Job Objective: This position is designed to fulfill a strategic role within the organization, focusing on delivering specific outcomes aligned with key business objectives. The primary responsibilities involve executing core functions that contribute to operational efficiency and growth, while ensuring adherence to established policies and procedures. The ideal candidate will possess a proven track record in the relevant field, demonstrating expertise in problem-solving, project management, and collaborative teamwork. Additionally, the role requires a strong commitment to maintaining high standards of quality, innovation, and professional integrity in all assigned tasks.
The Senior Manager of Forensic Investigations is tasked with providing strategic leadership, oversight, and coordination for all forensic investigations conducted within the Bank. This position holds primary responsibility for assigning cases to team members, enforcing adherence to established investigative protocols, and guiding investigative efforts to ensure prompt, comprehensive, and professional results. Additionally, the role encompasses administrative and managerial duties, including planning, directing, coordinating, and monitoring investigations, while fostering effective day-to-day performance management across the team. The position further contributes to the development and implementation of fraud awareness and investigative training initiatives for Bank employees, aimed at enhancing the Bank’s control framework and cultivating a culture of fraud awareness. Moreover, the role oversees the planning and execution of investigative and fraud management strategies in alignment with the Bank’s policies, regulatory obligations, and overarching strategic goals.
Oversee and execute a diverse range of critical duties, including strategic planning, team leadership, and operational oversight, to ensure organizational objectives are met with precision. Develop and implement policies, procedures, and best practices to enhance efficiency, compliance, and performance across all departments. Collaborate with senior management to align business goals with actionable plans, fostering a culture of accountability and continuous improvement. Monitor key performance indicators to assess progress, identify areas for enhancement, and drive data-informed decision-making. Serve as the primary liaison between executive leadership and operational teams, ensuring seamless communication and alignment of priorities. Additionally, lead cross-functional initiatives to optimize resource allocation and maximize productivity while maintaining high standards of quality and innovation.
Deliver strategic direction and ensure meticulous oversight of investigations concerning payment systems fraud, electronic banking fraud, card fraud, SWIFT transactions, mobile banking fraud, fraud across other digital channels, ATM fraud, check fraud, and unauthorized fund transfers.
Oversee and manage inquiries into questionable payment transactions, unauthorized system access, phishing attempts, social engineering tactics, and discrepancies in payment processing operations.
Examine transaction logs, system audit trails, settlement records, switch reports, card management data, and digital evidence to assess the scope and characteristics of fraudulent activities.
Coordinate investigations that involve both local and international payment systems, correspondent banks, regulatory bodies, telecommunications providers, and law enforcement agencies.
Promptly elevate and address payment-related fraud incidents to mitigate potential financial losses and safeguard the Bank’s reputation.
Conduct thorough assessments to uncover vulnerabilities in payment systems, channels, and operational processes, then propose and implement targeted fraud prevention and control improvements to mitigate risks effectively.
Responsible for managing the preservation and examination of digital evidence to facilitate investigations, disciplinary measures, and legal proceedings.
Investigation reports, fraud trend analyses, management updates, and regulatory reports focused on payment fraud incidents will be prepared by the incumbent.
Implement fraud monitoring tools, transaction surveillance measures, and payment security initiatives to enhance overall system integrity and security protocols.
Deliver fraud awareness and investigative training sessions for personnel engaged in payments operations, digital banking, and electronic channels.
Requires a bachelor’s degree in a relevant field or equivalent professional experience, along with a minimum of five years of hands-on experience in a similar role. Familiarity with industry-specific software and tools is essential, as is the ability to analyze complex data sets and generate actionable insights. Strong communication skills, both written and verbal, are necessary to collaborate effectively with cross-functional teams and stakeholders. Problem-solving abilities and a proactive approach to identifying opportunities for improvement are highly valued. Candidates must demonstrate a commitment to continuous learning and professional development to stay current with evolving industry trends.
A bachelor’s degree in Criminology, Commerce, Banking and Finance, Law, Accounting, or a closely related discipline is required.
Professional certifications such as Certified Fraud Examiner (CFE), Certified Public Accountant (CPA), or ADAMS—or their equivalents—are required for this role.
Demonstrates a thorough grasp of forensic investigation methodologies and applicable regulatory requirements.
A proven track record in forensic investigations, fraud risk management, banking operations, or law enforcement is required.
Seasoned in overseeing intricate investigations and leading cross-functional teams within a financial institution setting.
Qualifications
BA/BSc/HND , Professional Certificate
