Job Description
Fairmont The Norfolk presents an opportunity to deliver exceptional service and authentic local experiences in locations of unparalleled distinction. As General Cashier, you will embody the brand and represent your hotel with professionalism and enthusiasm. Your responsibilities will encompass overseeing the Front Office, Food & Beverage department, as well as handling float duties for all other departments. Additionally, you will manage cash exchanges and oversee remittance processes.
Manages and oversees daily operations to ensure seamless workflow efficiency. Develops and implements strategic plans and policies to enhance productivity and achieve organizational goals. Collaborates with cross-functional teams to foster alignment and drive project execution. Monitors performance metrics and initiates corrective actions as needed to maintain service quality. Ensures compliance with company standards, industry regulations, and safety protocols. Leads and mentors staff through clear communication, training initiatives, and performance evaluations. Prepares comprehensive reports on operational activities for executive review and stakeholder updates.
Responsibilities include collecting, alongside a designated witness, all remittance envelopes from drop-safes for Front Office Clerks and Food & Beverage Clerks, then cross-referencing them with the Daily Witness Sheet for accuracy.
Working in conjunction with the witness, you will tally cash, checks, and credit card vouchers, ensuring their accuracy against the remittance report details provided by the Front Office Clerks and Food & Beverage Clerks in the computerized system.
To process all check and cash deposits accurately, ensuring that total cash collections remain intact and are deposited in full without any deductions or alterations.
To gather all credit card sales vouchers categorized by credit card company, reconcile them with the computer-generated totals, and prepare the vouchers for daily banking submission.
Daily updates and monthly maintenance of transaction details are required for credit card companies.
Daily, you will retrieve foreign exchange rates from reliable banking institutions and ensure their seamless integration into the PMS system.
To process approved petty cash requests from the Cluster Director of Finance and compile a Summary of Disbursements.
To oversee the reconciliation and balancing of the house bank account, ensuring accurate and timely recapitulation on a periodic basis.
To compile the General Cashier’s Daily Report, enter all detailed cash collections and other received payments for that day, ensuring the report is ready for review and finalization by both the Income Auditor and the Finance Manager.
To generate cash and foreign exchange control reports as mandated by local regulatory requirements.
To safeguard against unauthorized disbursements, cash advances must receive prior authorization from both the General Manager and the Director of Finance before processing.
When necessary, contribute to the execution of unannounced cash verification procedures.
To ensure the timely follow-up of all drafts submitted to the bank for clearance, you will collaborate closely with the Finance Manager to address any outstanding items currently in progress.
To possess comprehensive operational expertise and the ability to oversee, refine, and instruct all assigned duties and responsibilities at the designated workplace in accordance with established standards.
Highly adaptable and capable of seamlessly transitioning between various sub-departments within the Accounting & Finance Department, or any other assigned hotel department as directed by the Finance Manager.
To maintain comprehensive knowledge of every service and facility provided by the hotel.
To equip Front Office Clerks and Food & Beverage Clerks with the necessary change, ensuring readiness for anticipated surges in demand during extended weekends or holidays.
Front Office Clerks must be reimbursed for any disbursements they personally cover (referred to as “due backs”).
To ensure the preservation and management of unclaimed wages, safeguarding funds until they are properly claimed or escheated in accordance with applicable regulations.
To facilitate the development of the Hermetists, we aim to equip them with essential skills, including the ability to identify counterfeit banknotes, authenticate checks, and verify credit cards, ensuring they perform their duties with optimal efficiency.
To provide support in conducting quarterly, semi-annual, and annual inventories of operational equipment.
Perform any additional duties deemed appropriate and assigned by the Finance Manager as necessary.
To liaise with the payroll department and our external partner responsible for withholdings, including local pension contributions and any additional levies mandated by the hotel or local authorities, and ensure timely submission of payments for processing.
To ensure the hotel’s payroll is processed accurately and promptly in alignment with established standards and procedures.
To develop and maintain comprehensive Hermetists records essential for calculating various local funds contributions.
A Bachelor’s degree in Computer Science, Information Technology, or a related field is required for this role. Additionally, you must possess at least three years of hands-on experience in software development, with a strong proficiency in programming languages such as Java, Python, or C++. Familiarity with database management systems like SQL or NoSQL is also essential. Strong problem-solving abilities, excellent communication skills, and the capacity to work both independently and collaboratively are critical for success in this position. Prior experience with Agile methodologies and cloud platforms is highly desirable.
Required: A bachelor’s degree in Finance, Accounting, or a closely related discipline.
Requires a minimum of two years of cash handling experience, with a preference for candidates who have previously worked in a hotel or hospitality environment.
Demonstrates strong expertise in operating computer systems, with particular proficiency in Point of Sale (POS) software and financial management applications.
Proficient in advanced mathematical concepts and capable of meticulously managing substantial financial transactions with precision.
Demonstrates exceptional precision and meticulousness in all tasks while maintaining superior organizational abilities.
Proficiency in financial regulations and cash handling procedures is essential.
Exceptionally strong interpersonal abilities centered on delivering high-quality service and ensuring client satisfaction.
Demonstrates strong capacity to perform effectively in fast-paced environments while consistently delivering results within required timeframes.
Proficient command of the English language, both written and verbal, is essential.
Proficiency in foreign currency exchange operations is essential for this role.
Ability to adapt to diverse shift schedules, including weekends and holidays as needed, is required.
Exhibits unwavering integrity and complete trustworthiness when managing financial transactions.
Qualifications
BA/BSc/HND
Experience Required
2 years
