Your workday at NTT DATA will involve contributing to innovative projects that drive digital transformation across industries. You will collaborate with cross-functional teams to design, develop, and implement cutting-edge solutions tailored to client needs. Responsibilities include analyzing complex business challenges, proposing technical strategies, and delivering scalable technology solutions. Requirements encompass proficiency in relevant programming languages, frameworks, and cloud platforms, along with strong problem-solving and communication skills. You will also participate in continuous learning to stay updated on emerging technologies and industry trends. This role offers opportunities to work on high-impact initiatives that shape the future of digital solutions.
As an Associate Client Manager at NTT DATA, you will be responsible for cultivating and maintaining strong relationships with designated accounts, fostering client satisfaction, and identifying opportunities for growth across all solution offerings. Utilizing advanced tools and proven methodologies, you will analyze clients’ needs and deliver customized solutions that align with their unique business objectives.
You will cultivate and expand key client relationships through strategic foresight and meticulous planning, collaborating seamlessly with our worldwide office network to ensure outstanding client experiences. Responsibilities encompass achieving revenue and profitability goals while proactively reducing client turnover and enhancing retention strategies.
Leveraging your deep expertise in contemporary technology sales methodologies and industry trends, you will design and execute strategic account plans. In collaboration with pivotal stakeholders, you will identify and capitalize on business prospects, drive revenue expansion, and guide clients through each stage of their purchasing journey.
Serving as the primary liaison, you will resolve client inquiries and maintain high levels of client satisfaction. Leveraging your specialized knowledge, you will convert clients’ requirements into executable solutions, enabling them to successfully attain their business objectives through our offerings.
To succeed in this position, you must meet the following requirements and responsibilities:
Ensure compliance with the performance targets established in the quarterly accountability matrix, as outlined by the Sales Execution Framework.
Develop and sustain effective, professional partnerships with essential stakeholders within designated accounts.
Collaborate across internal departments such as support, service, and management to ensure alignment with account goals and fulfillment of client expectations.
Deliver measurable outcomes by meeting designated sales volume targets and strategic goals for assigned accounts.
Collaborate with key stakeholders to establish shared strategic account plans, outlining performance objectives, financial goals, and essential milestones for both one- and three-year horizons.
Regularly evaluate, elucidate, and confirm client requirements to guarantee alignment with proposed solutions.
Leverage internal resources collaboratively to propel solution development initiatives that align with and fulfill specific client requirements.
Ensure adherence to company standards to consistently deliver exceptional customer satisfaction.
Fulfill all mandated training and development objectives within the designated timeframes.
Cultivate high-level executive relationships and secure sponsorship for key initiatives across designated accounts.
Provide timely and accurate reporting on set metrics as required by management.
Qualifications, Skills & Experience
Obtained a Bachelor’s Degree or college certification from a recognized accredited institution.
A minimum of two years of hands-on experience in client management within the IT industry is required.
Demonstrates strong competency in utilizing Microsoft Office applications effectively.
Proven expertise in managing and generating reports within Customer Relationship Management systems.
With comprehensive expertise across key functional areas, the ideal candidate will demonstrate mastery in core competencies indispensable to achieving organizational success. This includes exceptional analytical capabilities to dissect complex issues, strategic problem-solving to drive sustainable solutions, and robust project management skills to ensure timely and efficient execution. Additionally, the role demands strong interpersonal communication to foster collaboration and clarity, along with adaptability to navigate evolving challenges and priorities. Leadership potential is essential, as the position requires guiding cross-functional teams toward shared goals while upholding high standards of accountability and performance.
Demonstrated expertise in the sale of information and communication technology solutions along with a strong aptitude for cultivating and maintaining client relationships.
We pride ourselves on exceptional customer focus and the ability to cultivate meaningful, long-lasting relationships with clients.
Proven expertise in strategic planning, meticulous organization, and adept negotiation skills.
A professional demeanor and a commitment to achieving measurable results define this role.
We seek candidates who demonstrate an optimistic outlook, thrive in high-pressure situations, and take proactive steps to address challenges.
Qualifications
BA/BSc/HND , Diploma
Experience Required
2 years
