We are seeking a highly motivated individual to join our team in a pivotal capacity. This role demands a proactive approach, ensuring seamless execution of key responsibilities while contributing to our organizational objectives. The successful candidate will possess a strong educational background in a relevant field, complemented by prior experience in a similar position. Primary duties include managing daily operations, analyzing performance metrics, and fostering collaboration across departments. Additionally, the role requires excellent communication skills, proficiency in industry-specific tools, and the ability to adapt to evolving business needs.
We are currently seeking candidates on behalf of a rapidly expanding hospitality and events destination situated in Poor, which provides a diverse range of services including lodging, outdoor gatherings, conference facilities, dining options, recreational pursuits, and personalized guest experiences within a picturesque resort environment adjacent to Jugurtha Dam. This dynamic venue accommodates a variety of occasions such as weddings, conferences, family excursions, corporate events, and leisurely activities.
We are in search of an Operations Manager who demonstrates strong organizational skills, practical experience, and a commercial mindset to manage the facility’s daily operations while delivering outstanding guest experiences, optimizing efficiency, maintaining high service standards, and driving revenue growth.
Oversee and execute the full spectrum of daily operations, ensuring adherence to established protocols and maintaining high standards of efficiency. Manage a diverse team by delegating tasks, fostering collaboration, and providing guidance to enhance performance. Develop and implement strategic initiatives to streamline workflows, reduce operational costs, and improve overall productivity. Monitor key performance indicators (KPIs) to assess progress, identify areas for improvement, and implement corrective measures as needed. Maintain accurate documentation, track project milestones, and ensure compliance with company policies, industry regulations, and safety standards. Serve as a liaison between departments to facilitate seamless communication, resolve conflicts, and align objectives with organizational goals. Lead training programs and professional development opportunities to cultivate a skilled and motivated workforce. Analyze operational data to identify trends, forecast future needs, and recommend data-driven solutions to enhance decision-making. Ensure all projects are completed on time, within budget, and to the highest quality standards. Foster a culture of accountability, innovation, and continuous improvement across the organization.
The Operations & Guest Experience role focuses on delivering seamless service while overseeing daily business functions to ensure efficiency and guest satisfaction. Key responsibilities include managing staff performance, maintaining high standards of service, and resolving guest issues promptly. Additionally, the position requires coordinating with departments to streamline operations, analyzing feedback to drive improvements, and upholding brand consistency across all touchpoints. Candidates must demonstrate strong leadership, problem-solving skills, and a customer-centric mindset, along with experience in hospitality or a related field. Proficiency in operational tools and a commitment to continuous improvement are essential for success in this role.
Direct supervision of resort, hospitality, restaurant, and event operations is required on a daily basis.
Maintain exceptional levels of customer service to consistently meet and exceed guest satisfaction expectations.
Coordinate accommodation, food & beverage, grounds, housekeeping, security, and maintenance operations.
Address guest concerns with professionalism and ensure timely, effective solutions to enhance satisfaction and maintain service excellence.
The ideal candidate will spearhead events and drive business growth initiatives, fostering strategic partnerships and expanding market reach. Key responsibilities include planning and executing high-impact corporate events, analyzing market trends to identify growth opportunities, and collaborating with cross-functional teams to develop innovative business strategies. Additionally, the role demands strong leadership in managing stakeholder relationships, optimizing event ROI, and leveraging data-driven insights to enhance decision-making. Proficiency in project management tools, exceptional communication skills, and a proven track record in business development are essential. Candidates should demonstrate creativity in event design, agility in adapting to dynamic business environments, and a commitment to achieving measurable outcomes.
Responsibilities include overseeing the planning and execution of weddings, conferences, outdoor events, and other special functions from start to finish.
Enhance occupancy rates, secure event bookings, and implement customer retention strategies to maximize engagement and revenue potential.
Develop and maintain strong professional connections with corporate clients, event planners, and travel partners to foster collaborative partnerships and enhance business opportunities.
Facilitate marketing and promotional initiatives to expand revenue streams effectively.
Demonstrates the capacity to guide, motivate, and oversee a group of employees, ensuring alignment with organizational goals and fostering a collaborative work environment. Responsible for delegating tasks, monitoring progress, and providing constructive feedback to enhance team performance. Requires strong interpersonal skills, conflict resolution abilities, and the capability to inspire and develop team members.
Oversee and coordinate the activities of operational personnel across various departments.
Develop staff schedules and maintain optimal staffing levels to meet operational demands effectively.
Responsibilities include providing guidance, support, and constructive feedback to enhance team members’ skills and ensure alignment with established performance benchmarks and behavioral expectations.
Cultivate an environment that emphasizes collaboration, personal responsibility, and unwavering dedication to customer satisfaction.
The oversight of financial operations and administrative functions encompasses strategic planning, budgetary control, and the implementation of efficient processes to ensure organizational effectiveness. This role requires meticulous attention to detail, proficiency in financial reporting and analysis, and the ability to manage multiple priorities in a dynamic environment. Key responsibilities include supervising financial transactions, maintaining accurate records, and ensuring compliance with regulatory standards, as well as optimizing administrative workflows to enhance productivity and reduce operational costs. Strong leadership, analytical skills, and a commitment to continuous improvement are essential for success in this position.
Track and oversee financial allocations for daily operations while ensuring expenditures remain within approved limits to optimize budget efficiency.
Effectively oversee inventory levels and procurement processes to maintain optimal stock control.
Compile detailed operational reports and deliver regular performance updates to stakeholders to ensure transparency and informed decision-making.
Maintain adherence to health, safety, and hospitality regulatory standards.
You will be responsible for ensuring adherence to regulatory standards and maintaining facility compliance across all operations. Duties include conducting regular audits, implementing corrective actions, and verifying that safety protocols and environmental regulations are strictly observed. Additionally, you will oversee documentation, track compliance metrics, and collaborate with cross-functional teams to mitigate risks and foster a culture of accountability. Proficiency in regulatory frameworks, strong analytical skills, and meticulous attention to detail are essential for success in this role.
Maintain the cleanliness, safety, and upkeep of all facilities and outdoor spaces to ensure a well-functioning and secure environment.
Oversee the execution of repairs, manage supplier relationships, and coordinate with service providers to ensure timely and efficient service delivery.
Facilitate the seamless execution of recreational and hospitality programs to ensure optimal guest satisfaction and operational efficiency.
REQUIREMENTS
A degree or diploma in Hospitality Management, Business Administration, Hotel Management, or a comparable discipline is required.
With a minimum of five years of professional experience in hospitality, hotel, resort, or event operations management, candidates should be well-prepared to excel in this role.
Exceptional ability to lead teams and manage personnel effectively is essential.
Candidates with a proven track record in event management, conference coordination, or resort operations will be given strong consideration.
Demonstrates exceptional customer service skills accompanied by a strong aptitude for resolving issues effectively.
Expertise in financial management and reporting is essential. Proficiency in overseeing financial operations and producing accurate reports is required. Strong analytical abilities and attention to detail are necessary to ensure the integrity of financial data and compliance with regulatory standards.
Exhibits strong capability to perform effectively under demanding conditions while coordinating multiple departments simultaneously.
A working knowledge of Microsoft Office and hospitality-specific systems is advantageous.
Demonstrates proficiency in critical competencies essential for success in the role. Exhibits strong analytical abilities to interpret complex data and derive meaningful insights. Maintains a proactive approach to problem-solving, identifying challenges swiftly and implementing effective solutions. Possesses excellent organizational skills to manage multiple tasks efficiently while prioritizing responsibilities. Communicates clearly and persuasively, both in written and verbal formats, to foster collaboration and alignment within the team. Adapts readily to changing priorities and evolving business needs, demonstrating resilience and flexibility in dynamic environments.
Experienced in guiding teams and fostering collaborative environments, with a strong emphasis on leadership and effective team management.
We are currently seeking a dedicated professional to drive Operational Excellence within our organization, ensuring streamlined processes, heightened efficiency, and consistent performance across all functions. The ideal candidate will possess a proven track record in implementing best practices, optimizing workflows, and fostering a culture of continuous improvement. Responsibilities include analyzing operational data, identifying inefficiencies, and leading initiatives to enhance productivity, quality, and customer satisfaction. Requirements encompass a minimum of five years of experience in operations management, strong analytical and problem-solving skills, and proficiency in data-driven decision-making. Additionally, the role demands exceptional leadership abilities to mentor teams, align stakeholders, and execute strategic improvements that deliver measurable results.
We are seeking a skilled professional to oversee and enhance our customer experience initiatives, ensuring seamless interactions across all touchpoints. The ideal candidate will develop and implement strategies to elevate customer satisfaction, loyalty, and retention while analyzing feedback and performance metrics to identify trends and opportunities for improvement. Responsibilities include designing customer journey maps, collaborating with cross-functional teams to address pain points, and leveraging data-driven insights to refine service delivery. A strong background in customer service, CRM systems, and data analysis is essential, along with exceptional communication and problem-solving abilities to drive continuous enhancement of the customer experience.
The role involves overseeing all aspects of event planning and execution, ensuring seamless organization from inception to completion. Key responsibilities include managing logistics, coordinating vendors, and maintaining clear communication with stakeholders. The position requires exceptional organizational skills, meticulous attention to detail, and the ability to multitask under tight deadlines. Strong interpersonal and problem-solving abilities are essential for navigating dynamic event environments. A demonstrated track record in event management and proficiency with relevant software are mandatory qualifications for this role.
Possesses strong communication and interpersonal abilities to effectively engage with colleagues, clients, and stakeholders. Demonstrates proficiency in both verbal and written exchanges to convey ideas clearly and resolve conflicts diplomatically. Builds rapport and fosters collaborative relationships through active listening, empathy, and adaptability in diverse professional settings.
The position demands meticulous management of financial resources, ensuring all transactions are accurately recorded, reported, and compliant with established regulations and organizational policies. Responsibilities include overseeing budget allocations, conducting thorough financial audits, and verifying the integrity of financial data to mitigate risks. The role requires a strong understanding of accounting principles, proficiency in financial software, and the ability to analyze financial performance to support strategic decision-making. Candidates must possess exceptional attention to detail, analytical skills, and a commitment to maintaining transparency and accountability in all financial operations.
Weighs decisions carefully and resolves challenges efficiently to drive optimal outcomes, ensuring alignment with organizational goals and operational needs. Leverages analytical reasoning and industry insights to evaluate risks, identify viable solutions, and implement corrective actions where necessary. Requires a proactive approach to troubleshooting, adaptability in dynamic environments, and the ability to make informed judgments under pressure while maintaining clarity and precision.
Attention to detail is integral to this role, ensuring accuracy and precision in all tasks. The position requires meticulous evaluation of information, careful identification of discrepancies, and consistent maintenance of high-quality standards. A keen eye for variations, strong analytical skills, and the ability to spot errors are essential to effectively meet responsibilities and uphold organizational integrity.
Qualified applicants are invited to submit their curriculum vitae and a tailored cover letter, ensuring the subject line clearly states “Operations Manager – Hospitality,” via email to Recruitment@excelon.co.ke.
Qualifications
BA/BSc/HND , Diploma , KCSE
Experience Required
5 - 8 years
