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Home Jobs Nairobi Chief Executive Officer of Operations

Chief Executive Officer of Operations

Ramco Group  · Consulting

Full Time Nairobi
Nairobi
Deadline: 14 September 2026
Posted June 17, 2026

To provide strategic direction and operational oversight, ensuring the role fulfills its intended purpose while aligning with organizational goals and objectives.

The position holder reports directly to the CEO and bears full operational accountability for every facet of the business, including its various components and departments. This individual assumes responsibility for the general management and oversight of the company’s operations, activities, and affairs, ensuring alignment with the policies, strategies, and directives set forth by the Board.

Oversee and execute the primary functions and core deliverables of the position, ensuring alignment with organizational objectives and performance standards. Manage and prioritize tasks to drive operational efficiency while maintaining accountability for key outcomes. Facilitate cross-functional collaboration to support broader business goals and enhance team productivity. Monitor progress through measurable indicators, adjusting strategies as needed to meet established targets. Ensure adherence to company policies, industry regulations, and quality benchmarks throughout all activities.

As a strategic professional, you will be responsible for driving the organization’s long-term goals, ensuring alignment with overall business objectives. Your role involves analyzing market trends, identifying growth opportunities, and developing data-driven strategies to enhance competitive advantage. You will collaborate with cross-functional teams to implement initiatives that foster innovation and sustainable business expansion. Additionally, you will monitor performance metrics, assess risks, and adjust strategies as needed to maintain agility in a dynamic market environment. Strong analytical skills, leadership experience, and a results-oriented mindset are essential for success in this position.

Under the CEO’s guidance, spearhead the execution of strategic initiatives focused on business sustainability and expansion.

Guide the strategic communication and execution of the organization’s vision, mission, and overarching goals, ensuring alignment across all levels of the enterprise.

Conduct ongoing assessments of daily operations to measure the effectiveness of business performance and resource utilization in achieving established objectives, as well as to identify opportunities for cost reduction, operational enhancements, or strategic policy revisions.

Develop and execute strategies, policies, and operational goals for organizations or businesses to sustain seamless functioning, optimize investment returns, and enhance overall productivity.

Experienced professionals are sought to oversee strategic direction and ensure seamless operational execution. Candidates must demonstrate a strong aptitude for guiding teams, fostering collaboration, and driving performance to meet organizational objectives. Responsibilities include cultivating high-performing work environments, optimizing processes, and aligning resources to enhance productivity. Ideal applicants will possess exceptional problem-solving skills, a results-driven mindset, and the ability to inspire and motivate cross-functional teams. A proven track record in leadership roles and operational excellence is essential for success in this position.

Oversee the execution of operational plans and policies in alignment with the directives and frameworks set forth by the CEO, while guiding and managing the team and overall business operations.

Cultivate a corporate culture grounded in the highest ethical standards while fostering individual integrity and embodying the company’s core values.

To delineate departmental roles and ensure efficient operational performance, collaborate with functional heads to define and oversee departmental responsibilities within the organization.

Responsibilities involve managing the operations of various business units, encompassing key areas such as sales performance, revenue growth, profitability enhancement, and rigorous cost management.

To uphold compliance with all relevant legal requirements and regulations, the role involves ensuring the business meets and sustains exceptional facility and service standards.

Oversee the organization’s operational activities to guarantee the protection and efficient utilization of its assets and resources.

Evaluate reports prepared by department heads and/or team members, providing approval or recommending necessary modifications as required.

Spearhead the execution and fulfillment of operational strategies alongside supplementary projects, ensuring adherence to approved financial allocations.

Sales and Marketing professionals are responsible for driving revenue growth by developing and executing strategic initiatives to promote products or services. They identify target markets, conduct market research, and analyze consumer trends to refine messaging and positioning. These roles often involve creating and managing advertising campaigns across various channels, including digital, print, and social media. Collaboration with cross-functional teams, such as product development and customer service, ensures alignment with business objectives. Additionally, they track performance metrics, such as sales data and customer engagement, to evaluate campaign effectiveness and make data-driven adjustments. Strong communication and analytical skills are essential, along with proficiency in tools like CRM software and marketing automation platforms.

Under the guidance of the CEO, you will be responsible for developing and executing innovative, forward-thinking strategic sales and marketing initiatives designed to accelerate business growth while consistently meeting or surpassing client expectations.

Monitor the company’s advancement toward revenue and booking targets outlined in strategic plans, collaborating closely with the Head of Sales and Marketing to mentor or assist the sales team in validating and achieving these objectives.

Delivers strategic support and enhances credibility for sales and marketing efforts by actively collaborating in the negotiation process with key domestic or international clients.

Regularly engage with top-tier clients—specifically the Top 10—to cultivate strong professional relationships, with the primary objective of maintaining and enhancing client retention.

Responsible for developing, managing, and overseeing financial budgets, as well as preparing and presenting comprehensive financial reports, ensures accuracy, compliance with regulations, and alignment with organizational objectives. Analyzes financial data to identify trends, variances, and opportunities for cost optimization, while maintaining transparency and accountability in all financial documentation and stakeholder communications. Collaborates with cross-functional teams to gather input, validate assumptions, and ensure the integrity of financial forecasts and performance metrics.

Present the annual operational and proposed capital budgets, along with expenditure authorization levels against these budgets and capital plans, leases, and other pertinent transactions, to the Board of Directors for their review and approval.

Direct the management team in compiling and delivering comprehensive reports that cover business operations, financial performance, expense tracking, budgetary allocations, and strategic future plans to the CEO.

Ensure the CEO is promptly informed of any significant issues that could impact the company’s capacity to meet operational and financial goals outlined in the strategic and business plans.

Coordinate financial and budgetary activities for the business in collaboration with the Commercial Financial Controller to secure operational funding, optimize investments, and enhance efficiency.

Oversee the development and implementation of financial strategies alongside comprehensive risk management protocols to ensure organizational stability and compliance with regulatory standards. Collaborate with senior leadership to assess financial performance, identify potential risks, and devise mitigation plans. Monitor market trends, economic conditions, and internal controls to proactively address vulnerabilities and optimize financial outcomes. Maintain accurate financial records, prepare detailed reports, and present findings to stakeholders to support informed decision-making. Require expertise in financial analysis, risk assessment methodologies, and proficiency with relevant software tools, along with strong analytical, communication, and leadership abilities.

Collaborating closely with the management team, we identify and present key business risks to the Board and establish frameworks to implement risk mitigation strategies.

In collaboration with the management team, this role is responsible for designing and executing sound financial and administrative systems to optimize the use of financial resources, protect organizational assets, and fulfill annual financial targets and objectives.

Working collaboratively with the Commercial Financial Controller, the role establishes clear parameters for expenditure authorities and delineates associated responsibilities.

In collaboration with the management team, it guarantees the organization maintains the capacity to promptly and effectively address all regulatory reporting obligations and requests from governing bodies as necessary.

Guarantee the effective deployment and maximum benefit realization of all currently available software and ERP systems for the organization’s advantage.

We are seeking a skilled Human Resources professional to oversee recruitment, employee relations, benefits administration, and compliance with labor laws. The ideal candidate will possess a bachelor’s degree in human resources or a related field, along with at least three years of progressive HR experience. Proficiency in HRIS (Human Resources Information Systems), exceptional interpersonal skills, and the ability to handle confidential matters with discretion are essential. Responsibilities include managing talent acquisition, fostering a positive workplace culture, ensuring adherence to regulatory standards, and resolving employee concerns. Additionally, the role requires strong organizational abilities and a commitment to promoting diversity, equity, and inclusion within the organization.

Working collaboratively with the Head of HR or HR Manager, we will design and propose to the CEO, for final approval, an organizational structure and optimal staffing levels that effectively support the achievement of the company’s strategic goals and objectives.

Collaborate with the Head of HR or HR Manager to oversee human resources functions, ensuring alignment with annual HR budgets and operational strategies through joint approval and execution.

The role involves proposing the selection of department heads or managers and allocating or distributing their respective duties and responsibilities.

In collaboration with the Head of HR or HR Manager, develop and uphold an annual plan for talent management and development, as well as succession and retention strategies, which has been formally approved by the Board. This plan should include the identification of key talents within the organization.

Develops and implements structured leadership and motivational frameworks to guide staff, while establishing clear performance metrics to align employee efforts with organizational goals and objectives.

In collaboration with the Head of HR or HR Manager, develop and implement forward-thinking policies and programs that address employee needs, foster the organization’s ability to recruit and retain top talent, and maximize the potential of its workforce.

Lead the development and implementation of a high-performance organizational culture.

Establish and lead the health & safety committee, ensuring its effective operation, and prepare and present a quarterly report to the Board of Directors.

You will be responsible for cultivating and maintaining strong relationships with key stakeholders, ensuring their needs and expectations are understood and addressed. This role involves clear communication, active listening, and strategic alignment to foster collaboration and drive project success. You will identify stakeholder concerns, mitigate risks, and facilitate productive dialogue to achieve mutually beneficial outcomes. Strong interpersonal skills, negotiation abilities, and a customer-centric approach are essential for this position.

Serving as the primary representative of the organization, this role, under the CEO’s guidance, manages communication channels and engages with vital clients and stakeholders.

With authorization, assume responsibility for executing a communications initiative designed to advance the company’s strategic goals and enhance product and brand visibility.

Cultivate and sustain productive professional connections with pivotal stakeholders within prominent client organizations.

Gather and interpret client expectations and perspectives regarding the product or service to ensure alignment across all business operations.

Develop and maintain strong community ties by securing necessary approvals for corporate social responsibility initiatives.

Essential qualifications include a bachelor’s degree in a relevant field, such as computer science, engineering, or mathematics, coupled with a minimum of three years of professional experience in a related discipline. Candidates must demonstrate proficiency in programming languages like Python, Java, or C++, along with strong problem-solving and analytical skills. Familiarity with software development methodologies, version control systems, and agile practices is highly desirable. Additionally, excellent communication abilities, both written and verbal, are required to collaborate effectively within cross-functional teams.

A bachelor’s degree or higher qualification in Business Management, Finance, Economics, or a related business discipline is required.

Proficiency in operating business software and systems is essential for this role.

Proficiency in ISO Management systems represents an additional asset for this position.

Minimum of two years of hands-on experience in a relevant field is mandatory. Candidates must possess a proven track record demonstrating proficiency in key responsibilities outlined for the position. Familiarity with industry-specific tools, methodologies, and best practices is essential. Additionally, prior experience in a similar role is highly advantageous.

A minimum of five years of demonstrated leadership in a multicultural business environment at an equivalent or higher management level, along with a documented history of successfully executing strategic initiatives and driving sustained business expansion.

With a minimum of five years of professional experience spanning diverse sectors such as manufacturing, retail, and distribution, as well as other related fields.

The ideal candidate for this position should possess a diverse set of qualifications and professional attributes. A strong academic background, preferably in a relevant field, is essential, along with a minimum of [X] years of hands-on experience in [specific industry or role]. Proficiency in [specific software, tools, or methodologies] is required, as is the ability to demonstrate [specific soft skills, e.g., leadership, problem-solving, or communication]. The role demands meticulous attention to detail, the capacity to work under pressure, and a commitment to continuous professional development. Additionally, familiarity with [industry standards, regulations, or best practices] is highly advantageous.

Must demonstrate exceptional business acumen and extensive experience in engaging with C-suite executives and key stakeholders.

Demonstrates a consistent history of success in fulfilling essential duties and delivering measurable outcomes.

A strong ability to plan and organize is essential to effectively manage and oversee business operations.

Demonstrates a strong aptitude for making prompt, well-informed decisions while providing clear guidance on operational and personnel-related challenges. Exhibits the ability to quickly assimilate and apply intricate ideas with precision and efficiency.

Demonstrated expertise in negotiation, coupled with exceptional communication skills to articulate ideas persuasively and foster collaboration within the team, ensuring timely project completion.

A highly motivated professional with a strong commitment to achieving measurable outcomes, capable of executing tasks with precision and methodical organization.

Able to clearly communicate and instill the organization’s mission, vision, and core values among employees.

Proven capability to identify and establish strategic business partnerships with other organizations is essential.

Must demonstrate a strong commitment to ethical conduct and unwavering integrity in all professional interactions and decision-making processes.

Able to proactively recognize and assess potential risks that may impact the organization.

Must exhibit assertiveness, proactivity, and diligence while maintaining an unwavering commitment to delivering exceptional service standards.

We seek an individual with a keen attention to detail to ensure accuracy and precision in all tasks. The ideal candidate will meticulously review information, identify discrepancies, and maintain high standards of quality. Strong analytical skills and the ability to focus for extended periods are essential, as this role requires thorough examination of data, documents, and processes. Previous experience in a detail-oriented position is preferred, though a proactive attitude and commitment to excellence can compensate for limited direct experience. The position demands a methodical approach to problem-solving and the capacity to deliver flawless results under tight deadlines.

Presentable

Qualifications

BA/BSc/HND , MBA/MSc/MA

Experience Required

5 years

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