We are seeking a motivated and detail-oriented individual to join our team in the capacity of [Job Title]. The ideal candidate will possess a [specific degree, e.g., Bachelor’s degree in Computer Science] or equivalent work experience, along with [X years] of hands-on experience in [relevant field, e.g., software development, marketing, or project management]. Proficiency in [specific tools, languages, or methodologies] is essential, as is a demonstrated ability to [specific skill, e.g., lead cross-functional teams, analyze data, or design scalable solutions]. Strong communication skills and a collaborative mindset are also required to thrive in this fast-paced environment.
Responsibilities include, but are not limited to, [specific task or responsibility, e.g., developing and deploying software applications, managing client relationships, or optimizing operational workflows]. The role demands a proactive approach to problem-solving, meticulous attention to detail, and the capacity to meet deadlines while maintaining high standards of quality. Additionally, the candidate should be adept at [specific competency, e.g., troubleshooting technical issues, creating strategic marketing campaigns, or ensuring compliance with industry regulations].
This position offers opportunities for professional growth within a dynamic organization committed to innovation and excellence. The successful applicant will contribute to key projects while fostering a culture of accountability and continuous improvement.
Job Purpose
Analyze and optimize the performance of Digital Banking products, including mobile banking, internet banking, APIs, and digital channels, to enhance their overall effectiveness and user experience.
Translate customers’ digital needs into actionable, data-driven insights to drive meaningful product enhancements and strategic improvements.
As the primary point of contact for all technical requirements related to Digital initiatives, this role serves as the key technical resource, ensuring alignment with project specifications and organizational standards.
Serves as the primary liaison throughout projects and system upgrades.
Key Accountabilities
Business – 60%
Convert business and customer needs into actionable digital product features and detailed user stories to ensure alignment with stakeholder expectations and project objectives.
Your responsibilities include establishing and monitoring digital product KPIs such as adoption rates, active user engagement, transaction success rates, and points of user drop-off.
Examine customer journeys across various digital platforms to pinpoint areas of friction.
Assist in the formulation and execution of strategic product roadmaps specifically tailored for digital banking platforms.
Conduct post-release evaluations to identify opportunities for ongoing enhancements and recommend strategic improvements based on findings.
Partner with IT, UX, and business teams to determine and prioritize key enhancements collaboratively.
Perform cost-benefit and impact evaluations to assess the viability and outcomes of digital projects.
Providing first-line support to users experiencing Digital Channel issues on a daily basis.
Housekeeping Digital Channels (SMS purchase) involves maintaining the integrity and functionality of all digital communication platforms, specifically focusing on the acquisition of SMS services. This role ensures seamless operation and user experience across these channels, addressing any technical issues or discrepancies that may arise. Responsibilities include overseeing the procurement process for SMS services, monitoring performance metrics, and implementing improvements to enhance efficiency. Candidates should possess a strong understanding of digital communication systems, proficiency in troubleshooting technical problems, and excellent organizational skills to manage multiple tasks effectively.
The position involves overseeing disaster recovery (DR) site operations and managing business continuity management (BCM) testing schedules.
Conduct user acceptance testing (UAT) for newly developed products and systems to validate functionality, usability, and overall performance.
Conducting comprehensive training sessions for users on both new and existing Digital systems.
Working in collaboration with the Supplier Manager, you will serve as the key relationship contact for the supplier, handling escalations and resolving issues as they arise. You will also oversee the Accountable Executive relationship, ensuring alignment through consistent management information, detailed reporting, and rigorous issue tracking under supplier accountability.
Stay informed about the latest developments in Information Communications and Technology, encompassing both hardware and software products and services.
Conduct thorough User Acceptance Testing (UAT), regression testing, and quality assurance assessments for new product releases and system enhancements to ensure adherence to specifications and end-user requirements.
Collects, processes, and maintains accurate data while ensuring strict adherence to reporting standards and regulatory requirements. Prepares and submits comprehensive reports in a timely manner, analyzing trends to support data-driven decision-making. Manages databases and information systems, guaranteeing data integrity, security, and accessibility for stakeholders. Collaborates with cross-functional teams to refine reporting frameworks and enhance data accuracy across the organization.
Examine user behavioral patterns, including user flows, drop-off points, and engagement metrics, to derive actionable insights and inform strategic decisions.
Segment customers to derive actionable insights, facilitating data-driven decision-making across various business functions.
Conduct A/B testing and experimental analyses to evaluate performance variations and derive data-driven insights for optimization.
Deliver strategic, data-backed insights to drive digital expansion and optimize performance.
Analyze and project usage patterns, volume trends, and adoption rates.
Construct interactive dashboards to monitor and evaluate digital product usage and performance metrics.
Transform raw data from multiple sources into actionable insights and structured reports using reporting tools such as Excel, PowerPoint, and Word to fulfill reporting requirements. This involves preparing management information (MI) and addressing miscellaneous ad-hoc queries while strictly meeting agreed-upon deadlines.
Ensure strict adherence to the established data governance principles outlined by the business unit during all business intelligence initiatives. This encompasses comprehensive data quality oversight, effective information lifecycle governance, and robust security and privacy measures for data handling.
Design and implement a structured reporting framework to process requests efficiently while maintaining comprehensive change control measures for full auditability.
Maintain the integrity and relevance of all existing reports by utilizing standard reporting tools, thereby supporting informed decision-making and adherence to sound data governance practices.
Collaborate closely with stakeholders via structured and ad hoc meetings to ensure comprehensive participation in the design, refinement, and implementation of MI reporting solutions.
Participate in established forums and committees to remain informed about emerging developments and industry advancements.
Perform integrity verifications during the development of new reports as well as the execution of existing scripts to validate that accurate data is included in reports and that all data quality standards are rigorously maintained.
Escalate any identified issues related to data quality and governance to the relevant line manager for resolution.
Responsible for overseeing and ensuring the attainment of the controls objectives, which accounts for 10% of the role’s focus.
Verify that digital analytics practices adhere to relevant data privacy and governance regulations.
Assess potential risks associated with digital products and customer experience to ensure proactive mitigation and sustained quality standards.
Effectively manage risk and control by implementing relevant risk frameworks and fostering a proactive risk culture.
Grasp the full scope of one’s responsibilities within the integrated processes in which they participate, along with the associated risks and established controls.
Ensure compliance with all relevant ABSA policies and procedures specific to your role, exercising sound judgment and managing risks responsibly.
Ensure all risk events, incidents, and issues are documented through the prescribed process within my business area, analyze their root causes, and recommend measures to mitigate recurrence in the future.
Proactively identify opportunities to enhance the control environment by evaluating potential process risks and implementing preventive measures to mitigate errors.
All mandatory training must be completed by the specified deadline.
Explore opportunities to enhance the implementation of automated controls while maintaining an optimal equilibrium between preventative and detective measures.
Ensure strict adherence to all regulatory obligations, the Enterprise-Wide Risk Management Framework, and internal ABSA Policies and Policy Standards in the execution of all activities and responsibilities. Assume accountability for identifying, assessing, and managing risks and risk-related events pertinent to the position.
By implementing proactive strategies to reduce unnecessary expenditures and enhance the allocation of essential investments, you will play a key role in driving operational efficiency and financial performance for the business.
Preferred Qualification:
The ideal candidate will possess a Bachelor’s degree or higher in a relevant field, supplemented by a minimum of three years of hands-on experience in a related discipline. Proficiency with industry-standard software and tools is essential, along with strong analytical and problem-solving abilities. Exceptional communication skills, both written and verbal, are required to collaborate effectively across teams and stakeholders. Prior leadership or project management experience is a plus, as is familiarity with regulatory compliance and best practices within the industry.
A bachelor’s degree or an equivalent qualification is required.
With a focus on ideal candidates, prior experience in [industry/field] or [specific role] is strongly preferred. Familiarity with [specific tools, software, or methodologies] is highly desirable, as is a proven track record in [relevant skill or responsibility]. Exposure to [specific industry practices or challenges] will be considered a significant advantage. Additionally, candidates with [additional desirable qualifications, e.g., certifications, soft skills, or years of experience] will be prioritized.
Demonstrates a comprehensive understanding of banking operations, financial regulations, transaction processes, and core banking software.
Experienced in overseeing and coordinating projects from initiation to completion, ensuring adherence to timelines, budgets, and stakeholder expectations. Skilled in developing project plans, allocating resources, and mitigating risks to achieve defined objectives. Proficient in utilizing project management methodologies and tools to streamline workflows and enhance team productivity. Demonstrated ability to lead cross-functional teams, communicate progress effectively, and resolve issues promptly to maintain project momentum.
Proficiency in analyzing digital banking products, conducting data analytics, or managing product lifecycles is required.
Requires a strong background in digital banking operations, encompassing oversight of online and mobile banking platforms, electronic fund transfers, and digital customer service solutions. Demonstrates proficiency in managing transactional workflows, ensuring compliance with financial regulations, and optimizing user experience for digital financial services. Seeks candidates with expertise in monitoring system performance, troubleshooting technical issues, and implementing security protocols to safeguard sensitive customer data.
Ensure comprehensive quality assurance and execute rigorous user acceptance testing (UAT) to validate system functionality, performance, and compliance with specified requirements.
Proficient in demonstrating a comprehensive understanding of the relevant field, along with a strong ability to apply specialized expertise effectively. Capable of leveraging analytical skills to interpret complex information and drive informed decision-making. Proven track record in executing tasks with precision and efficiency, supported by exceptional problem-solving capabilities. Exhibits strong interpersonal and communication skills to collaborate seamlessly with teams and stakeholders. Maintains a commitment to continuous learning and adaptability in dynamic environments.
Requires comprehensive expertise in ABSA’s product processes, operational procedures, and established frameworks.
Individuals must possess a comprehensive technical grasp of IT systems, infrastructure, and their interconnections, along with the ability to analyze and optimize architectural frameworks and integration methodologies.
Experienced professionals should demonstrate a comprehensive understanding of complete operational workflows and the ability to enhance efficiency through strategic process improvements.
Demonstrated expertise in systems implementation and development is required.
Skilled in navigating and utilizing the ABSA User Acceptance Testing (UAT) environment, with expertise in conducting test execution and performing thorough validation.
Qualifications
BA/BSc/HND
