Your day at NTT DATA will be dynamic, shaped by the opportunity to work alongside industry leaders while tackling meaningful projects that drive innovation and deliver impactful solutions. You will collaborate with cross-functional teams to develop and implement technology strategies that address complex business challenges, leveraging cutting-edge tools and methodologies to create sustainable value. Expect to engage in continuous learning, professional growth, and mentorship opportunities designed to refine your expertise and expand your career horizons. This role demands adaptability, problem-solving acumen, and a commitment to excellence, ensuring you contribute to transformative initiatives that shape the future of digital transformation across industries.
As an Associate Client Manager at NTT DATA, you will cultivate and sustain strong relationships with designated accounts, prioritize client satisfaction, and spearhead growth initiatives across all solution areas. Leveraging cutting-edge tools and proven methodologies, you will analyze clients’ needs and deliver customized solutions aligned with their distinct business objectives.
You will cultivate and expand client relationships through strategic planning and meticulous execution, collaborating with our global office network to ensure outstanding client experiences. Key responsibilities involve achieving revenue and margin goals, reducing client turnover, and enhancing retention rates.
Leveraging your deep expertise in contemporary technology sales methodologies and emerging market trends, you will craft and execute strategic account plans. Collaborating closely with pivotal stakeholders, you will identify and capitalize on business prospects, drive revenue expansion, and ensure seamless client support throughout their entire purchasing journey.
As the primary contact for clients, you will resolve their inquiries and maintain high levels of satisfaction. Leveraging your expertise, you will translate clients’ requirements into effective solutions, enabling them to meet their business objectives through our services.
To succeed in this position, candidates must possess the following qualifications and demonstrate proficiency in the listed responsibilities. A strong background in [specific field or skill] is essential, along with at least [X years] of experience in [relevant area]. Proficiency in [specific tools, software, or methodologies] is required, and familiarity with [industry-specific standards or practices] is highly advantageous. The ideal candidate will exhibit exceptional analytical, problem-solving, and communication skills, enabling them to collaborate effectively within cross-functional teams. Responsibilities include [list key duties], with a focus on [specific goal or outcome]. Additionally, the ability to [specific soft skill, e.g., multitask under tight deadlines] and a commitment to [core value, e.g., continuous learning or innovation] are critical for success in this dynamic environment.
Consistently meet the performance benchmarks established in the quarterly accountability matrix as specified by the Sales Execution Framework.
Develop and sustain strong, collaborative partnerships with essential stakeholders across designated accounts.
Collaborate with internal departments such as support, service, and management to achieve account goals and ensure alignment with client expectations.
Strive to meet predetermined profitable sales volume targets and strategic objectives for assigned accounts.
Collaborate on the development of comprehensive strategic plans for key accounts, establishing shared performance goals, financial benchmarks, and essential milestones for both one- and three-year horizons.
Regularly evaluate, elucidate, and confirm client requirements to guarantee alignment with the solutions provided.
Spearhead the development of solutions through strategic collaboration with pertinent internal teams, ensuring alignment with client specifications and requirements.
Ensure consistently high levels of customer satisfaction, aligning with established company benchmarks and expectations.
Successfully accomplish all mandatory training and development objectives within the designated timeframes.
Drive high-level executive engagement and secure sponsorship across designated accounts.
Provide timely and accurate reporting on set metrics as required by management.
Seeking candidates with a strong academic background in a relevant field, complemented by a minimum of three years of hands-on experience in a comparable role. Proficiency in industry-standard software and tools is essential, along with demonstrated analytical and problem-solving capabilities. Excellent written and verbal communication skills are required to effectively collaborate with cross-functional teams and stakeholders. The ideal candidate will exhibit a keen attention to detail, adaptability to evolving project demands, and a commitment to delivering high-quality results. A proactive approach to professional development and continuous learning is highly valued.
A bachelor’s degree or college certification from a recognized accredited institution is required.
Minimum of 2 years’ experience in client management within the IT sector
Comprehensive knowledge of Microsoft Office suite applications is required.
Proven expertise in customer relationship management (CRM) systems, encompassing both reporting functionalities and strategic oversight.
Core Qualifications encompass a robust set of essential skills and attributes required to excel in this role. Candidates must demonstrate exceptional analytical and problem-solving abilities, coupled with a strong aptitude for critical thinking and decision-making under pressure. Effective communication and interpersonal skills are vital for collaborating across teams and stakeholders, ensuring clarity and alignment in project execution. Proficiency in relevant software tools and methodologies is necessary to streamline processes and enhance productivity. Additionally, the ability to adapt to evolving priorities and maintain a results-driven mindset is essential for driving continuous improvement and achieving organizational objectives.
Demonstrated success in driving ICT sales and fostering strong client relationships throughout the sales lifecycle.
Strong customer focus and relationship-building skills.
Demonstrates exceptional proficiency in strategic planning, meticulous organization, and adept negotiation skills.
Results-oriented professional with a strong commitment to excellence and a track record of driving measurable outcomes.
Individuals should exhibit a constructive outlook, maintain composure amid challenging circumstances, and demonstrate the ability to take decisive action independently.
Qualifications
BA/BSc/HND , Diploma
Experience Required
2 years
