To deliver expert pre-sales technical guidance, you will partner closely with clients, sales, bid, and commercial teams. By thoroughly analyzing client requirements, you will develop fully integrated, technically robust, and commercially viable end-to-end solutions. Your work will involve validating technical alignment, assessing capacity and inventory constraints, and ensuring all deliverables meet defined service level agreements, timelines, and financial parameters.
Reporting to the Capacity Planning Manager, this position involves overseeing and optimizing resource allocation to ensure operational efficiency. Key responsibilities include analyzing demand trends, forecasting future capacity needs, and implementing strategic plans to align resources with business objectives. Additionally, the role requires collaboration with cross-functional teams to assess workload distribution, identify potential bottlenecks, and recommend solutions to enhance productivity. Strong analytical skills, proficiency in data interpretation, and experience with capacity planning tools are essential for success in this role.
Oversee a comprehensive range of responsibilities that encompass core operational functions, ensuring alignment with organizational objectives and strategic goals. Execute essential tasks with precision, including process management, team leadership, and performance monitoring to drive efficiency and productivity. Collaborate across departments to facilitate seamless workflows, resolve challenges, and maintain high standards of service delivery. Develop and implement policies, procedures, and best practices to enhance operational effectiveness and compliance with industry regulations. Analyze key performance indicators to identify trends, optimize workflows, and recommend data-driven improvements. Foster a culture of accountability, innovation, and continuous development within the team.
Offer technical pre-sales assistance to streamline and enhance both sales and provisioning workflows.
Develop innovative technical solutions and produce comprehensive documentation for both internal use and client-facing purposes.
Identify and address any potential concerns, issues, or contractual obstacles that may arise, ensuring they are mitigated effectively.
Create comprehensive technical product descriptions, design detailed architectural frameworks, and draft extensive functionality documentation.
Establish and enforce robust standards and methodologies to govern solution planning and design, ensuring seamless integration and operational excellence throughout the process.
Assist in the design and implementation of innovative products, contributing to the enhancement of our product portfolio. Collaborate with cross-functional teams to identify market needs and translate them into viable product concepts. Conduct thorough research and analysis to support the development process, ensuring alignment with business objectives and customer requirements.
Collaborate closely with cross-functional teams to develop tailored, comprehensive solutions that emphasize technical proficiency, seamless fulfillment processes, assurance mechanisms, and accurate billing systems.
Enhance the efficiency of solution development processes to drive optimal outcomes and streamline project execution. Focus on identifying opportunities to optimize workflows, eliminate bottlenecks, and implement best practices that accelerate delivery while maintaining high standards of quality. Collaborate with cross-functional teams to refine methodologies, leverage innovative tools, and foster a culture of continuous improvement. Ensure that solutions are developed in a timely, cost-effective manner without compromising performance or reliability.
Provide support in the development of ad hoc reports as required.
Support the creation of technical drawings and associated documentation.
Assist in conducting audits and ensuring the accuracy, integrity, and security of database records and information.
Ensure rigorous maintenance of data integrity across OSS/BSS systems through consistent utilization and proactive monitoring.
Minimum requirements include a Bachelor’s degree in a relevant field or an equivalent combination of education and experience. Candidates must possess at least three years of professional experience in a related role, with a proven track record of success in similar responsibilities. Strong analytical, problem-solving, and communication skills are essential, alongside proficiency in industry-standard software and tools. The ability to work collaboratively in a team environment and adapt to evolving priorities is also required. Additionally, familiarity with project management methodologies and prior leadership experience are preferred qualifications.
A bachelor’s degree or its equivalent in a relevant discipline is required.
Seeking candidates with at least three years of professional experience in a related field, along with a bachelor’s degree in a relevant discipline. Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint, is essential. Strong communication skills, both written and verbal, are required to collaborate effectively with teams and stakeholders. Problem-solving abilities and attention to detail are critical for troubleshooting and ensuring accuracy in deliverables. Familiarity with industry-specific software or tools is a plus. Candidates should demonstrate adaptability and a commitment to continuous learning in a fast-paced environment.
Minimum of eight years of hands-on technical expertise within the telecommunications sector is required, including at least five years spent in a solutions architect capacity or an equivalent position.
Professional with extensive expertise in service delivery, sales support, network infrastructure, and operations support, or comparable domains, is required.
Intermediate-level expertise is required in Transmission technologies, including DWDM, OTN, and SDH, as well as IP networking encompassing Peering, IP Transit, and Layer 2/3 services. Additionally, familiarity with Fiber, Colocation, and Subsea network architectures is essential.
Seasoned professionals with extensive experience and advanced proficiency in Geographic Information Systems (GIS) applications are sought after for this position. A deep understanding of GIS technologies and hands-on expertise in utilizing these systems are essential requirements for candidates.
Professionals should possess hands-on experience in the full product and technology development lifecycle, spanning technical product development through fulfillment, alongside robust assurance and billing processes.
Demonstrates exceptional proficiency in creating solution alternatives, enabling a comprehensive evaluation of all potential impacts and costs associated with the proposed resolution.
Proven ability to communicate effectively and persuasively through both written and verbal channels, as demonstrated by a strong track record of achievements and professional contributions.
Proficient in Microsoft Visio, Word, Excel, and PowerPoint, with advanced skills in diagramming, document creation, spreadsheet management, and presentation development.
Skilled in delivering clear, concise communications and presentations, adept at distilling complex project details into easily understandable insights, ensuring alignment and understanding across all organizational levels.
Able to adeptly handle competing priorities, provide clear leadership, and deliver effective solutions under tight deadlines in a dynamic setting.
Available to work flexible hours, including evenings and weekends, to provide client support as needed.
Seeking candidates with a proven track record in relevant fields, demonstrating expertise in key areas such as [specific skills or industries]. Ideal applicants will possess strong analytical abilities, exceptional communication skills, and a commitment to delivering high-quality results. Proficiency in [specific tools or software] and a minimum of [X years] of hands-on experience are required. Additionally, familiarity with [specific methodologies or frameworks] and the capacity to collaborate effectively within cross-functional teams are highly valued. The role demands adaptability, problem-solving acumen, and a dedication to continuous learning and professional growth.
Proficiency in network engineering, specifically in the design and strategic planning of Transmission or IP networks, is required.
Demonstrates a strong history of creating and implementing intricate, multifaceted solutions with measurable success.
Proficiency in analyzing the competitive environment surrounding product and service portfolios within connectivity solutions is required.
Attributes
Highly adept at cultivating client relationships with a strong focus on client needs and satisfaction, actively engaging in meaningful interactions to ensure long-term partnerships and mutual success.
Professional individuals with unwavering integrity, an uncompromising commitment to honesty, and a steadfast adherence to the highest ethical standards are sought for this role.
Boundless enthusiasm, unwavering passion, and adaptable flexibility define the ideal candidate for this dynamic role.
Personnel excellence, meticulous accuracy, and a keen attention to detail are essential attributes for this role.
Collaborative professionals drive success by leveraging teamwork and strategic partnerships to achieve shared objectives.
Demonstrates exceptional analytical capabilities and possesses the capacity to gather and evaluate data from multiple sources effectively.
Skilled in articulate English communication with a strong ability to engage effectively with others.
Proven expertise in network diagnostics is a must.
Qualifications
BA/BSc/HND
Experience Required
8 years
