To enhance the Bank’s custodial services portfolio for corporate and institutional clients, high-net-worth individuals, and investment groups, thereby driving positive contributions to the Bank’s profit and loss performance.
The role involves a range of duties and accountabilities, including key responsibilities such as managing projects, ensuring compliance with policies, overseeing daily operations, and driving team performance. Additionally, the position requires collaboration with cross-functional teams, monitoring progress against targets, and implementing continuous improvement initiatives to enhance efficiency and productivity. Strong leadership and problem-solving skills are essential to address challenges and achieve organizational goals, while maintaining high standards of accountability and transparency in all actions.
Business, Relationship, and Sales Management – 70%
Our role demands expertise in cultivating and sustaining strategic partnerships while driving revenue growth, requiring a strong grasp of business development principles. You will oversee client relationships, negotiate agreements, and close deals to meet sales targets consistently. Proficiency in market analysis, customer engagement, and sales strategies is essential, along with the ability to identify new business opportunities and optimize client retention. Strong communication, negotiation, and leadership skills are critical to fostering long-term partnerships and achieving organizational objectives.
Develop a robust and sustainable business pipeline, converting opportunities across corporate and institutional clients, high-net-worth individuals (His), and investment groups.
Provide enhanced client services by actively engaging in business expansion initiatives, specifically focusing on the development and implementation of new custodial products.
Each Custody Client must be met with a minimum frequency of once per quarter.
Formulate and execute a strategic outreach plan targeting newly identified prospective clients.
Develop and enhance product visibility by conducting consistent meetings and events with both internal and external stakeholders.
We diligently identify and pursue Requests for Proposals (RFPs), Requests for Information (RBIs), and pension scheme tenders, ensuring all submissions are completed and submitted prior to the specified deadlines.
Proactively introduce and promote additional banking solutions to potential clients to enhance their financial portfolio.
Oversee service delivery processes to ensure alignment with the business plan while collaborating closely with various business teams and product partners.
Enhance client relationships and uphold customer satisfaction by maintaining consistent and proactive engagement with clients.
Ensure all client requirements, communications, and queries documented in the system receive a response within 24 hours of receipt. In instances where the final response necessitates additional research, an acknowledgment of receipt must be sent on the same day.
Deliver prompt updates to clients regarding developments that may affect market conditions or their asset portfolios.
Deliver prompt updates and expert guidance to bank leadership regarding developments and issues within the Custodial domain.
Continuously enhance and execute interdepartmental and client Service Level Agreements (SLAs) through iterative improvements and strategic implementation.
Overseeing daily operations constitutes 10% of the role, ensuring efficiency and adherence to established protocols. This responsibility involves monitoring workflows, optimizing processes, and maintaining seamless coordination across departments. The incumbent must uphold operational standards while proactively identifying opportunities for improvement to enhance productivity and service delivery. Strong organizational skills and a keen eye for detail are essential to execute these duties effectively.
Responsible for facilitating the establishment of new accounts, ensuring all required documentation is accurately completed and submitted in accordance with regulatory standards and internal policies. Collaborates with clients, internal teams, and third-party vendors to verify identity information, assess eligibility, and resolve any discrepancies that may arise during the onboarding process. Maintains meticulous records of account details, updates customer profiles as needed, and provides clear guidance to clients regarding account features, terms, and applicable fees. Identifies opportunities to enhance the account opening experience through process improvements and adherence to compliance requirements.
Ensure seamless account opening processes while maintaining minimal outstanding account documentation.
Facilitate the seamless transfer of client assets from external custodians and stockbrokers, ensuring a smooth onboarding process for both new and existing clients.
The position entails continuously overseeing and upholding service standards to ensure consistent quality and adherence to established benchmarks.
Process entails the preparation and submission of reports, ensuring accuracy, completeness, and timely delivery. This includes gathering relevant data, analyzing trends, and presenting findings in a clear, concise format suitable for stakeholders. Proficiency in data manipulation tools and strong attention to detail are essential, as is the ability to adhere to deadlines and compliance standards.
Conduct a thorough monthly and quarterly analysis of client and regulatory report packs for designated accounts.
Participate in quarterly review meetings and Annual General Meetings (AGM’s) on behalf of trustees, fund managers, and clients.
Corporate Actions Processing involves managing and executing corporate actions such as mergers, acquisitions, dividends, stock splits, and other financial events for clients or the firm. This role ensures accurate and timely execution of these actions, maintains compliance with regulatory standards, and provides clear communication to stakeholders. Responsibilities include validating corporate action notifications, coordinating with internal teams and external parties, and updating records to reflect changes in securities or ownership. Candidates should possess strong attention to detail, proficiency in financial systems, and the ability to work under tight deadlines while adhering to strict compliance protocols.
Proactively engage with clients who have not yet submitted their voluntary corporate actions instructions to ensure timely compliance.
Collaborate efficiently with officers from other Sections to uphold the established guidelines for securities accounts, dematerialization, physical securities’ maintenance, and seamless transaction processing.
The position is responsible for overseeing risk management strategies and ensuring adherence to regulatory compliance standards. Key duties include identifying potential risks, developing mitigation plans, and monitoring ongoing compliance with applicable laws and internal policies. The role requires a strong understanding of regulatory frameworks, attention to detail, and the ability to collaborate with various departments to implement effective control measures. Additionally, the individual will conduct audits, assess risk exposures, and report findings to senior leadership to support informed decision-making.
The incumbent will collaborate closely with the Head of Institutional Banking and Custodial Services, as well as the Custodial Operations team, to uphold operational excellence in full adherence to applicable local regulations, jurisdictional requirements, established bank risk standards, and the comprehensive custodial services policy framework.
Assist the Head of Institutional Banking and Custodial Services in overseeing Operational Risk Management and Controls for the custody service, with the objective of achieving minimal audit exceptions.
Ensure strict adherence to all regulatory requirements and deadlines, immediately escalating any potential operational incidents, losses, or complaints to the Head of Institutional Banking and Custodial Services for prompt resolution.
Bachelor’s degree in Computer Science, Engineering, or a related discipline is essential. Candidates must possess a minimum of five years of professional experience in software development, with a focus on full-stack development. Proficiency in JavaScript, Python, and Java is required, along with experience with frameworks such as React, Django, and Spring Boot. Familiarity with cloud platforms like AWS or Azure and containerization tools like Docker is also necessary. Strong problem-solving skills, excellent communication abilities, and a commitment to collaborative work are expected.
A relevant academic qualification, such as a Bachelor of Commerce, Business Administration, Economics, or Banking/Finance—or an equivalent degree—is required.
A recognized CSI qualification is required for this position.
Experienced professionals should possess structured education or certifications in relationship management to ensure effective stakeholder engagement and long-term partnership development.
Requires a minimum of five years of banking experience, including at least three years specifically in Custodial Services.
Qualifications
BA/BSc/HND
Experience Required
5 years
