ABOUT THE ROLE
A dynamic hospitality and events destination in Poor is seeking qualified candidates to join its growing team. The organization operates a scenic resort near Jugurtha Dam, providing accommodation, outdoor events, conferencing, dining, recreational activities, and bespoke guest experiences. The facility regularly hosts a range of events, including weddings, conferences, family outings, corporate functions, and leisure activities.
We are in search of an Operations Manager who combines strong organizational skills, practical experience, and a results-driven mindset to manage the facility’s daily operations while delivering outstanding guest experiences, optimizing operational performance, maximizing service excellence, and driving revenue expansion.
Oversee a comprehensive range of core duties centered on strategic planning, operational efficiency, and cross-functional collaboration, ensuring alignment with organizational objectives. Develop and implement policies, procedures, and performance metrics to drive productivity and accountability. Lead and mentor teams to foster a culture of innovation, continuous improvement, and high performance. Serve as a liaison between senior leadership and staff to facilitate transparent communication and streamline decision-making processes. Analyze complex data sets to identify trends, mitigate risks, and capitalize on growth opportunities. Manage budgets, allocate resources, and optimize expenditures to achieve fiscal targets while maintaining operational integrity. Ensure compliance with industry regulations, safety standards, and ethical guidelines. Champion initiatives that enhance customer satisfaction, employee engagement, and market competitiveness.
We are seeking a dedicated professional to oversee daily operations and enhance guest experiences, ensuring seamless service delivery and satisfaction. The ideal candidate will manage staff, maintain facility standards, and implement policies to optimize efficiency and comfort. Responsibilities include coordinating with departments, resolving guest concerns promptly, and fostering a welcoming environment. Proficiency in customer service, leadership, and problem-solving is essential, along with strong communication and organizational skills. Experience in hospitality or operations management is preferred.
Responsible for managing the resort’s day-to-day operations, including hospitality services, restaurant management, and event coordination.
Deliver exceptional customer service to consistently exceed guest expectations and uphold the highest standards of satisfaction.
Oversee the management of accommodation, food and beverage services, grounds maintenance, housekeeping, security protocols, and facility upkeep to ensure seamless operations and guest satisfaction.
Address guest complaints with professionalism while ensuring timely and effective resolutions.
As a key contributor to our organization’s expansion and success, this role focuses on orchestrating events and driving business growth initiatives. You will be responsible for planning, coordinating, and executing a diverse range of events, from corporate gatherings to industry conferences, ensuring seamless operations and exceptional attendee experiences. Additionally, you will identify and pursue strategic opportunities to enhance revenue streams, forge valuable partnerships, and cultivate long-term client relationships. Your efforts will directly contribute to our company’s market presence, brand reputation, and financial objectives, playing a pivotal role in our ongoing development.
Oversee the planning and execution of weddings, conferences, outdoor gatherings, and other special events.
Enhance vehicle utilization rates while securing event reservations and strengthening client loyalty programs.
Develop and maintain strong professional connections with corporate clients, event planners, and travel partners.
Assist in executing marketing and promotional initiatives aimed at enhancing revenue generation.
Leads and manages cross-functional teams, fostering collaboration, accountability, and high performance through clear goal-setting and mentorship. Drives project execution by aligning team efforts with organizational objectives, resolving conflicts, and optimizing workflows to meet deadlines and quality standards. Ensures team members have the necessary resources, training, and support to achieve individual and collective success.
Oversee and coordinate the work of operational personnel across various departments to ensure seamless execution of daily activities and adherence to organizational standards.
Create and manage staff schedules while maintaining optimal staffing levels to meet operational demands.
Provide guidance, support, and enforce established benchmarks for discipline and performance through structured training and mentorship initiatives.
Foster a collaborative environment built on accountability and an unwavering commitment to customer satisfaction.
The position encompasses the oversight of financial operations and administrative functions, ensuring compliance with regulatory standards and organizational policies while optimizing resource allocation. Key responsibilities include budget preparation, financial reporting, and maintaining accurate records, alongside managing administrative processes such as office coordination, procurement, and vendor relations. The role demands strong analytical skills, meticulous attention to detail, and proficiency in financial software, as well as the ability to collaborate effectively with cross-functional teams to support strategic objectives. A bachelor’s degree in finance, accounting, business administration, or a related field is required, along with relevant certifications or experience in financial and administrative management.
Oversee and regulate financial budgets to ensure efficient expenditure management and cost control.
Maintain accurate control over stock levels and procurement processes to ensure optimal inventory management and adherence to established guidelines.
Compile and present operational reports and performance updates to stakeholders.
Maintain adherence to all health, safety, and hospitality regulations to uphold operational standards.
The position entails ensuring adherence to regulatory standards and overseeing facility operations to maintain compliance with all applicable guidelines and protocols. Responsibilities include conducting routine inspections, managing documentation, and implementing corrective actions as necessary to mitigate risks and uphold operational integrity. The role demands a keen attention to detail, strong organizational skills, and a thorough understanding of industry-specific regulations. Additionally, the individual must collaborate with cross-functional teams to address compliance issues and foster a culture of continuous improvement within the organization.
Maintain the cleanliness, safety, and upkeep of all facilities and grounds at all times.
Coordinate repair activities, oversee supplier relationships, and manage service provider engagements to ensure timely and effective resolution of operational needs.
Oversee the seamless execution of recreational and hospitality initiatives to maintain high levels of guest satisfaction and operational efficiency.
REQUIREMENTS
A bachelor’s degree or diploma in hospitality management, business administration, hotel management, or a closely related discipline is required.
With a minimum of five years of hands-on experience in hospitality, hotel, resort, or events operations management, candidates should demonstrate a proven track record in overseeing operational functions.
Proven ability to lead teams and manage personnel effectively.
Proficiency in event management, conferencing administration, or resort operations is strongly desired.
Aptitude for delivering exceptional customer service and resolving issues efficiently is essential.
Proven expertise in financial management and reporting is essential for this role.
Demonstrates resilience in high-pressure environments while effectively juggling responsibilities across multiple departments.
Proficiency in Microsoft Office and hospitality-specific software solutions is highly beneficial.
We seek candidates with a demonstrated ability to thrive in dynamic environments, coupled with a strong background in analytical problem-solving and strategic decision-making. Ideal applicants should exhibit exceptional communication skills, both written and verbal, to effectively collaborate with cross-functional teams and convey complex ideas clearly. Familiarity with industry-specific tools and technologies is essential, as is the capacity to adapt quickly to evolving priorities and challenges. Proficiency in data interpretation and performance metrics is required, alongside a commitment to delivering measurable results. Prior experience in a leadership or advisory role is highly valued, as is the ability to mentor junior staff and foster a culture of continuous improvement.
Seasoned professionals are required to oversee and guide teams effectively, fostering collaboration and achieving organizational goals. Responsibilities include directing team members, setting clear objectives, and ensuring optimal performance through coaching and mentorship. Candidates must demonstrate strong interpersonal skills, strategic thinking, and the ability to motivate and develop talent. Experience in team leadership, conflict resolution, and performance management is essential. Proficiency in communication and decision-making is also critical for success in this role.
We are seeking a dedicated professional to drive our Operational Excellence initiatives forward, ensuring that all processes are optimized for maximum efficiency and effectiveness. The ideal candidate will possess a proven track record of implementing continuous improvement strategies, streamlining workflows, and fostering a culture of accountability and innovation. Responsibilities include analyzing performance metrics, identifying areas for enhancement, and leading cross-functional teams to execute impactful changes. A strong background in lean methodologies, process reengineering, or operational management is essential, along with exceptional problem-solving skills and a commitment to data-driven decision-making. The role demands a proactive approach to identifying risks, mitigating inefficiencies, and aligning operational practices with strategic business objectives.
We are seeking a seasoned professional to oversee and enhance our customer experience strategies, ensuring seamless interactions at every touchpoint. The ideal candidate will possess strong analytical skills to interpret customer feedback and identify trends, as well as exceptional communication abilities to collaborate across departments and elevate service standards. Responsibilities include designing and implementing CX initiatives, analyzing satisfaction metrics, and championing a customer-centric culture throughout the organization. Proficiency in CRM tools and data analysis software is required, along with a proven track record of improving customer retention and loyalty. A bachelor’s degree in business administration, marketing, or a related field is preferred, complemented by relevant certifications in customer experience management.
The role involves planning and executing events, ensuring seamless operations from start to finish. It requires strong organizational skills, meticulous attention to detail, and the ability to manage multiple projects simultaneously. Key responsibilities include coordinating logistics, liaising with vendors, and supervising event staff. Proficiency in event management software and tools is essential, along with excellent communication and problem-solving abilities. Candidates must have prior experience in event planning or a related field, with a proven track record of delivering successful events. A flexible schedule and the capacity to work under pressure are also necessary to meet deadlines and client expectations.
Develops and maintains effective communication channels, both verbally and in writing, ensuring clarity and professionalism in all interactions. Fosters positive relationships with colleagues, clients, and stakeholders through active listening, empathy, and diplomacy. Demonstrates strong interpersonal skills to collaborate efficiently in team settings and resolve conflicts constructively. Tailors communication approaches to suit diverse audiences and situations, enhancing productivity and fostering a supportive work environment.
Ensures strict adherence to financial regulations, policies, and procedures to maintain accurate and transparent financial records. Monitors and reports on budget performance, variances, and expenditures, identifying discrepancies and recommending corrective actions. Conducts thorough financial analyses to assess risks, optimize resource allocation, and support strategic decision-making. Collaborates with cross-functional teams to align financial goals with organizational objectives and ensures compliance with audit requirements. Maintains up-to-date knowledge of accounting standards, tax laws, and industry best practices to mitigate financial risks and enhance operational efficiency.
Demonstrates a strong capacity for making well-informed decisions and effectively resolving complex issues.
Attention to detail is essential for ensuring accuracy and consistency in all tasks. A keen eye for identifying discrepancies and maintaining high standards is required. The role demands meticulousness in reviewing documentation, data, and processes to prevent errors and uphold quality. Strong focus and thoroughness are necessary to meet deadlines and deliver flawless results.
Interested applicants are requested to submit their CV and a cover letter, ensuring the subject line includes the phrase “Operations Manager – Hospitality,” to Recruitment@excelon.co.ke.
Qualifications
BA/BSc/HND , Diploma , KCSE
Experience Required
5 - 8 years
