You will contribute significantly to the team by driving key initiatives forward, fostering collaboration, and delivering measurable results that align with our strategic objectives. With a strong focus on problem-solving and innovation, you will leverage your expertise to enhance operational efficiency, streamline processes, and support the team’s growth. Your ability to communicate effectively, adapt to evolving challenges, and maintain a proactive approach will be instrumental in achieving collective success. Additionally, you will play a pivotal role in mentoring colleagues, sharing best practices, and ensuring alignment with company values and goals.
Interface directly with our merchants and their technical teams, acting as their main technical liaison throughout the integration process.
Analyze user needs to identify business and technical challenges, then articulate tailored solutions to address those requirements effectively.
Collaborate closely with the Product, Engineering, and Account Management teams to assist customers in comprehending the technical feasibility of their needs.
Engage with users through various communication channels, including email, telephone, and video conferencing platforms such as Zoom or similar services, to address inquiries and provide support.
Enhance and streamline both internal and external documentation as well as related processes for a diverse range of products.
Collaborate closely with our Team Lead to enhance tools and methodologies, driving improvements in self-service efficiency, recommendation precision, and merchant service quality.
What we’d like you to have:
Dedication to operating within a shift-based schedule, encompassing assignments beyond conventional working hours, is essential.
We possess a solid grasp of technical systems and the capacity to clearly communicate that understanding to assist merchants.
Background and experience in handling diverse switch platforms, including MSDK, Base24, ACI, Banker/Paying, combined with deep technical expertise in banking operations, particularly in payments and card issuing systems.
We seek individuals who demonstrate a strong curiosity and proactive drive to collaborate with colleagues across the organization, ensuring the provision of outstanding support to our merchants.
The capacity for independent organization and the drive to proactively recognize avenues for enhancement are essential attributes.
Proficient in cultivating robust, collaborative connections with both internal teams and external partners is essential.
Proficient in crafting clear, concise, and polished written communications as well as delivering articulate verbal presentations in English.
Proficiency in multiple programming languages, including Python and JavaScript, is required.
Eligibility to legally work in the country where you reside is a mandatory requirement for this position.
Previous experience in the realm of payments is considered advantageous.
Qualifications
BA/BSc/HND
