Job Profile:
Responsible for overseeing and maintaining relationships with current customer accounts, ensuring their satisfaction and continued engagement with the company. Tasks include monitoring account performance, addressing client inquiries, and identifying opportunities for account expansion or upselling. Requires strong interpersonal skills, a customer-focused mindset, and proficiency in CRM tools to track interactions and manage account details efficiently. Prior experience in account management or a related field is typically required.
Identify and cultivate new business prospects within the designated accounts.
Identify and cultivate high-potential prospects to expand the client base, focusing on accounts that align with the company’s strategic objectives and growth targets. Conduct thorough research to assess market opportunities, competitive landscapes, and customer needs, enabling the development of tailored outreach strategies. Forge strong relationships with key decision-makers to secure meetings, presentations, and eventual sales agreements, ensuring alignment with revenue and market penetration goals. Collaborate closely with internal teams, including marketing and sales, to refine messaging, address objections, and optimize conversion rates. Track and analyze performance metrics to refine approaches, prioritize high-value accounts, and drive sustainable business growth.
Overseeing the entire sales process, from initial prospect identification and engagement through to closing deals and securing timely payment collections.
Responsible for managing sales objectives and providing quarterly performance reports to ensure attainment of sales targets.
The role involves fostering and maintaining strong, mutually beneficial relationships between clients and the organization, ensuring alignment with company objectives and customer needs. This position requires proactive engagement to address inquiries, resolve concerns promptly, and enhance overall satisfaction. By serving as a liaison, the individual will bridge communication gaps, identify opportunities for collaboration, and advocate for both parties to achieve shared goals.
Work collaboratively with various internal departments to consistently meet and exceed customer expectations.
Assist clients in overcoming complex business obstacles by effectively matching our value proposition to their strategic goals.
Requirements
Holds a relevant academic qualification, such as a degree, diploma, or certification in the pertinent field of study; must demonstrate a strong educational background aligned with the position’s demands.
A degree in an information technology or business-related field is required.
With professional experience in the field, candidates should possess a solid background in roles relevant to this position. Prior employment that demonstrates expertise, adaptability, and a proven track record of achieving measurable results is essential. Employers will evaluate applicants based on the depth of their hands-on experience, industry-specific knowledge, and the ability to apply skills effectively in dynamic work environments.
With a proven track record spanning at least five to ten years, candidates should possess extensive hands-on experience in enterprise IT products and services sales, demonstrating a deep understanding of complex solutions and client engagement strategies.
Experienced Account Managers with a proven track record of at least five to ten years in the field are encouraged to apply.
We seek a professional with extensive experience in Enterprise IT products and a proven track record in sales and account management, specifically within the Banking, Financial Services, Insurance (FSI), and Government sectors.
Candidates must demonstrate prior experience within an organization where gross profit sales targets consistently meet or exceed USD 1 million.
A highly qualified individual is sought to fulfill the role, with a proven track record of success in a similar capacity. Candidates must possess strong analytical skills, exceptional communication abilities, and a minimum of five years of relevant experience in a related field. The ideal applicant will demonstrate expertise in project management, leadership, and strategic planning, ensuring seamless project execution and team collaboration. Additionally, proficiency in industry-specific software, along with a bachelor’s degree or higher in a pertinent discipline, is required. The successful candidate will be responsible for overseeing key initiatives, mentoring junior staff, and maintaining strict adherence to organizational policies and deadlines.
Proven track record in selling Enterprise IT products and services, with hands-on experience in the field.
A minimum of five to ten years of dedicated Account Management experience is essential.
Professional experience within East Africa will be considered advantageous.
A strong history of success in sales is essential for this role.
A strong background in account management is essential for this role.
Hold certifications from recognized Original Equipment Manufacturers (OEMs) such as Oracle, Cisco, Check Point, Fortinet, Net App, Dell EMC, and Pure Storage, among others.
The position offers a comprehensive benefits package designed to support both personal and professional well-being. Eligible employees will receive health, dental, and vision insurance coverage, along with a retirement savings plan featuring company contributions. Paid time off includes vacation days, holidays, and sick leave, ensuring ample opportunity for rest and rejuvenation. Additional perks may include flexible work arrangements, wellness programs, and professional development opportunities to foster career growth. The company prioritizes work-life balance and employee satisfaction through these valuable offerings.
Provides comprehensive medical coverage to eligible employees, encompassing a range of health benefits such as routine check-ups, emergency care, and specialist consultations. Eligible individuals must fulfill specified enrollment criteria and adhere to established guidelines to maintain coverage. This role involves managing enrollment processes, verifying eligibility, and ensuring compliance with regulatory standards. Additionally, the position requires coordination with healthcare providers to facilitate seamless access to medical services and addressing any issues or discrepancies in coverage.
We provide coverage for final expenses related to family members, including parents and parents-in-law.
Responsible for administering and managing pension plans, ensuring compliance with regulatory requirements and providing accurate calculations of retirement benefits. Develops and maintains pension policies, processes claims efficiently, and offers guidance to participants on their retirement options. Collaborates with HR and financial teams to optimize plant performance and address participant inquiries. Requires strong analytical skills, attention to detail, and proficiency in pension administration software.
We offer a monthly allotment of airtime to facilitate essential communication needs. To qualify, candidates must demonstrate a minimum of three years of relevant experience in the specified field. Primary responsibilities include managing airtime distribution, ensuring equitable allocation, and maintaining accurate records of usage. Proficiency in data tracking systems and adherence to company policies are required. Additionally, the role demands strong organizational skills to oversee airtime budgets effectively.
We facilitate the movement of goods, materials, and products from one location to another, ensuring timely delivery while maintaining safety and efficiency. Our team coordinates logistics, manages transportation routes, and adheres to regulatory standards to optimize delivery performance. Candidates must possess a valid driver’s license, a clean driving record, and at least two years of experience in a similar role. Responsibilities include operating company vehicles, maintaining logs of deliveries, and communicating with dispatch and customers to resolve any issues that may arise.
Qualifications
BA/BSc/HND , Professional Certificate
Experience Required
5 - 10 years
