Your role at NTT DATA will involve collaborating with diverse teams to deliver innovative solutions that address complex business challenges. You will be responsible for analyzing client requirements, designing technical architectures, and implementing scalable systems to enhance operational efficiency. Additionally, you will contribute to project planning, risk assessment, and the development of cutting-edge technologies while adhering to industry best practices and security protocols. Strong problem-solving skills, proficiency in relevant programming languages, and experience with cloud platforms are essential. You will also engage in continuous learning to stay updated with emerging trends and technologies, ensuring the delivery of high-quality, client-centric outcomes.
The Managed Services Client Delivery Specialist, an experienced authority in their field, ensures the complete fulfillment of managed services agreements from inception to conclusion for the client.
This position enhances business operations and upholds the company’s reputation by overseeing contract management for local, small, and low-to-medium complexity agreements, while collaborating with cross-functional teams to consistently meet and surpass client expectations. Additionally, the role is accountable for ensuring service delivery and maintaining contract profitability for assigned client contracts. These clients often present complex service requirements, frequently spanning multiple sites or service offerings.
The Managed Services Client Delivery Specialist is responsible for maintaining proactive client communication, overseeing project management, providing technical guidance, and resolving complex issues.
Oversee a portfolio of strategic initiatives to drive organizational growth and operational excellence. Develop and implement comprehensive plans to enhance efficiency, streamline processes, and optimize resource allocation. Lead cross-functional teams to execute projects, ensuring alignment with business objectives and adherence to timelines. Collaborate with senior leadership to identify opportunities for innovation and continuous improvement. Monitor progress through key performance indicators, adjusting strategies as needed to achieve desired outcomes. Foster a culture of accountability and high performance by providing mentorship, feedback, and development opportunities to team members. Ensure compliance with industry regulations, ethical standards, and company policies while mitigating risks.
Ensure client satisfaction by aligning service delivery with contractual obligations, service definitions, and SLAs, thereby fostering trust and reinforcing operational excellence.
Act as the primary operational liaison for the Client, addressing inquiries, escalations, and feedback promptly while upholding a professional and proactive approach to sustain robust and responsive partnerships.
Translate business requirements into service delivery by collaborating with business and client stakeholders to pinpoint opportunities and customize solutions aligned with client goals. This approach ensures our services remain pertinent, impactful, and aligned with client outcomes.
Collaborate across commercial, finance, administration, go-to-market, technical, and support teams to manage incident resolution, ensure system stability, and maintain consistent service quality across all engagement points.
Ensure adherence to contractual obligations and regulatory compliance by overseeing performance, mitigating risks, and coordinating with legal teams to maintain governance standards and safeguard business and client interests.
Leverage strategic account development to uncover upsell and cross-sell opportunities, while spearheading renewal initiatives and enhancing long-term client retention efforts.
Proactively collaborate with Service Implementation and Delivery Teams to ensure timely completion of services, focusing on service onboarding, transition, modifications, and decommissioning.
Provide strategic insights by ensuring precise documentation, overseeing contract management, and evaluating service performance, client satisfaction, and operational risks to keep internal stakeholders informed and drive ongoing enhancements.
Proficient knowledge and expertise in the relevant field, along with a strong aptitude for problem-solving, are essential. Candidates must demonstrate exceptional attention to detail, reliability, and the capacity to work both independently and collaboratively. Strong communication skills are required to interact effectively with team members and stakeholders. A commitment to continuous learning and adaptability to evolving industry trends is highly valued. Additionally, proficiency in relevant software, tools, or methodologies may be necessary, depending on the specific role.
Demonstrates a keen commitment to service excellence while effectively overseeing the coordinated execution of service delivery initiatives.
Demonstrates a seasoned analytical mindset, exhibits strong initiative, and operates with relentless self-drive, all underpinned by an unwavering commitment to achieving success.
A strong foundation in managed services, encompassing infrastructure, cloud solutions, security protocols, and technical support, is essential.
Accomplished expertise in overseeing and steering projects from inception to completion.
Proven ability to communicate effectively, negotiate with confidence, and resolve complex issues through strategic problem-solving.
Exceptional dedication to client needs, with a strong track record of fostering meaningful relationships and consistently delivering high levels of satisfaction.
Proven expertise in business and financial management, encompassing budgeting, forecasting, and billing processes.
Proficiency in ITIL or others recognized IT service management frameworks is essential.
Demonstrates resilience when operating under tight deadlines while maintaining meticulous organization and a sharp focus on detail.
Proven ability to collaborate effectively with multidisciplinary teams across various departments.
Adaptability and a dedication to customer satisfaction are essential qualities for this role.
Proficiency in client contract engagements is essential, requiring a solid grasp of contractual frameworks and obligations. Candidates should demonstrate familiarity with the negotiation, drafting, and administration of client agreements, ensuring alignment with organizational policies and legal standards. Awareness of key contractual terms, compliance requirements, and risk mitigation strategies is also expected to effectively support business objectives and maintain strong client relationships.
Academic Qualifications and Certifications: Applicants must possess the requisite academic credentials and professional certifications necessary to fulfill the role’s demands, ensuring alignment with the specified educational standards and industry-recognized qualifications.
A relevant qualification in Information Technology, Business, or a closely related field, such as a Bachelor’s degree or its equivalent, is required.
Preferred qualification includes a relevant ITIL or ITSM certification.
Preferred certification in project management, such as the PMP, is desirable.
Holders of pertinent business analysis and reporting certifications along with specialized skills in these areas will be given preference.
Required experience includes a minimum of three years in a comparable role, along with proficiency in industry-standard software and tools. Candidates should demonstrate strong analytical skills, the ability to manage multiple projects simultaneously, and exceptional communication abilities. Familiarity with project management methodologies and prior leadership experience are highly desirable. Additionally, knowledge of relevant regulatory compliance and a commitment to continuous professional development are essential.
Accomplished professionals with proven expertise in managed services and/or support services environments are sought.
Experienced professionals with a proven track record in managed services delivery and client relationship management are sought.
Seasoned professionals must have a proven track record of effectively delivering managed services to clients while consistently meeting service level agreements (SLAs) and maintaining high-quality standards.
Seasoned professionals must demonstrate a proven track record of aligning service delivery with contractual obligations and regulatory compliance standards.
Experienced professionals with a proven track record in overseeing and evaluating contract performance are sought after.
Accomplished professionals with a proven track record in overseeing service delivery project execution for clients are encouraged to apply.
Proven expertise in systematically evaluating and enhancing client satisfaction through established feedback mechanisms is essential.
Seasoned professionals must demonstrate a proven track record in implementing proactive strategies to resolve client concerns and enhance service quality seamlessly.
Qualifications
BA/BSc/HND , Professional Certificate
