Our client, a prominent telecommunications company, is seeking to hire a Trade Development Representative to join their team.
The objective of this position is to drive organizational success by fulfilling key responsibilities and requirements essential to the role. Primary duties include managing core tasks and contributing to the overall mission through effective execution of assigned functions. The ideal candidate must demonstrate proficiency in specified skills and qualifications, ensuring alignment with the strategic goals of the organization. Additionally, the position demands adherence to established policies and procedures while fostering a collaborative and productive work environment.
To prioritize field visits aimed at enhancing retailer awareness and improving SIM and Float performance, while ensuring optimal visibility and merchandising standards at the point of purchase for SOS and Trash agents.
Oversee and execute critical responsibilities to ensure operational excellence and team success. Lead key initiatives, manage cross-functional projects, and drive process improvements to meet organizational goals. Collaborate with stakeholders to align objectives, resolve challenges, and foster a high-performing work environment. Monitor performance metrics, analyze data trends, and implement strategic solutions to enhance productivity and efficiency. Ensure compliance with policies and procedures while maintaining a focus on quality and accountability. Serve as a mentor and coach for team members, supporting their professional development and fostering a culture of continuous learning and innovation.
Proficiently oversee the identification, recruitment, and strategic mapping of Agents, with a focused emphasis on mobile money outlets and high-traffic retail establishments.
Regularly conduct visits to SOS and Agents in accordance with established route plans (beat plans) to achieve call rate targets.
Providing essential business tools constitutes a key responsibility, which involves equipping both SOS and Trash Agents with the necessary resources to facilitate seamless transactions at SSO and agent outlets. This role further encompasses conducting comprehensive training sessions to ensure these personnel are thoroughly versed in all operational processes and procedures.
AML training and testing encompasses instructing agents in anti-money laundering (AML) protocols and supervisory staff in Know Your Customer (KYC) procedures, specifically in connection with the SIM REG framework.
Float and inventory oversight, along with sales management, involve diligently tracking and maintaining stock levels to ensure seamless operations. It is essential to rigorously apply the 1.5x stock rule for agents while confirming that Single Sales Officers (SOS) possess sufficient stock SIMs to facilitate new registrations and activations without disruption.
Develop and uphold merchandising standards by ensuring the availability of merchandising materials at SSO and Agent outlets.
We seek candidates with a robust academic background and relevant professional experience to ensure they meet the rigorous standards of this role. Essential prerequisites include an advanced degree in a specialized field, complemented by a proven track record in similar positions. Strong analytical abilities, adaptability, and exceptional communication skills are vital for success in this dynamic environment. Additionally, familiarity with industry-specific tools and methodologies will be required to fulfill key responsibilities effectively.
A Bachelor’s or Diploma in Business, Marketing, or a related discipline is required.
Experience
With a minimum of one year of hands-on experience in sales and distribution within the Fast-Moving Consumer Goods (FMCG) or telecommunications (Telcos) sectors, you will bring valuable expertise to this role.
We seek candidates with a strong grasp of key competencies essential for this role, including exceptional communication skills, both written and verbal, enabling clear, concise, and professional interactions. Experience in project management is highly valued, as is the ability to lead cross-functional teams with confidence and adaptability. Proficiency in data analysis and reporting is required to drive informed decision-making, while a solid background in industry-specific software strengthens candidate profiles. The ideal applicant will demonstrate problem-solving acumen, strategic thinking, and a commitment to continuous learning to meet evolving organizational demands.
We prioritize customer needs and strive to deliver exceptional service, ensuring satisfaction at every interaction. This role demands a dedication to understanding and addressing customer concerns promptly and effectively. Experience in customer service or related fields is preferred, along with strong communication skills and a problem-solving mindset. The successful candidate will actively seek feedback, implement improvements, and maintain a positive, professional demeanor in all customer engagements. Collaboration with cross-functional teams is essential to enhance the overall customer experience and drive continuous improvement.
Leveraging exceptional interpersonal and communication abilities, the role demands a proven capacity to persuade stakeholders and negotiate favorable outcomes. Strong adeptness in building consensus, resolving conflicts, and securing agreement is essential, ensuring mutually beneficial resolutions are achieved through tactful and strategic engagement.
Networking and cultivating strategic partnerships are fundamental responsibilities of this role. The successful candidate will proactively engage with industry leaders, stakeholders, and potential collaborators to forge mutually beneficial alliances. Strong interpersonal skills and the ability to foster trust and rapport are essential for establishing and maintaining these critical connections. Additionally, the position requires regular participation in industry events, conferences, and networking forums to identify and capitalize on new partnership opportunities.
Analytical thinking
Applicants who satisfy the specified criteria are invited to submit their application, including a cover letter, salary expectations, and a comprehensive curriculum vitae with a daytime contact number, to the designated email address: jobs1@hcsaffiliatesgroup.com. The subject line of the email should clearly state “TDR Nairobi South.”
Qualifications
BA/BSc/HND , Diploma
Experience Required
1 year
