We are seeking a qualified candidate to fill the role referenced as Job Ref. No. JAIL 414. The ideal applicant will possess the requisite skills and experience necessary to excel in this position. Responsibilities include managing daily operations, ensuring compliance with company policies, and collaborating with cross-functional teams to achieve organizational goals. The successful candidate must demonstrate strong leadership abilities, exceptional communication skills, and a proven track record in the relevant field. Proficiency in industry-specific software and tools is required, along with the ability to adapt to evolving business needs. A bachelor’s degree in a related discipline is preferred, though equivalent work experience may be considered in lieu of formal education.
To deliver comprehensive support and strategic direction in fulfilling the outlined objectives, this position is tasked with ensuring alignment between departmental activities and overarching organizational goals. The role involves analyzing performance metrics, identifying areas for improvement, and implementing solutions to enhance efficiency and productivity. Additionally, the position requires fostering collaboration across teams, managing stakeholder relationships, and maintaining compliance with industry regulations. Qualifications include a pertinent degree, relevant professional certifications, and extensive experience in a similar capacity.
The successful candidate will contribute to the company’s digital transformation goals by delivering technical and operational support across core functions of the BTS department, such as cloud infrastructure management, enterprise architecture design, business application support, quality assurance, and innovation through J-Hub initiatives. They will execute low-to-medium complexity tasks, alleviate backlogs, enhance response times, and help cultivate a pipeline of emerging talent with specialized skills—thereby driving innovation and safeguarding critical knowledge to ensure sustained operational excellence.
Applicants must hold a relevant academic qualification, such as a degree in a related field, and possess a minimum of [X] years of professional experience in a comparable role. Demonstrated expertise in [specific skills or areas] is essential, along with a proven track record of achieving measurable results in prior positions. Prior involvement in [specific projects, industries, or responsibilities] will be highly advantageous, as will familiarity with [relevant tools, methodologies, or frameworks].
A recognized institution must award a Bachelor’s degree in Computer Science, Information Technology, Cloud Computing, Enterprise Architecture, Business Information Systems, Software Development, Design, Innovation Management, UX/UI, or a closely related discipline.
Proficiency in key technologies is essential, including cloud platforms like AWS, Azure, or Google Cloud, monitoring tools, architectural design principles, diagramming software such as Vision or Lucid chart, application testing platforms like Jira, data management systems, UI/UX design tools including Figma and Adobe XD, as well as prototyping techniques and user research methodologies.
Proficiency in artificial intelligence and machine learning, particularly through formal education in relevant courses such as Machine Learning and Artificial Intelligence, would be considered beneficial.
Fundamental knowledge in fields such as Data Science, Deep Learning, or Neural Networks is essential.
Exceptional customer service expertise is essential for providing outstanding user support and creating meticulous, comprehensive documentation.
Demonstrates meticulous attention to detail when managing data and mapping workflows, ensuring accuracy and precision in all processes.
Proven aptitude for rapid learning and seamless adjustment to evolving business application environments.
If you meet the qualifications and are eager to embrace a dynamic new opportunity, submit your application via recruitment@jubileekenya.com, referencing the Job Reference Number and Position, no later than 1st June 2026.
Qualifications
BA/BSc/HND
