Oversee the primary duties assigned to this position, ensuring all tasks are executed with precision and alignment to organizational goals. Develop and implement strategies to enhance operational efficiency while maintaining high standards of quality and compliance. Collaborate with cross-functional teams to facilitate seamless communication and foster a productive work environment. Monitor performance metrics and provide data-driven insights to support continuous improvement initiatives. Act as a liaison between departments to streamline workflows and resolve interdepartmental challenges. Ensure adherence to company policies, industry regulations, and best practices throughout all processes. Support team members by offering guidance, mentorship, and resources to promote professional growth and accountability.
Business Process Analysis, Design, and Optimization entails the systematic evaluation and enhancement of operational workflows to drive efficiency, reduce costs, and improve overall performance. This role involves identifying inefficiencies, mapping current processes, and developing innovative solutions to streamline operations. Responsibilities include conducting detailed process assessments, collaborating with stakeholders to gather requirements, and implementing best practices to achieve measurable improvements. Candidates should possess strong analytical skills, proficiency in process modeling tools, and experience in change management. A deep understanding of business operations and a commitment to continuous improvement are essential for success in this position.
Lead the strategic identification, documentation, and analysis of end-to-end business processes within Finance, Operations, HR, Procurement, and Program Delivery functions, and spearhead their redesign to enhance efficiency and effectiveness.
Develop both current-state (“As-Is”) and future-state (“To-Be”) process maps in adherence to BPMN 2.0 standards and industry-leading process management methodologies.
Analyze processes to uncover inefficiencies, bottlenecks, control gaps, and enhancement opportunities, thereby advancing operational excellence, scalability, and standardization.
Support efforts to reengineer and automate business processes in order to enhance operational efficiency and effectiveness.
We are seeking a seasoned professional to oversee ERP transformation initiatives and manage business requirements with precision. Your role will involve leading the strategic alignment of ERP systems with organizational objectives, ensuring seamless integration and operational efficiency. You will be responsible for gathering, documenting, and prioritizing business requirements, as well as collaborating with stakeholders to drive informed decision-making. Additionally, you will oversee the implementation process, monitor progress, and mitigate risks to deliver a successful transformation aligned with business goals.
Collaborate effectively with business stakeholders, project teams, and ERP implementation partners to convert operational needs into clear, actionable functional business requirements.
Align business processes with ERP functionalities and organizational goals to drive efficiency and strategic alignment.
Assist in the facilitation of ERP design workshops, conduct process validation exercises, oversee User Acceptance Testing (UAT) initiatives, and participate in implementation activities.
Spearhead the alignment and unification of processes to facilitate seamless ERP implementation throughout the enterprise.
Stakeholder engagement, change management, and adoption are pivotal responsibilities in this role, requiring the ability to align and collaborate with key parties to drive successful transitions and ensure widespread acceptance of new initiatives. The ideal candidate will possess strong interpersonal skills to foster trust and collaboration among diverse groups, coupled with the capacity to develop and implement effective change strategies that minimize resistance and maximize adoption rates. Proficiency in assessing organizational readiness, communicating change impacts, and measuring success through adoption metrics is essential. Additionally, the role demands expertise in managing stakeholder expectations, mitigating risks, and facilitating a smooth integration of changes within the organization.
Conduct workshops, interviews, and collaborative working sessions to collect requirements and implement enhancements to existing processes.
Foster cross-departmental connections to enhance teamwork, ensure strategic alignment, and secure stakeholder endorsement.
Facilitate comprehensive change management initiatives, including strategic communication, tailored training programs, and adoption strategies, to ensure the successful implementation of process and system transformations.
Observe the implementation of new procedures and propose corrective measures to sustain long-term improvements.
Process Governance, Risk, and Compliance professionals oversee the design, implementation, and maintenance of robust frameworks to ensure organizational adherence to regulatory standards, internal policies, and industry best practices. They identify potential risks, assess their impact, and develop mitigation strategies to safeguard operations and data integrity. Additionally, they monitor compliance with applicable laws, regulations, and contractual obligations, while providing guidance to stakeholders on governance-related matters. These roles often require expertise in regulatory frameworks, strong analytical skills, and the ability to collaborate across departments to integrate compliance into business processes effectively.
Develop and sustain robust frameworks for process governance, ensuring alignment with established controls, standards, and documentation repositories.
Ensure that all processes align with organizational policies, donor specifications, audit standards, and regulatory obligations.
To identify, evaluate, and mitigate operational and process-related risks effectively, candidates must demonstrate proficiency in risk assessment methodologies and proactive problem-solving approaches. This role requires a keen ability to analyze potential vulnerabilities, implement corrective measures, and ensure compliance with established risk management frameworks.
Partner with Finance, Compliance, and Internal Audit teams to enhance control frameworks and elevate process reliability.
Delivers performance measurement and drives continuous improvement initiatives by systematically analyzing data, identifying trends, and implementing process enhancements to optimize operational efficiency and effectiveness.
Establish and sustain process key performance indicators, performance metrics, and operational benchmarks.
Monitor, evaluate, and document process performance, enhancement initiatives, and business results to ensure continuous operational improvement and strategic alignment.
Create interactive dashboards, generate insightful reports, and provide strategic recommendations to facilitate informed, data-driven decision-making.
Develop and sustain an environment that champions ongoing enhancement by pinpointing avenues for operational excellence and organizational efficiency.
WHO WE ARE LOOKING FOR
Required Qualifications include a Bachelor’s degree in Computer Science, Information Technology, or a related field, along with a minimum of three years of experience in software development, with at least one year in a leadership or mentoring role. Proficiency in programming languages such as Python, Java, or C++ is essential, as is experience with cloud platforms like AWS or Azure. Strong problem-solving skills, excellent communication abilities, and the capacity to collaborate effectively in a team environment are also necessary. Familiarity with Agile methodologies and version control systems, particularly Git, is preferred.
A Bachelor’s degree in Business Administration, Information Systems, Operations Management, Industrial Engineering, or a closely related discipline is required.
Requires a minimum of five to seven years of hands-on experience in business process analysis, process improvement initiatives, ERP implementation support, or operational transformation efforts.
Proficiency in modeling and documenting business processes through BPMN 2.0 methodologies, with a demonstrated track record of application, is required.
Proficiency in collaborating across diverse operational or systems implementation initiatives is required.
Proficient in analytical reasoning, meticulous documentation, and effective problem-solving are essential competencies for this position.
Proven expertise in operational excellence and process governance frameworks is required.
Preferred Qualifications include a bachelor’s degree or higher in Computer Science, Information Technology, or a related field, complemented by at least three years of hands-on experience in software development, systems engineering, or cybersecurity. Proficiency in programming languages such as Python, Java, or C++ is necessary, along with familiarity with cloud platforms like AWS or Azure. Strong analytical and problem-solving abilities are essential, alongside excellent communication skills for collaborating with cross-functional teams. Certifications in relevant areas—such as CISSP, AWS Certified Solutions Architect, or Compton Security+—are advantageous, as well as prior experience in a leadership or mentorship role.
Professionals with a background in nongovernmental organizations, social enterprises, consulting firms, or multinational corporations are strongly encouraged to apply.
Proficient in utilizing ERP systems, including but not limited to Odor, Microsoft Dynamics 365, Oracle NetSuite, SAP, or comparable solutions.
Certifications such as BPM, Lean Six Sigma Green Belt, ABP MP, CAP, PMI-PBA, or equivalent credentials serve as a valuable asset.
Professionals with experience in workflow automation, systems integration, or digital transformation initiatives will find this role particularly compelling. A background in optimizing processes through technological solutions or leading organizational change via digital tools is highly advantageous. Candidates should possess hands-on involvement in projects that streamline operations, enhance connectivity between systems, or drive innovation through digital methodologies. Familiarity with emerging technologies and methodologies in these domains will be considered a significant asset.
Seasoned in driving process transformation initiatives within Finance, Procurement, HR, or Operations functions.
Seasoned professionals with a proven track record in spearheading business process reengineering, ERP harmonization, and enterprise transformation projects across multinational organizations are sought.
Demonstrated proficiency in essential skills and capabilities is required for this role. Candidates should exhibit strong analytical thinking, effective problem-solving abilities, and strong interpersonal communication skills. A commitment to continuous learning and adaptability to evolving industry trends is essential. Familiarity with relevant software, tools, or methodologies pertinent to the position is beneficial. Leadership potential and the capacity to collaborate efficiently within cross-functional teams are highly valued. Prior experience in similar roles or industries is preferred.
Proven ability to analyze complex information critically and draw insightful conclusions.
Proven ability to effectively engage and collaborate with stakeholders, coupled with strong facilitation expertise, ensuring alignment and productive interactions.
Proficient in both written and oral communication is essential for effective interaction and collaboration.
Attention to meticulous detail and a commitment to maintaining high standards in documentation are essential for this role.
Demonstrated capability to effectively prioritize and execute multiple tasks within a dynamic, high-pressure setting.
Change management and adaptability are essential, requiring a proactive approach to navigate evolving circumstances and drive successful transitions. Candidates should demonstrate resilience and flexibility in addressing shifting priorities while maintaining focus on strategic objectives. The role demands the ability to assess risks, communicate effectively, and implement structured processes to ensure smooth organizational evolution. Strong problem-solving skills and a collaborative mindset are crucial for fostering alignment and minimizing disruption during periods of transformation.
Requires exceptional ability to efficiently organize tasks and manage time effectively.
Proven capability to effectively engage and partner with diverse teams and senior leadership to drive alignment and achieve shared objectives.
Results-driven professional dedicated to ongoing enhancement and operational excellence.
Exhibits unwavering integrity, professionalism, and a strong sense of accountability in all responsibilities and interactions.
We are looking for someone who;
Demonstrates reliability by honoring commitments, cultivates trust through transparent and honest communication, and fosters meaningful connections with team members by prioritizing their well-being.
Embraces Courageous Action – Proactively confronts challenges with confidence and transparency, seizing opportunities for growth; assumes complete responsibility for personal contributions and outcomes.
Gathers pertinent information and solicits input as necessary, then takes decisive, well-reasoned action within their designated scope of authority, demonstrating sound judgment in determining when to escalate concerns or request further guidance.
Delivers streamlined processes and enhanced operational efficiency through strategic initiatives and continuous improvement.
Balances the need for standardization with the practical considerations of business operations.
Competitive benefits include comprehensive health insurance covering medical, dental, and vision, a robust retirement savings plan with company matching contributions, paid time off for vacation, sick leave, and holidays, flexible work arrangements, professional development opportunities, and employee wellness programs designed to support overall well-being.
WHAT YOU’LL GET
As part of a rapidly expanding, purpose-driven social enterprise, this position offers the opportunity to engage in a dynamic and impactful work environment. Through this role, you will gain access to:
A generous salary is provided, in addition to the possibility of a performance-driven bonus.
Our organization prides itself on fostering an exceptional company culture that actively encourages continuous learning and professional development. Employees are provided with numerous avenues to expand their skill sets and advance their careers within a supportive and dynamic environment.
Colleagues from various backgrounds regionally and organizational policies that reflect a strong dedication to equity and inclusion are integral components of our workplace culture.
You should demonstrate the capacity to effect meaningful change within your local community.
Health care coverage is provided for both the individual and their dependents, including spouses and children.
We facilitate staff savings and provident fund programs and secure negotiated bank rates exclusively for long-term employees.
Generous annual leave entitlement, comprehensive parental leave policies, and sabbatical opportunities are provided.
Qualifications
BA/BSc/HND
Experience Required
5 - 7 years
