At NTT DATA, your workday will be dynamic and impactful, offering opportunities to engage with cutting-edge projects across various industries. You’ll collaborate with a diverse team of experts, leveraging innovative technologies to deliver transformative solutions for clients worldwide. Responsibilities will include analyzing complex challenges, designing tailored strategies, and implementing robust systems to drive efficiency and growth. The role demands proficiency in relevant tools and methodologies, along with strong problem-solving skills and adaptability to evolving business needs. Additionally, you’ll contribute to cross-functional initiatives, fostering collaboration and driving continuous improvement in a fast-paced, forward-thinking environment.
The Managed Services Client Delivery Specialist serves as a seasoned subject authority, tasked with the comprehensive oversight of managed services contract execution from initiation to completion.
This position enhances business operations and upholds the company’s reputation by overseeing contract management for local, small, and low-to-moderate complexity agreements. In close collaboration with cross-functional teams, the role ensures client expectations are consistently met and surpassed while guaranteeing service delivery and maintaining contract profitability for assigned accounts. These clients present multifaceted service requirements, often involving intricate processes, multiple sites, and diverse service offerings.
The Managed Services Client Delivery Specialist is responsible for maintaining proactive client communications, overseeing projects, providing technical guidance, and resolving issues efficiently.
Oversee a range of operational duties integral to the role, including but not limited to managing daily workflows, ensuring adherence to company policies, and facilitating seamless communication between departments. Serve as a pivotal point of contact for internal teams and external stakeholders, addressing inquiries with promptness and professionalism to foster strong working relationships. Monitor performance metrics and implement corrective measures as needed to uphold high standards of efficiency and productivity. Collaborate closely with leadership to align operational strategies with broader organizational goals, driving continuous improvement and sustainable growth. Ensure compliance with industry regulations and internal protocols to mitigate risks and maintain operational integrity.
Ensure client satisfaction by consistently delivering services in accordance with contractual obligations, service definitions, and SLAs, thereby fostering trust and reinforcing operational excellence.
Act as the Client’s operational centerpiece, addressing inquiries, escalations, and feedback promptly and professionally to sustain robust and responsive partnerships.
Translate business requirements into actionable service delivery strategies, collaborating with business and client stakeholders to uncover opportunities and customize solutions that align with client objectives. This approach guarantees that our services stay pertinent, high-impact, and focused on delivering measurable outcomes for the client.
Coordinate cross-functional initiatives by collaborating with commercial, finance, and administration, go-to-market, technical, and support teams to address incidents, ensure system stability, and maintain high service quality across all touchpoints.
Oversee Contractual Integrity and Compliance by actively monitoring performance, mitigating risks, and partnering with legal departments to enforce governance standards and safeguard business and client interests.
Drive account expansion by uncovering upsell and cross-sell prospects, executing renewal strategies, and fostering enduring client relationships to ensure sustained retention.
Proactively collaborate with Service Implementation and Delivery Teams to ensure timely delivery of services, aligning with service onboarding, transition, modifications, and decommissioning requirements.
Provide strategic insights while ensuring precise documentation, evaluating service performance, tracking client satisfaction, and identifying operational risks. Compile and present these findings through comprehensive reports to internal stakeholders, facilitating informed decision-making and driving ongoing enhancements.
Seeking a candidate with a comprehensive understanding of relevant industry principles and strong personal qualities essential for the role. Desired attributes include analytical thinking, adaptability, and exceptional communication skills, along with a commitment to continuous learning and teamwork.
Demonstrates a commitment to exceptional service delivery with a proven capacity to effectively coordinate and oversee the end-to-end execution of services.
Analytical expertise honed through experience, combined with a proactive approach and an innate drive to achieve.
Proven expertise in managed services encompasses infrastructure management, cloud solutions, cybersecurity, and technical support.
Accomplished expertise in overseeing and directing projects from inception to completion.
Proven ability to communicate effectively, negotiate skillfully, and resolve complex issues with innovative solutions.
Demonstrates a strong commitment to client-centric practices, with a track record of successfully cultivating and sustaining client relationships while consistently delivering high levels of satisfaction.
Accomplished in both business and financial management, with expertise in budgeting, forecasting, and billing processes.
Experienced with ITIL or comparable IT service management methodologies.
Demonstrates the capacity to perform effectively under tight deadlines while maintaining meticulous organization and precision in all tasks. Exhibits a keen eye for detail, ensuring accuracy and consistency in deliverables.
Proven capability to collaborate effectively with diverse, cross-functional teams to achieve shared objectives.
Adaptability and a strong commitment to customer-centric values are essential.
Demonstrates a solid comprehension of client contract engagements, including familiarity with terms, obligations, and procedural requirements.
Academic Qualifications and Certifications:
Applicants must possess relevant academic credentials and professional certifications pertinent to the role. A minimum of a bachelor’s degree in a related field is essential, while advanced degrees or specialized certifications may be advantageous. Candidates should demonstrate compliance with industry-specific licensing requirements and any additional qualifications outlined by the employer.
A bachelor’s degree, or an equivalent qualification, in Information Technology, Business, or a related discipline is required.
Preferred candidates hold an ITIL or ITSM certification, among other qualifications.
Preferred candidates will hold a relevant project management certification, such as the PMP.
Proficiency in recognized business analysis and reporting certifications and competencies is required.
Required experience includes a minimum of five years in a relevant field, such as project management, engineering, or software development. Candidates must possess a bachelor’s degree in a related discipline or an equivalent combination of education and professional experience. Additionally, familiarity with industry-standard tools, methodologies, and compliance regulations is essential. Prior leadership or supervisory roles, along with a track record of delivering measurable results, are highly preferred.
Proven expertise in delivering managed and/or support services within a structured operational environment is required.
Proven expertise in delivering managed services and overseeing client relationships is required.
With a proven track record in delivering managed services to clients, consistently meeting service level agreements (SLAs) and maintaining high-quality standards, you bring seasoned expertise to this role.
Proven expertise is required in aligning service delivery with contractual obligations and regulatory compliance standards.
Proven expertise in overseeing and evaluating contract performance is required.
Proven expertise in overseeing and delivering service-oriented projects for clients is essential.
With a proven track record, you will consistently evaluate and gauge client satisfaction using established feedback systems.
Established expertise in implementing proactive strategies to resolve client issues and enhance service delivery standards is essential.
Qualifications
BA/BSc/HND , Professional Certificate
