Oversee and execute a comprehensive range of duties to ensure seamless departmental operations, including strategic planning, team leadership, and performance monitoring. Collaborate with cross-functional teams to align projects with organizational goals, fostering innovation and efficiency. Monitor key performance indicators to assess progress, identify areas for improvement, and implement corrective actions as needed. Develop and maintain robust policies, procedures, and reporting systems to uphold compliance and operational excellence. Provide mentorship and professional development opportunities to team members, cultivating a high-performance culture. Serve as a liaison between senior management and staff, ensuring clear communication and alignment with corporate objectives.
Develop and nurture enduring client relationships by proactively addressing their supply chain challenges while fostering robust connections with both current and prospective customers.
Serve as the primary liaison for customer inquiries, facilitating prompt and clear communication regarding critical trends, rate adjustments, and policy updates for your designated accounts.
The sales team will provide regular updates and feedback regarding opportunities and the fulfillment of Ocean and Landside contracts, ensuring a clear and consistent communication loop.
Regularly evaluate customer progress in relation to their stated objectives, ensuring the achievement of key outcomes such as adoption rates, product usage, business value realization, friction points, and overall relationship health.
Support Sales by actively engaging with clients through visits and interactions, aiming to comprehensively understand their business operations, specific needs, and how best to provide tailored support.
As a customer advocate, your primary responsibility involves promptly addressing and resolving customer account issues while ensuring their needs are fully satisfied, drawing upon relevant company resources as necessary.
Oversee the allocation process while collaborating with customers to verify compliance with their committed obligations.
Oversee the tender preparation and contracting procedures, collaborating closely with the Tender Contract Management (TCM) team to finalize a thorough and competitive proposal for submission to clients.
Collaborate with key stakeholders to streamline the L&S Quoting and contracting process efficiently.
Ensuring prompt contract renewals and effective management of contracts throughout their lifecycle are essential responsibilities.
Foster strong relationships with customers, guiding them seamlessly from contract initiation to fulfillment, ensuring their needs are met and satisfaction is achieved.
Oversee the distribution of resources to contract fulfillment procedures, both internally and externally.
Provide assistance in resolving issues and advancing transactional initiatives to support ITS (One Team Sales) objectives.
Dedicated to ensuring exceptional customer satisfaction, this role involves proactively following up with customers and implementing initiatives to enhance their experience.
Client-facing responsibilities include conducting customer visits to thoroughly assess their business operations and specific needs, ensuring a comprehensive understanding of how to best support them.
The role serves as the dedicated learning and development specialist for the Sales team, focusing on enhancing team capabilities and performance through targeted training initiatives.
WHO WE ARE LOOKING FOR:
Someone with:
Seeking candidates with a minimum of three to five years of hands-on experience in customer service, logistics, or freight forwarding.
Demonstrated success in overseeing complete shipment lifecycle management while cultivating and maintaining strong customer relationships.
Proven expertise in managing intricate account portfolios and resolving high-priority escalations with efficiency and precision is required. Candidates should demonstrate a strong capability to navigate multifaceted client relationships while maintaining exceptional service standards under pressure. The role demands meticulous attention to detail and the ability to deliver solutions that align with both client expectations and organizational objectives.
Proven track record in commercial logistics roles, specifically within the Reefer and FMCG sectors, with a focus on crafting tailored customer solutions.
Demonstrates a successful history of driving business-to-business sales growth, with a preference for experience in the shipping, logistics, or transportation sectors.
Proficient in consultative and value-driven selling techniques, as well as solution-oriented strategies.
Independent initiative, combined with an entrepreneurial spirit and unwavering dedication, is essential.
Demonstrates the capacity to effectively communicate the benefits of integrated solutions by leveraging Maersk’s comprehensive suite of products and services to deliver enhanced value.
Skilled in the Reefer and Fast-Moving Consumer Goods (FMCG) sectors.
A proven commitment to ongoing enhancement and refinement characterizes the ideal candidate. Candidates must demonstrate relentless dedication to iterative development and operational excellence, fostering a culture of progressive advancement within the organization.
Proven ability to communicate effectively and resolve challenges with innovative solutions.
A highly motivated self-starter who demonstrates strong independence while collaborating effectively within a team dynamic.
Proven ability to analyze complex data, identify key insights, and derive actionable conclusions.
Qualifications
BA/BSc/HND
Experience Required
3 - 5 years
