Job Description
Fairmont the Norfolk presents exceptional service and immersive, locally inspired experiences in iconic locations. As the General Cashier, you will serve as a distinguished ambassador for both the brand and your property, overseeing financial operations across Front Office, Food & Beverage, and other departmental float handlers. Your responsibilities will include managing cash exchanges and ensuring accurate remittances.
Executes a range of essential responsibilities, including overseeing daily operations to ensure seamless workflow, managing team performance through constructive feedback and goal-setting, and coordinating cross-departmental initiatives to drive project completion. Formulates and implements strategic plans to align with organizational objectives, assesses operational efficiency through data analysis, and identifies opportunities for process improvements. Collaborates with senior leadership to develop budgets, allocate resources effectively, and monitor financial performance. Ensures compliance with industry regulations and company policies while fostering a culture of accountability and continuous development.
Collect and verify all remittance envelopes from the drop-safe for Front Office Clerks and Food & Beverage Clerks, ensuring each is accompanied by a designated witness and cross-referenced with the Daily Witness Sheet.
Collaborate with the witness to tally cash, checks, and credit card vouchers, ensuring their accuracy against the computerized remittance reports provided by the Front Office Clerks and Food & Beverage Clerks.
Responsibilities include compiling bank deposits from all checks and cash receipts, ensuring that cash collections remain unaltered and are deposited in full.
Compile credit card sales vouchers from each credit card company, verify their accuracy against computer-generated totals, and prepare the documentation for daily banking deposits.
Daily credit card transaction details must be updated and maintained on a monthly basis by the Credit Card Company.
Responsibilities include procuring the latest foreign exchange rates from banking institutions on a daily basis and ensuring their accurate entry into the PMS system.
To process petty cash requests that have been approved by the Cluster Director of Finance and compile a Summary of Disbursements.
Responsibilities include reconciling and maintaining accurate records of the house bank account while preparing periodic recapitulations to ensure financial alignment.
To compile the General Cashier’s Daily Report, meticulously input all cash collections and additional payments received during the day for subsequent review and finalization by both the Income Auditor and Finance Manager.
To compile cash and foreign exchange control reports as mandated by applicable local regulations.
Cash advances may only be processed upon receiving approval from both the General Manager and the Director of Finance.
When necessary, provide support in conducting unannounced cash verification procedures.
To ensure timely processing, assist in tracking all drafts forwarded to the bank for clearance and coordinate with the Finance Manager to resolve any pending items.
Possesses comprehensive operational expertise and the ability to oversee, refine, and execute all duties and responsibilities within the designated workplace to meet established standards.
Prospective candidates must demonstrate exceptional adaptability and versatility to seamlessly transition between various sub-departments within the Accounting & Finance Department, as well as other assigned departments across the hotel, as directed by the Finance Manager.
To maintain comprehensive knowledge of all services and facilities provided by the hotel.
To ensure Front Office Clerks and Food & Beverage Clerks receive sufficient change, you will prepare and manage the necessary funds, proactively assessing and arranging additional change for extended weekends and holidays to maintain smooth operations.
Front Office Clerks will be eligible to receive reimbursement for any disbursements they have made on behalf of the organization, including instances of funds owed back to the company.
The role involves safeguarding and managing unclaimed wages while ensuring proper custody and support throughout the process.
To support the development of the Hermetists, ensuring they acquire essential competencies—such as detecting counterfeit banknotes, validating checks, and processing credit cards—so they can fulfill their responsibilities with peak efficiency.
To provide support for conducting quarterly, semi-annual, and annual inventory assessments of operational equipment.
Perform additional duties as deemed appropriate and communicated by the Finance Manager, ensuring alignment with departmental objectives and operational needs.
To liaise with the payroll department and our outsourcing partner regarding local pension withholdings, along with any additional levies mandated by the hotel or local authorities, ensuring timely submission for processing.
To ensure precise and prompt verification of the hotel’s payroll in accordance with established guidelines and specifications.
We are responsible for creating and updating comprehensive Hermetists records to accurately calculate contributions to various local funds.
Seeking candidates with a bachelor’s degree in a related field and at least three years of relevant professional experience. Strong analytical and problem-solving skills are essential, along with proficiency in industry-standard software and tools. Excellent communication abilities are required to collaborate effectively with cross-functional teams. Prior experience in project management or leadership roles is highly preferred. Knowledge of regulatory compliance and best practices in the field is necessary. Candidates must demonstrate adaptability and a commitment to continuous learning and professional development.
A bachelor’s degree in Finance, Accounting, or a closely related discipline is required.
Seeking a candidate with at least two years of hands-on experience in a cashier role, ideally within a hotel or hospitality environment.
A strong command of computer systems, encompassing point-of-sale (POS) software and financial management applications, is essential.
Proven proficiency in mathematics and exceptional capability to manage substantial financial amounts with precision are essential.
Attention to detail and organizational abilities are essential, ensuring meticulous handling of tasks and efficient management of workflows.
Proficiency in financial regulations and cash handling protocols is required.
Exceptional aptitude in customer service, prioritizing satisfaction and fostering positive client relationships is essential.
Demonstrated capacity to perform effectively within tight timeframes and high-pressure environments while consistently meeting established deadlines.
Proficient in English communication, both written and verbal, is essential for this role.
Proficiency in the mechanisms and protocols governing foreign currency exchange transactions is required.
Accommodates diverse scheduling needs, including weekends and holidays as needed.
Maintains the highest standards of ethical conduct and reliability when managing financial transactions, ensuring complete transparency and accountability throughout all processes.
Qualifications
BA/BSc/HND
Experience Required
2 years
