Are you eager to cultivate exceptional skills, advance your career, and excel within a collaborative and encouraging team environment? Consider joining Inch cape Africa, a vital part of Inch cape’s expansive global network. In this role, you will contribute significantly to the growth of a dynamic international business that is pioneering industry transformation, collaborating with top-tier automotive brands, and consistently delivering outstanding customer experiences.
Our Kenya Business is actively seeking a Parts Field Sales Advisor to integrate into our Nairobi-based team, reporting directly to the After Sales Manager.
In this position you will
Develops effective professional relationships among colleagues by fostering transparent and consistent communication.
Collaborate with Service Technicians to accurately assess and fulfill parts requirements.
Builds and nurtures productive working relationships with both vendors and internal staff members.
When special order parts become available, the incumbent will promptly notify customers to inform them of the arrival.
The role ensures the Technician receives required parts promptly, minimizing delays; where appropriate, parts are pre-selected in advance, such as for customer-arranged recall services or scheduled maintenance appointments.
Employ innovative retail strategies to merchandise and showcase parts and accessories effectively.
Collaborates with the Service Department, Sales Department, Body Shop, and other relevant teams to ensure timely fulfillment of parts requests.
Discovers and facilitates enhancements to methods and processes within the Parts Department to drive operational excellence.
Leverage parts resources, including catalogues, to gather data on parts and accessories availability and inventory levels.
Ensures meticulous management of parts inventory to enhance operational efficiency and prevent any potential delays in customer service.
Leverages available inventory allowances to ensure minimal idle or obsolete stock levels.
Responsible for organizing and managing a meticulous filing system to ensure all documentation related to repair orders, special orders, and back orders is properly maintained and easily accessible.
We manage incoming customer inquiries regarding parts, ensuring prompt responses and following up to facilitate sales.
Special order placement and subsequent follow-up for sales are central responsibilities of this role, ensuring timely processing and customer satisfaction throughout the transaction lifecycle.
Skilled in identifying opportunities to recommend and sell additional parts to customers during service interactions.
Actively engaging in promotional initiatives developed by the company.
About You
To excel in this position, candidates must possess the following qualifications and competencies:
Holders of a bachelor’s degree in a business-related discipline are required.
With a proven track record in parts sales spanning a minimum of two years, you bring demonstrated expertise and a history of achieving notable sales outcomes.
Customer service training will be viewed favorably during the evaluation process.
Demonstrates a steadfast commitment to understanding and meeting customer needs, ensuring satisfaction and fostering long-term relationships through attentive service and proactive problem-solving.
Possession of a valid driver’s license is a prerequisite for this position.
A critical requirement for this position is a high degree of precision and meticulous attention to detail.
The candidate must demonstrate strong time management skills, consistently meeting established deadlines while maintaining high-quality output. They should be capable of working independently with minimal supervision, as well as collaborating effectively within cross-functional teams to achieve shared objectives.
We offer you
At Inch cape, we are pioneering the future of mobility, and we welcome you to contribute to this vision alongside us. You will become part of a supportive culture that prioritizes wellbeing, professional growth, and diversity. By engaging in meaningful work, participating in continuous learning opportunities, and benefiting from both global and local recognition, we foster an environment where individuals can thrive and achieve their professional goals.
Benefit from a robust compensation and benefits package that includes:
We offer a highly competitive salary package, alongside a comprehensive benefits program designed to support your professional and personal well-being. The compensation structure is tailored to reflect your experience, skills, and contributions to the organization, ensuring alignment with industry standards and market benchmarks. Additionally, we provide opportunities for performance-based bonuses, ensuring your dedication is recognized and rewarded accordingly.
The Group Life & Medical plan encompasses comprehensive coverage options designed to support employees and their families in times of need. This plan includes life insurance benefits and medical coverage, ensuring financial protection and access to essential healthcare services. Eligibility typically requires active employment status, with specific enrollment periods and dependent coverage options available. Employees are responsible for adhering to plan guidelines, submitting necessary documentation, and adhering to any applicable waiting periods. The plan may also offer additional wellness programs, preventive care incentives, and resources for mental health support. Employers often provide this benefit as part of a broader compensation package to enhance employee well-being and retention.
Responsible for overseeing and managing pension and provident fund plans, ensuring compliance with regulatory standards and optimizing investment strategies to secure long-term financial stability for participants. Duties include administering plan benefits, processing claims, conducting financial assessments, and providing guidance to stakeholders on retirement planning options. Requires expertise in pension fund regulations, strong analytical skills, and proficiency in financial software. Must maintain accurate records, prepare reports, and collaborate with actuaries, auditors, and investment teams to align plans with organizational and participant objectives.
A compensation package featuring variable pay components will be provided.
You will thrive in a fast-paced, team-oriented workplace that fosters innovation and collaboration.
Professional development and ongoing education opportunities are continuously available.
Qualifications
BA/BSc/HND
Experience Required
2 years
