Do you aspire to cultivate world-class expertise, advance your career, and excel within a collaborative and encouraging team environment? Consider joining Inch cape Africa, a vital component of Inch cape’s expansive global network. In this role, you will make a significant contribution to the growth of a multinational business that is reshaping the industry, collaborating with top-tier automotive brands, and ensuring exceptional experiences for our valued customers.
Our Kenya-based business is actively seeking a Parts Field Sales Advisor to strengthen our team in Nairobi, where this role will report directly to the After Sales Manager.
In this position you will
Develops strong, collaborative working relationships with colleagues by fostering clear and effective communication channels.
Collaborate with Service Technicians to accurately assess and fulfill parts requirements.
Cultivates constructive partnerships with both vendors and team members to foster a collaborative and productive work environment.
When special order parts become available, the incumbent notifies customers promptly to facilitate their purchases.
Delivers required components to the Technician promptly, employing parts pre-picking strategies where viable—such as for customer arrivals involving recall parts or pre-scheduled service intervals—to minimize any delay.
Employ retail strategies to showcase and sell parts and accessories effectively.
Works collaboratively with the Service Department, Sales Department, Body Shop, and other relevant teams to ensure timely fulfillment of parts requests.
Evaluates and champions initiatives aimed at enhancing methods and processes within the Parts Department to drive operational improvements.
Leverage parts resources, including catalogues, to gather comprehensive information regarding parts and accessories inventory.
Ensures meticulous oversight of parts inventory to enhance operational efficiency and prevent any interruptions in customer service.
Leverages available inventory allowances to minimize the presence of idle and obsolete stock, ensuring optimal resource utilization.
Maintains an organized filing system for all documentation related to repair orders, special orders, and back orders.
We handle incoming customer inquiries regarding parts, address their questions, and ensure timely follow-ups to facilitate sales.
Special orders are processed and diligently tracked to ensure timely fulfillment and sales completion.
Skilled in identifying opportunities to recommend and sell additional parts to customers during service interactions.
Engage proactively in any promotional initiatives organized by the company to enhance brand visibility and drive engagement.
About You
For this position, candidates must demonstrate the requisite qualifications and competencies to excel, including:
A bachelor’s degree in a business-related discipline is required.
With at least two years of hands-on experience in parts sales, you have established a proven track record of success in this field.
Customer service training would be considered a valuable asset.
Demonstrates a steadfast commitment to customer satisfaction, prioritizing their needs and expectations in all interactions. Requires an unwavering dedication to understanding and addressing customer concerns promptly and effectively.
Holds a current, unrestricted driving license in good standing.
A meticulous approach and unwavering commitment to precision are critical requirements for this role.
Demonstrated capacity to deliver within set timelines while functioning independently or collaboratively within a team environment.
We offer you
At Inch cape, we are driving the evolution of mobility, and we welcome you to play a key role in this transformation. You will become part of a collaborative environment that prioritizes employee wellbeing, professional growth, and an inclusive workplace culture. By contributing to meaningful initiatives, engaging in continuous learning, and benefiting from both global recognition and local incentives, we foster an environment where individuals can thrive and achieve their professional goals.
We offer a full suite of compensation and benefits, including:
Competitive compensation is offered alongside a comprehensive benefits package, including health insurance, retirement savings plans, and paid time off.
We oversee the administration and strategic development of comprehensive Group Life and Medical insurance plans, ensuring alignment with organizational goals and employee needs. This role involves collaborating with stakeholders to design, implement, and maintain competitive benefits packages that enhance workforce satisfaction and retention. Additionally, the position requires evaluating plan performance, negotiating with providers, and ensuring compliance with regulatory standards to optimize coverage and cost efficiency.
We are seeking a knowledgeable professional to oversee pension and provident fund plans, ensuring compliance with regulatory standards and optimizing financial performance. The ideal candidate will possess extensive experience in retirement plan administration, including fund management, investment strategies, and compliance with local and international pension regulations. Responsibilities include managing plan assets, conducting financial assessments, preparing detailed reports, and collaborating with stakeholders to enhance plan sustainability and employee benefits. Proficiency in financial modeling, risk assessment, and strong analytical skills are essential, along with excellent communication abilities to liaise with trustees, sponsors, and regulatory bodies.
A compensation package that includes performance-based incentives is provided. Eligibility for this package is contingent upon meeting predefined performance targets. The structure of the variable pay is designed to reward exceptional contributions and align individual goals with organizational success. To qualify, employees must consistently demonstrate high performance and meet or exceed established benchmarks. The package may comprise bonuses, commissions, profit-sharing, or other incentive mechanisms tailored to the role and industry standards.
In this role, you will thrive within a fast-paced and cooperative work setting that fosters innovation and teamwork.
Opportunities for ongoing growth and professional development are integral to this role, fostering an environment where continuous skill enhancement is encouraged and supported.
Qualifications
BA/BSc/HND
Experience Required
2 years
