The primary objective of this position involves executing essential duties to support organizational goals, including strategic planning, team leadership, and operational management. Key responsibilities encompass overseeing project execution, ensuring adherence to company policies, and fostering collaboration across departments. The ideal candidate will possess a minimum of five years of relevant experience, strong analytical skills, and proficiency in industry-specific software. Additionally, they must demonstrate exceptional communication abilities, problem-solving expertise, and a proven track record in driving performance improvements.
Reporting to the Head of Employee Relations, Performance & Wellness, this position is tasked with assisting in the development and implementation of HR initiatives that foster a fair, inclusive, and engaging work environment.
This role encompasses enhancing positive employee relations, guaranteeing adherence to legal standards, overseeing performance management, and fostering a values-driven organizational culture.
Oversee a range of critical duties, ensuring operational efficiency and adherence to established protocols, including project management, team coordination, and performance monitoring. Implement strategic initiatives to optimize workflows, enhance productivity, and support organizational objectives. Conduct regular evaluations of team progress, provide constructive feedback, and facilitate professional development opportunities. Collaborate cross-functionally to align departmental goals with broader company strategies, fostering a culture of accountability and continuous improvement. Maintain meticulous documentation, track key performance indicators, and report findings to senior leadership to inform data-driven decision-making.
Employee Relations: Responsible for fostering a positive and productive work environment by addressing employee concerns, mediating conflicts, resolving disputes, and promoting effective communication between staff and management. This role involves ensuring adherence to company policies and labor laws, conducting investigations into workplace issues, and providing guidance on employee rights and responsibilities. Additionally, the position requires developing and implementing initiatives to enhance employee engagement, satisfaction, and retention, as well as managing disciplinary actions and performance improvement plans when necessary. Strong interpersonal, problem-solving, and conflict resolution skills are essential, along with a deep understanding of employment regulations and organizational best practices.
Facilitate the formulation, analysis, and dissemination of HR policies in accordance with Kenyan Labour Laws, regulatory mandates, and the Bank’s established values and governance frameworks.
Oversee employee relations functions such as disciplinary actions, grievance resolution, workplace behavior concerns, and appeals, while maintaining impartiality, uniformity, and adherence to organizational policies and legal standards.
Accurate and auditable documentation of employee relations cases must be maintained in partnership with HR Business Partners and line management, ensuring adherence to record-keeping and compliance standards.
Facilitate organizational change efforts—such as restructures and branch realignments—while preserving employee engagement, maintaining operational continuity, and ensuring adherence to regulatory requirements.
Deliver prompt and actionable counsel to managers, ensuring equitable, uniform, and regulation-compliant management of employee-related issues while mitigating operational and reputational exposure.
Serve as a panel member during disciplinary hearings, guaranteeing compliance with due process, procedural fairness, and accurate documentation in accordance with internal policies and relevant labor laws.
Oversee interactions with employee representatives and workplace committees, cultivating open communication, mutual trust, and cooperative partnerships to uphold a positive and regulation-compliant workplace culture.
Maintain accurate and confidential disciplinary records by proficiently managing the ER tracker, ensuring information is readily available for audits and decision-making processes.
Assist in the regular evaluation and revision of the HR Manual to maintain compliance with current employment laws, regulatory standards, and emerging trends in the banking industry.
Oversee the development and implementation of performance management strategies to enhance employee productivity and engagement. Establish clear performance expectations, provide regular feedback, and conduct performance evaluations. Collaborate with department heads to identify training needs and career development opportunities. Monitor key performance indicators to assess progress and address performance gaps. Ensure compliance with organizational policies and procedures throughout the performance management process.
Develop and manage calendars and correspondence for performance review cycles.
Provide guidance to employees and managers throughout the performance management process to ensure alignment, clarity, and effective execution.
Monitor performance metrics and verify that evaluations are conducted punctually to meet established deadlines.
Maintain precise performance metrics and compile detailed performance reports to ensure data accuracy and completeness.
Support the establishment of objectives, gather performance insights, and coordinate evaluation processes.
Maintain strict adherence to confidentiality standards and uphold all HR policies without exception.
Employee Wellness: We are committed to fostering a supportive and health-conscious workplace, where the well-being of our team is a top priority. This role involves developing and implementing wellness initiatives to enhance physical, mental, and emotional health among employees. Responsibilities include organizing wellness workshops, promoting healthy lifestyle choices, and collaborating with HR to integrate well-being programs into our company culture. Additionally, we seek candidates with a passion for wellness advocacy, strong interpersonal skills, and the ability to inspire and engage diverse groups. Experience in health education, program coordination, or related fields is preferred, though enthusiasm and dedication can also contribute to success in this position.
Facilitate the implementation of the Bank’s Employee Wellness Program by coordinating wellness initiatives in alignment with the approved Wellness Calendar. Collaborate with accredited wellness service providers, manage activity schedules, foster staff engagement, and maintain timely, professional communication throughout all interactions.
Support strategic inclusion and employee engagement initiatives—such as diversity forums and employee resource groups—by managing logistics, communications, and feedback mechanisms to strengthen program effectiveness and maximize impact.
Support the coordination and implementation of employee engagement initiatives—including year-end events and various engagement forums—aimed at fostering collaboration, alignment, and a cohesive organizational culture.
Co-create and execute employee recognition initiatives at organizational and departmental tiers, encompassing formal accolades as well as peer-driven acknowledgment programs, to cultivate and sustain a culture of high performance.
Develop and distribute clear, compelling communication materials focused on employee wellness programs, policy updates, and engagement initiatives, ensuring adherence to established internal communication guidelines.
You will achieve established performance goals aligned with the Bank’s HR strategy, balanced scorecard, and individual performance targets, fostering measurable impact and accountability.
Academic Qualifications:
A relevant academic background in the field is required, typically demonstrated through a degree in [specified discipline] or a closely related area. Candidates must possess a strong foundation in [specific subjects or skills], complemented by a solid understanding of [relevant principles or methodologies]. Advanced degrees, such as a Master’s or Ph.D., are highly advantageous, particularly for specialized or research-intensive roles. Additionally, professional certifications or accreditations in [specific areas] may be preferred or necessary, depending on the position’s demands.
A bachelor’s degree in human resource management, business administration, or a closely related discipline is required.
Professional Qualifications / Membership in relevant professional bodies, along with a strong record of publication, are essential requirements for this role. Candidates should demonstrate active engagement with industry standards and possess credentials from recognized organizations. Additionally, a history of contributing to scholarly or professional publications is highly valued and indicative of expertise in the field.
Member of IHRM.
CHRP-K is an added advantage.
Minimum of three years of relevant professional experience is required for consideration.
With a minimum of three to four years of hands-on HR generalist experience, you will have developed a deep expertise in employee relations, performance management, and wellness initiatives.
Possesses a comprehensive understanding of Kenyan labor legislation and regulatory frameworks.
Proven expertise in managing disciplinary actions and collaborating effectively with employee representatives and line managers is required.
Proven track record in championing or spearheading employee engagement, recognition, and wellness programs.
Demonstrated proficiency in [specific competencies, e.g., project management, data analysis, or team leadership], along with exceptional interpersonal and communication skills, is essential for this role. The ideal candidate will possess strong analytical abilities, attention to detail, and the capacity to work both independently and collaboratively in a fast-paced environment. Prior experience in [relevant field or industry] and a proven track record of [specific achievements or responsibilities relevant to the role] are required. Proficiency with [specific tools, software, or methodologies] is also necessary to execute core responsibilities effectively. Additionally, the ability to adapt to evolving priorities and demonstrate sound judgment in decision-making processes is highly valued.
Strategic planning and organizational capabilities are essential for this role.
Analytical prowess and meticulous attention to detail are essential for this role.
Excellent proficiency in both verbal articulation and written expression is required.
Proven ability to cultivate and sustain productive relationships with stakeholders across all organizational levels, demonstrating strong interpersonal skills and effective communication.
Ethics and integrity are fundamental to our organizational culture, demanding unwavering commitment and adherence to ethical standards in every action and decision. Candidates must demonstrate a strong moral compass, transparency, and accountability in their professional conduct, ensuring all interactions align with the highest ethical principles. A steadfast dedication to integrity is essential for maintaining trust, fostering a respectful workplace, and upholding the organization’s reputation as a responsible and principled entity.
Demonstrates exceptional judgment and analytical prowess, coupled with unwavering integrity.
Commercial acumen with a talent for aligning with organizational objectives is essential.
Qualifications
BA/BSc/HND
Experience Required
3 - 4 years
