Oversee and execute a comprehensive range of duties and responsibilities central to the role’s core functions, ensuring alignment with organizational objectives and operational standards. Duties involve managing key tasks with precision, collaborating across departments to foster cohesive workflows, and maintaining rigorous adherence to established protocols. Responsibilities include analyzing performance metrics to drive continuous improvement, identifying opportunities for innovation, and ensuring compliance with regulatory requirements. Additionally, the role demands proactive problem-solving, effective communication of priorities, and meticulous documentation to support decision-making processes.
Promptly and courteously welcome walk-in customers at the branch office, efficiently guiding them to the appropriate departments as needed.
Perform on-site visits to potential and current customers to showcase company offerings and drive sales engagement.
Uncover fresh business prospects by engaging in strategic prospecting, cultivating professional networks, and analyzing market intelligence to identify emerging trends and opportunities.
Maintain the company’s reputation by ensuring professionalism and presenting products appropriately at the branch location.
We ensure all customer inquiries received at the branch office are promptly addressed and effectively followed up on to facilitate successful sales conversions.
Perform post-sale follow-up activities to verify customer satisfaction and gather valuable feedback.
Market company products by proactively reaching out to potential clients via cold calling, identifying prospects, negotiating terms, and successfully finalizing sales agreements.
Rearrange and sustain visually appealing product presentations throughout the branch office, maintaining impeccable cleanliness, systematic arrangement, and optimal visibility.
Oversee the daily management and coordination of branch office operations.
Oversee branch inventory by handling receipt, distribution, and monitoring of stock levels, while ensuring accurate and timely updates to inventory records.
Track inventory levels and ensure timely restocking to prevent shortages.
Process incoming machines and equipment returned for repair on behalf of the company, then generate and issue job cards to customers accordingly.
Deliver machinery and equipment to technical staff and monitor the status of repairs as they progress.
Customers will be informed promptly upon the readiness of machinery or equipment for collection.
Before any equipment or machinery is released, verify that all associated service and maintenance fees have been settled in full.
Responsibilities include handling cashier operations, with a focus on maintaining precise transaction records and accurate invoicing.
Craft official communications and necessary administrative paperwork as needed.
Execute any additional tasks or responsibilities as directed by management on an ongoing basis.
This position will be evaluated based on specific Key Performance Indicators (KPIs) designed to measure success and efficiency in the role. These metrics will assess core responsibilities, including productivity levels, quality of output, and adherence to deadlines. Additionally, the evaluation will consider contributions to team objectives, adherence to company policies, and the ability to meet or exceed performance targets. Regular assessments will ensure alignment with organizational goals and continuous improvement in role-specific competencies.
Consistently surpassing established sales quotas represents the primary objective, with a strong emphasis placed on meticulous planning, strategic execution, and continuous performance evaluation to ensure optimal revenue growth. This role demands a proactive approach to identifying market opportunities, fostering client relationships, and leveraging data-driven insights to maximize conversion rates. Key responsibilities include developing and implementing targeted sales strategies, monitoring progress against benchmarks, and providing actionable feedback to refine approaches. Additionally, the position requires collaboration with cross-functional teams to align efforts with broader organizational goals, maintaining a keen focus on customer satisfaction and retention throughout the sales cycle.
Achieving a significant increase in the percentage of customer inquiries that result in successfully closed sales is a key performance indicator for this role. The successful candidate will be responsible for developing and executing strategies to optimize the conversion process, ensuring a seamless journey from initial enquiry to final purchase. This includes analyzing sales data, identifying bottlenecks, and implementing targeted improvements to enhance overall conversion rates. Strong analytical skills and a results-driven mindset are essential to drive measurable outcomes in this area.
Ensuring high levels of customer satisfaction and maintaining superior service quality remain our top priorities. By consistently meeting and exceeding client expectations, we foster long-term relationships while upholding our commitment to excellence. This requires a dedicated approach to service delivery, where attention to detail and responsiveness play key roles in achieving outstanding results.
Ensuring meticulous accuracy and unwavering accountability in branch stock management stands as a critical priority. This role demands a steadfast commitment to maintaining precise inventory records while upholding rigorous standards of responsibility for all stock-related transactions.
Maintaining precise cashiering operations and ensuring timely daily reconciliations are essential duties of this role. The position requires strict adherence to financial accuracy standards and prompt completion of balance verification tasks.
The branch office operations must be executed with optimal efficiency and effectiveness to ensure seamless functionality and productivity.
Demonstrates a thorough understanding of the company’s product offerings and actively advocates for them.
Seeking a candidate with a Bachelor’s degree in Business Administration, Finance, Economics, or a related field, coupled with a minimum of three years of experience in financial analysis, budgeting, or a comparable role. Proficiency in financial software, including Excel and ERP systems, is essential, along with strong analytical and problem-solving abilities. The ideal applicant will demonstrate excellent communication and organizational skills, with the capacity to work both independently and collaboratively in a fast-paced environment.
A minimum of a diploma or degree in Business Administration, Sales & Marketing, Customer Service, or a closely related discipline is required.
Requires a minimum of two to four years of professional experience in roles such as sales, administration, customer service, or branch operations.
Proficiency in ICT equipment or technical products will be considered an additional asset.
go to method of application
Submit your resume under the subject line: “Sales & Admin Assistant – Preferred Branch: (Visit or Elmore)” to recruitment@topscore.co.ke. The application deadline is June 26, 2026, and only shortlisted candidates will receive a response.
Qualifications
BA/BSc/HND , Diploma
Experience Required
2 - 4 years
