and operational support to the Medical Director.
This position plays a vital role in elevating patient care standards, optimizing clinical workflows, fostering seamless collaboration among healthcare teams, and maintaining strict adherence to regulatory mandates and hospital protocols.
The primary responsibilities involve overseeing and executing key operational tasks while ensuring alignment with organizational goals. This includes managing daily workflows, coordinating cross-functional teams, and maintaining meticulous records to support decision-making processes. Additionally, the role requires adherence to established policies and procedures, along with active participation in strategic planning initiatives. Strong analytical skills and attention to detail are essential for evaluating performance metrics and identifying opportunities for improvement. Collaboration with stakeholders across departments is also a critical component to drive cohesive project execution.
Clinical Operations Support involves providing essential administrative and operational assistance to ensure the seamless functioning of clinical processes. This role encompasses coordinating schedules, managing documentation, facilitating communication between departments, and maintaining compliance with regulatory standards. Candidates must possess strong organizational skills, attention to detail, and proficiency in relevant software systems. Responsibilities include overseeing trial documentation, coordinating site visits, and ensuring adherence to protocols. Ideal candidates will have experience in clinical research or healthcare administration, along with the ability to multitask in a fast-paced environment.
Oversee daily clinical operations across various departments to maintain optimal efficiency and seamless service delivery.
Collaborate with healthcare professionals to resolve scheduling discrepancies, optimize patient throughput, and streamline operational inefficiencies.
Facilitate the execution and compliance with established clinical protocols, policies, and quality benchmarks to ensure optimal patient care and operational excellence.
Monitor patient flow to identify delays and implement timely measures to enhance service delivery efficiency.
Drive ongoing enhancements to clinical performance and patient outcomes through structured improvement initiatives.
Responsible for overseeing and coordinating the performance, development, and engagement of doctors and consultants within the organization to ensure optimal patient care and operational efficiency. Duties include implementing performance management strategies, facilitating professional growth through targeted development programs, and maintaining high standards of clinical excellence. Additionally, the role involves fostering a collaborative work environment, addressing performance concerns, and supporting career progression to align with organizational objectives.
To collaborate effectively with the Medical Director, oversee that both visiting and resident consultants adhere to all applicable legal, regulatory, and hospital policy standards, encompassing license, indemnity, registration, and contractual responsibilities.
Responsible for keeping consultant documentation current and ensuring the prompt renewal of all licenses and professional certifications.
Design and oversee a centralized database that tracks visiting and resident consultants, documenting their specialty, availability, contractual status, and compliance records.
Collaborate with applicable departments to manage the onboarding, orientation, credentialing, and scheduling processes for new consultants.
Oversee and facilitate strict adherence to hospital clinical protocols, documentation standards, and patient handover procedures in collaboration with physicians.
Provides administrative assistance to the Medical Director, ensuring efficient operations of the office and supporting the director’s professional responsibilities. Handles correspondence, schedules appointments, and maintains organized records. Coordinates meetings, prepares reports, and assists with special projects as needed. Requires proficiency in office software, strong organizational skills, and the ability to manage multiple priorities in a fast-paced environment. Excellent communication and interpersonal abilities are essential for interacting with staff, patients, and external stakeholders.
Draft reports, presentations, meeting minutes, correspondence, and additional administrative documents on behalf of the Medical Director.
Oversee the execution of clinical enhancement programs, review audit suggestions, and monitor strategic initiatives to ensure alignment with organizational objectives.
Organize and lead internal meetings, briefings for medical staff, departmental reviews, and clinical governance discussions.
Ensure that all action items generated from meetings are diligently followed up on and implemented without delay.
As an Interdepartmental Liaison and Clinical Coordinator, you will facilitate seamless communication and collaboration between departments while overseeing clinical operations. This role involves managing workflows, ensuring adherence to protocols, and coordinating care plans across teams to enhance patient outcomes. You will serve as a key point of contact for clinical staff, administrative teams, and external stakeholders, acting as a bridge to align objectives and streamline processes. Additionally, you will monitor performance metrics, identify areas for improvement, and implement strategies to optimize efficiency and compliance within the clinical setting. Strong interpersonal and organizational skills are essential, along with a thorough understanding of healthcare systems and regulatory standards.
Act as a liaison among medical departments, nursing services, pharmacy, laboratory, radiology, and administrative teams to facilitate seamless service coordination.
Identify and address interdepartmental operational challenges that impact clinical operations and patient outcomes.
Facilitate the prompt communication and escalation of operational challenges that require multidisciplinary intervention.
Cultivate productive partnerships between clinical and support departments to enhance teamwork and operational efficiency.
We are seeking a dedicated professional to enhance patient experience and uphold service quality standards. This role involves spearheading initiatives to improve patient satisfaction, ensuring seamless service delivery, and fostering a culture of excellence in healthcare interactions. The successful candidate will analyze feedback, implement improvements, and collaborate with cross-functional teams to drive continuous enhancements in service quality. Strong interpersonal skills, a patient-centered approach, and a commitment to operational excellence are essential for this position.
Oversee patient feedback concerning medical services and promptly elevate issues that necessitate clinical or administrative resolution.
Drive initiatives focused on service excellence to enhance patient experience and clinical interactions.
Collaborate effectively with the Quality Team to uphold patient safety standards and meet quality care requirements consistently.
Ensure the efficient resolution of complaints related to medical services while maintaining strict adherence to established timelines for follow-up actions.
Compliance, Documentation, and Governance oversight ensures adherence to regulatory standards, maintains accurate record-keeping, and upholds organizational policies to mitigate risks and promote transparency. Responsibilities include monitoring compliance with applicable laws, managing documentation processes, and implementing governance frameworks that align with industry best practices. The role requires a keen attention to detail, strong analytical skills, and the ability to interpret complex regulations while collaborating with cross-functional teams to drive continuous improvement in operational integrity and accountability.
Responsibilities include ensuring all documentation pertinent to clinical policies, departmental workflows, consultant records, and duty rosters remains current and accurate.
Assist in organizing and managing the logistics for internal audits, external inspections, accreditation processes, and regulatory evaluations to ensure compliance and operational readiness.
Maintain strict confidentiality and implement secure management practices for clinical records and patient information in accordance with hospital policies and applicable legal standards.
Ensure adherence to clinical governance protocols and maintain compliance with established operational documentation standards.
Provide strategic assistance and oversee project coordination efforts to ensure seamless execution and alignment with organizational objectives.
Engage in institution-wide projects and key strategic initiatives spearheaded by the Medical Director.
Facilitate the introduction and deployment of novel clinical services, pilot initiatives, and advancements in healthcare delivery.
Facilitate the planning and execution of designated departmental initiatives while tracking advancements in alignment with established implementation schedules.
Facilitate and contribute to research partnerships and service enhancement projects as needed.
Bachelor’s degree in a relevant field or equivalent professional experience is required. Candidates must possess at least three years of hands-on experience in a comparable role, with a proven track record of delivering measurable results. Strong analytical and problem-solving abilities are essential, along with exceptional organizational and time-management skills. Proficiency in industry-standard software and tools is a must, and familiarity with data analysis or project management platforms is highly desirable. Excellent communication and collaboration skills are necessary to work effectively with cross-functional teams. Candidates should demonstrate a commitment to continuous learning and professional development.
A Bachelor’s Degree in Healthcare Management, Nursing, Clinical Medicine, or a related healthcare discipline obtained from an accredited institution is required.
Requires a minimum of three to five years of professional experience in hospital coordination, clinical operations, or healthcare administration.
Proficiency in managing medical personnel, consultants, or clinical service providers will be highly beneficial.
Possesses a comprehensive grasp of healthcare facility operations, patient care processes, and the delivery of medical services.
Proficiency in medical license protocols, credentialing processes, and healthcare regulatory standards is essential.
We are searching for an experienced professional to fulfill this critical role, necessitating a comprehensive understanding of industry standards and proven expertise in relevant areas. The ideal candidate must possess a minimum of five years of direct experience within the field, complemented by a bachelor’s degree in a related discipline or an equivalent combination of education and professional training. Key competencies include exceptional analytical skills, the ability to manage multiple priorities under tight deadlines, and proficiency in utilizing advanced software tools to enhance operational efficiency.
Exceptional ability to manage schedules, prioritize tasks, and coordinate projects efficiently.
Proven ability to communicate effectively and build strong interpersonal relationships is essential.
Demonstrates meticulous attention to detail, unwavering commitment to precision, and consistent follow-through on assigned tasks.
Demonstrates the capacity to handle confidential information with integrity, ensuring discretion and compliance with privacy standards.
Possesses comprehensive knowledge of hospital operations and clinical workflows.
Proficient understanding of consultant compliance and medical credentialing procedures is required.
Skilled in utilizing Microsoft Office applications, as well as hospital information systems, with a high level of expertise.
Experts in navigating intricate healthcare settings with adept problem-solving and coordination skills.
Demonstrated capacity to handle competing priorities while collaborating seamlessly across various departments.
Maintains an unwavering commitment to professionalism, integrity, and accountability in all responsibilities.
If your qualifications, experience, and skills align with the requirements outlined above, we invite you to submit your application, including a cover letter and CV/resume, by email to careers@premierhospital.org. Be sure to include the job title in the subject line (CLINICAL SERVICES COORDINATOR) and provide your current and expected salary, along with testimonials and the complete contact details of three referees. Applications must be received no later than 5:00 PM on June 13, 2026. Please note that only online submissions will be accepted, and interviews will be scheduled on a first-come, first-served basis. Given the anticipated volume of applications, we will contact only those candidates who are shortlisted for further consideration.
Qualifications
BA/BSc/HND
Experience Required
3 - 5 years
