To deliver pre-sales technical support to clients, sales, bid, and commercial teams, you will analyze client requirements and develop end-to-end technical and commercial solutions tailored for optimization. Additionally, you will validate technical feasibility, capacity constraints, and inventory availability to ensure alignment with service level agreements, project timelines, and budgetary constraints.
Reporting to the Capacity Planning Manager will be the responsibility of this position.
Oversee a comprehensive range of duties and responsibilities essential to the role, ensuring alignment with organizational objectives and operational standards. Execute core functions with precision, addressing key priorities and maintaining high levels of efficiency and accountability in all assigned tasks. Provide leadership and guidance to support team objectives, fostering collaboration and driving performance to meet established goals. Ensure adherence to policies, procedures, and best practices while upholding quality standards and promoting continuous improvement across all responsibilities.
Deliver specialized technical assistance in advance of sales engagements, facilitating smooth progression through sales and provisioning workflows.
Develop and implement technical solutions, encompassing the creation of both internal and client-facing technical documentation.
Analyze any potential concerns, issues, or contractual challenges related to proposed solutions and implement effective measures to address and mitigate them accordingly.
Craft detailed technical product descriptions, design comprehensive architectures, and prepare thorough functionality documentation.
Establish and enforce robust standards and methodologies to guide the planning and design of solutions, ensuring alignment with organizational objectives and operational requirements. Implement structured processes to facilitate consistency, efficiency, and scalability in solution development. Operationalize these frameworks to drive sustainable implementation and continuous improvement across all stages of the solution lifecycle.
Collaborate in the creation and enhancement of innovative products, contributing to the development of new offerings from inception through launch.
Collaborate closely with cross-functional teams to develop tailored solutions, emphasizing technical proficiency, efficient execution, delivery assurance, and accurate billing.
Enhance the efficiency of solution development processes to deliver higher-quality outputs in a shorter timeframe. Streamline workflows, identify bottlenecks, and implement best practices to optimize productivity and reduce unnecessary delays. Focus on refining methodologies to ensure seamless collaboration and continuous improvement across teams.
Prepare ad hoc reports as required to support organizational needs.
Assist in the creation of detailed technical drawings and accompanying documentation.
Assist in auditing and maintaining accurate database records and information to ensure data integrity and compliance with organizational standards.
Consistently maintain and uphold data integrity within OSS/BSS systems through diligent system usage and validation practices.
Bachelor’s degree in a relevant field or equivalent professional experience is required. A minimum of three years of experience in a related role is necessary. Proficiency in industry-specific software and tools is essential. Strong analytical and problem-solving skills are a must. Excellent communication and teamwork abilities are required to collaborate effectively. Knowledge of project management principles is beneficial. Familiarity with regulatory standards and compliance is preferred. Ability to manage multiple tasks and meet deadlines is critical. Commitment to continuous learning and professional development is expected.
A bachelor’s degree or its equivalent in a relevant discipline is required.
Seeking an experienced candidate with a minimum of three years in a relevant field, demonstrating proficiency in key technical skills. The ideal applicant will possess strong analytical abilities and exceptional problem-solving expertise. Familiarity with industry-specific tools and software is essential. The role requires excellent communication skills and the capacity to collaborate effectively within a team environment. Prior to project management experience is a valued asset.
A minimum of eight years of technical expertise within the telecommunications sector is required, with at least five years dedicated to a solutions architect position or an equivalent capacity.
Professional with extensive expertise in service delivery, sales support, network infrastructure, and operations support, or related domains.
Intermediate expertise in Transmission systems, including DWDM, OTN, and SDH, as well as IP networking encompassing Peering, IP Transit, and Layer 2/3 services, alongside proficiency in Fiber, Colocation, and Subsea networks, is required.
Proven proficiency in Geographic Information Systems (GIS) software and technologies, along with extensive hands-on experience in their application, is essential for this role. Candidates must demonstrate a deep understanding of GIS principles, tools, and methodologies to effectively analyze spatial data and support decision-making processes.
Professional Rewriting:
A background in the product and technology development lifecycle is essential, encompassing technical product development, fulfillment protocols, quality assurance measures, and billing procedures.
Proficient in evaluating solution alternatives to comprehensively assess all potential impacts and associated costs of the proposed solution.
Proven ability to communicate clearly and effectively, both in writing and verbally, as demonstrated through prior professional experience and notable achievements
Skilled professional with advanced proficiency in Microsoft Visio, Microsoft Word, Microsoft Excel, and Microsoft PowerPoint.
Exceptional verbal and written communication skills, with a proven ability to distill complex concepts, convey critical project insights, and deliver clear, concise presentations tailored to diverse organizational audiences.
Capable of effectively managing diverse priorities, providing clear direction, and resolving challenges within a dynamic, high-pressure setting.
Available to accommodate flexible hours outside the standard workday schedule to better serve client needs.
Seeking candidates with a proven track record in the specified domain, demonstrating expertise through hands-on experience and advanced technical competencies. Ideal applicants will possess a minimum of [X] years in a related field, coupled with proficiency in [specific tools, methodologies, or technologies]. Strong analytical abilities, problem-solving skills, and a commitment to continuous learning are essential. The role requires meticulous attention to detail, the capacity to work collaboratively in dynamic environments, and the ability to meet stringent deadlines while maintaining high-quality outputs. Familiarity with [industry standards, frameworks, or regulations] is highly advantageous, as is experience in [relevant processes or systems].
Seasoned professionals with expertise in network engineering, specifically in the design and strategic planning of Transmission or IP networks, are encouraged to apply.
Accomplished history in formulating and engineering intricate solutions.
Proficiency in analyzing the competitive environment surrounding product and service portfolios within connectivity solutions is required.
Attributes
Client-focused professionals who excel in cultivating and sustaining strong relationships with stakeholders will thrive in this role.
Integrity, coupled with unwavering honesty and a steadfast commitment to ethical principles, is paramount.
Boundless enthusiasm, unwavering dedication, and remarkable adaptability define an ideal candidate for this dynamic role.
We strive for superior performance, meticulous accuracy, and careful attention to every task.
Collaboration serves as a fundamental driver of success, enabling us to accomplish objectives through collective effort and strategic partnerships.
Possesses robust analytical capabilities and demonstrates proficiency in gathering and evaluating information from diverse datasets.
Skilled communicator in English with a demonstrated ability to engage effectively with individuals, fostering strong interpersonal relationships.
Proficient in performing comprehensive network diagnostics to identify and resolve technical issues efficiently.
Qualifications
BA/BSc/HND
Experience Required
8 years
