Oversee and execute a range of critical duties and responsibilities essential to the role, ensuring alignment with organizational objectives and operational standards. Manage key tasks with precision, including [list specific duties from original], while maintaining adherence to established protocols and best practices. Collaborate effectively with cross-functional teams to drive project outcomes, resolve challenges, and optimize performance. Demonstrate proficiency in [list relevant skills or requirements from original] to fulfill responsibilities with expertise and efficiency. Contribute to continuous improvement initiatives by identifying opportunities, implementing solutions, and monitoring progress to achieve measurable results. Uphold accountability for deliverables, timelines, and quality standards, fostering a culture of excellence and accountability within the team.
Greet and assist customers who visit the branch office without appointments in a timely and courteous manner, ensuring they are efficiently guided to the appropriate departments for their needs.
Execute on-site visits to potential and current clients to advocate for the company’s products and services.
Uncover new business prospects by conducting targeted prospecting, cultivating strategic networks, and leveraging market intelligence to drive growth opportunities.
Maintain the company’s image by consistently demonstrating professionalism and ensuring the appropriate presentation of all products displayed at the branch office.
Ensure all customer inquiries received at the branch office are promptly followed up to facilitate successful sales conversions.
Perform post-sale follow-up activities to verify customer satisfaction and gather feedback.
Market company products by proactively engaging potential customers through cold calling, targeted prospecting, strategic negotiation, and decisive deal closure to drive revenue growth.
Ensure product displays within the branch office are meticulously organized and maintained, upholding standards of cleanliness, order, and visibility at all times.
Oversee the daily management and coordination of branch office operations.
Responsibilities include overseeing branch inventory, which encompasses receiving, distributing, and monitoring stock levels, as well as maintaining accurate and up-to-date records of all transactions.
Monitor inventory quantities and ensure prompt restocking to maintain optimal supply levels.
Receive equipment and machinery sold by the company for repair services and generate job cards for customers.
Transfer machinery and equipment to technical staff and monitor the progression of repair work.
When equipment or machinery becomes available for retrieval, promptly inform the relevant customers.
Verify that all service and maintenance fees have been settled in full prior to the release of any machines or equipment.
Execute cashiering responsibilities with precision, guaranteeing accurate transaction processing and invoicing.
Draft and finalize correspondence and related administrative documents as needed.
Execute all additional responsibilities as directed by management from time to time.
Key benchmarks for evaluating success in this position include delivering measurable outcomes aligned with strategic objectives, maintaining high standards of efficiency and accuracy in all tasks, and fostering continuous improvement through data-driven insights. This role requires a proactive approach to tracking and analyzing performance metrics, ensuring alignment with organizational goals while driving productivity and accountability. Additionally, the position demands a commitment to upholding best practices in reporting and communication to support informed decision-making across teams.
You will be responsible for meeting or exceeding the designated sales quotas established for your territory or region. Your primary objective will be to consistently deliver sales results that align with the company’s revenue goals while maintaining high levels of productivity and efficiency. This role requires a results-driven mindset, strong negotiation skills, and the ability to build and sustain long-term client relationships to drive sustainable business growth.
Achieving a notable increase in the proportion of customer inquiries that result in successful transactions is a key responsibility. This involves not only responding promptly to potential clients but also effectively guiding them through the decision-making process to finalize purchases. The role requires a strategic approach to communication and negotiation to ensure inquiries are converted into conversions, ultimately driving revenue growth and customer satisfaction.
Dedication to ensuring high levels of customer satisfaction and maintaining impeccable standards in service delivery are essential aspects of this role.
Ensuring meticulous attention to detail and unwavering responsibility is essential for overseeing branch stock management effectively.
Ensures meticulous handling of cashiering duties and completes daily reconciliations with precision and efficiency. Maintains strict adherence to established procedures to guarantee accurate financial records and timely reporting of cash transactions.
Streamlining and optimizing the performance of branch office operations is paramount to ensuring both operational efficiency and effectiveness. This role demands a keen focus on maximizing productivity, minimizing waste, and enhancing overall workflow within the branch. Responsibilities include monitoring key performance indicators, identifying areas for improvement, and implementing strategic initiatives to drive better outcomes. A data-driven approach is essential, as is the ability to analyze operational metrics and make informed decisions that support the branch’s goals. Strong leadership and problem-solving skills are required to oversee teams, delegate tasks, and resolve challenges promptly. Additionally, ensuring compliance with company policies and fostering a culture of continuous improvement are critical to sustaining long-term success.
Proficient in comprehending and advocating for the company’s entire product line, ensuring alignment with customer needs and market demands.
Seeking a candidate with a Bachelor’s degree in Computer Science, Information Technology, or a related field, complemented by at least three years of hands-on experience in software development or systems engineering. Proficiency in programming languages such as Python, Java, or C++ is essential, alongside expertise in database management and cloud computing platforms like AWS or Azure. Strong problem-solving skills and the ability to collaborate effectively in cross-functional teams are required. Familiarity with Agile methodologies and DevOps practices will be advantageous. Excellent communication skills to articulate technical concepts to non-technical stakeholders are also necessary.
A bachelor’s or associate’s degree in Business Administration, Sales & Marketing, Customer Service, or a comparable discipline is required.
Seeking a candidate with a minimum of two to four years of hands-on experience in sales, administration, customer service, or branch operations.
Proficiency in information and communication technology (ICT) hardware or related technical products is highly advantageous.
go to method of application
Please forward your CV to recruitment@topscore.co.ke, ensuring the subject line reads: “Sales & Admin Assistant – Preferred Branch (Visit or Elmore).” Be advised that the application deadline is June 26, 2026, and only applicants who meet the shortlisting criteria will receive a response.
Qualifications
BA/BSc/HND , Diploma
Experience Required
2 - 4 years
