Job Description
We are in search of committed, client-oriented Call Centre Agents to strengthen our team. The selected candidates will manage both incoming and outgoing calls, provide outstanding customer service, and assist clients within a high-pressure contact center setting.
Oversee and execute a range of critical tasks, ensuring alignment with organizational objectives and operational standards. Lead and coordinate projects from inception to completion, maintaining high levels of efficiency and accountability. Develop and implement strategic initiatives to enhance productivity, streamline processes, and drive continuous improvement. Collaborate with cross-functional teams to foster innovation, resolve challenges, and achieve collective goals. Monitor performance metrics, analyze data, and provide actionable insights to support informed decision-making. Ensure compliance with industry regulations, internal policies, and best practices to uphold organizational integrity. Provide guidance, mentorship, and professional development opportunities for team members to cultivate a high-performing workforce.
Professionally and efficiently manage both inbound and outbound customer communications via telephone, ensuring a high standard of service delivery.
Address customer inquiries, complaints, and requests promptly and professionally, ensuring all communications are handled efficiently and with a focus on resolution.
Deliver precise details regarding available products and services to ensure comprehensive understanding and informed decision-making.
Respond to customer inquiries promptly, addressing concerns and providing solutions whenever possible, while elevating complex or unresolved matters to appropriate departments for further assistance.
Accurately document and maintain customer data within the system, ensuring all details are current and precise.
Achieve established individual and team performance benchmarks, including Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and Customer Satisfaction (CSAT) scores.
Always demonstrate the highest standards of professionalism and ensure customer satisfaction in every interaction.
*Bachelor’s degree in Computer Science, Information Technology, or a related field required; equivalent professional experience may be considered.* Strong proficiency in Python, Java, or C++ is essential, along with experience in database management and SQL. Familiarity with cloud platforms such as AWS, Azure, or Google Cloud is highly desirable. Excellent problem-solving skills and the ability to work independently in a fast-paced environment are critical. Exceptional communication skills for collaborating with cross-functional teams and stakeholders are a must. Prior experience in software development, system architecture, or IT support is preferred.
A bachelor’s degree from an accredited university is required.
With a minimum of two years of hands-on experience in a financial call center environment, candidates will be well-prepared for this role.
Proficient in both spoken and written communication is essential.
Accomplished listening abilities, adept problem-solving capabilities, and exceptional interpersonal competencies are essential for this role.
Capable of adapting to varied shift schedules and thriving in high-pressure environments while maintaining performance standards.
Proficient in utilizing computer systems and possesses fundamental competencies in Microsoft Office applications.
go to method of application
Submit your updated CV to talentsourcing@sheerlogicltd.com no later than 31 May 2026, clearly specifying the position title in your submission.
Qualifications
BA/BSc/HND
Experience Required
2 years
