Our client, a prominent player in the telecommunications sector, is seeking to appoint a Trade Development Representative.
The position is designed to achieve specific operational objectives and drive organizational success. Key responsibilities include overseeing departmental functions, ensuring adherence to company policies, and maintaining high standards of performance. The role requires a minimum of five years of relevant experience, strong leadership capabilities, and proficiency in industry-specific tools. Additionally, the candidate must possess excellent communication skills, the ability to manage multiple priorities, and a commitment to continuous professional development.
To prioritize retailer engagement through in-store visits, with a focus on enhancing SIM and Float performance while ensuring optimal visibility and merchandising standards at the point of purchase for SOS and Trash agents.
Oversee a range of critical duties aligned with the role’s core objectives, including the management of daily operations to ensure efficiency and adherence to established protocols. Develop and implement strategic initiatives that drive organizational growth, while collaborating with cross-functional teams to align efforts with overarching business goals. Monitor performance metrics to assess progress, identify areas for improvement, and recommend data-driven solutions to enhance productivity and outcomes. Foster a culture of accountability, innovation, and continuous development among team members through mentorship, clear communication, and professional development opportunities. Ensure compliance with industry regulations and internal policies, mitigating risks and maintaining the highest standards of ethical conduct. Prepare comprehensive reports to communicate key findings, progress, and recommendations to stakeholders at all levels of the organization.
Proactively oversee the identification, recruitment, and strategic mapping of Agents, with a primary focus on engaging mobile money outlets and high-traffic retail stores.
Regularly conduct visits to SOS and Agents by adhering to established route plans (beat plans).
Provide essential transaction tools at SSO and agent outlets while delivering comprehensive training to SOS and Trash Agents on operational procedures.
AML training and instruction encompass educating agents on Anti-Money Laundering (AML) protocols and reinforcing Standard Operating Procedures (SOS) for Know Your Customer (KYC) processes, with particular emphasis on SIM registration compliance.
Float and stock management, along with sales oversight, require consistent monitoring to guarantee adherence to the 1.5x stock rule for agents. Additionally, it is essential to verify that Sales Support Officers (SOS) maintain sufficient inventory of SIM cards for seamless new registrations and activations.
Develop and uphold merchandising standards by ensuring the availability of merchandising materials at SOS and Agent outlets.
We seek candidates who possess a strong academic background along with relevant professional experience. Ideal applicants will have completed a degree in a related field from an accredited institution. Additionally, they should demonstrate at least [X] years of hands-on experience in [specific industry/field], preferably with a track record of success in [specific role or responsibility]. Proficiency in [specific skills or tools] is essential, as is the ability to work effectively within a collaborative team environment. Strong problem-solving abilities and excellent communication skills are also required to excel in this role.
A degree—either a Diploma or a Bachelor’s—in Business, Marketing, or a closely related discipline is required.
With a proven track record in the field, candidates should possess hands-on experience relevant to the role, demonstrating expertise through previous positions or projects. Familiarity with industry-specific tools, methodologies, or systems is crucial, as is the ability to adapt to evolving workflows and challenges. Whether gained through full-time employment, freelance work, consulting, or other professional engagements, the experience should reflect depth of knowledge, problem-solving capabilities, and a commitment to delivering measurable results. Strong communication skills and the capacity to collaborate effectively within teams or with stakeholders are also expected.
With a minimum of one year of hands-on experience in sales and distribution roles within the Fast-Moving Consumer Goods (FMCG) or telecommunications sectors, you are well-prepared to excel in this position.
We seek candidates who demonstrate a strong proficiency in specific key areas essential to this role. The ideal applicant will possess exceptional analytical skills, enabling them to evaluate intricate data sets and derive actionable insights. Proficiency in [specific software/tool, if applicable] is required, along with the ability to collaborate effectively across cross-functional teams. Strong problem-solving capabilities and adaptability to evolving priorities are also critical. Additionally, the position necessitates excellent communication skills to articulate complex concepts clearly and influence stakeholders at all levels. Prior experience in [relevant field/industry] is preferred, and a track record of delivering measurable results is highly valued. The ability to prioritize tasks efficiently while maintaining a high standard of work under tight deadlines is a must.
We prioritize a customer-centric approach in all aspects of our operations, ensuring that their needs and expectations are consistently met. This role requires a commitment to understanding and addressing client requirements with attentiveness and empathy. Key responsibilities include actively listening to customer feedback, resolving inquiries promptly, and delivering solutions tailored to their unique needs. Strong interpersonal skills and patience are essential to foster positive relationships and maintain high levels of satisfaction. Additionally, the ability to anticipate customer concerns and proactively address them is highly valued.
Proven ability to influence stakeholders and negotiate effectively is essential for this role. Strong interpersonal skills are required to persuade and collaborate with diverse teams and external partners. The position demands expertise in securing agreements and resolving conflicts through diplomatic communication. Candidates must demonstrate proficiency in crafting compelling arguments and adapting strategies to achieve mutually beneficial outcomes.
Networking and fostering strategic alliances are central to this role, with a primary focus on cultivating strong, mutually beneficial relationships across various stakeholders. The position requires active engagement in identifying and collaborating with external entities, including industry leaders, potential partners, and key decision-makers, to drive shared objectives and enhance organizational reach. Responsibilities encompass outreach initiatives, relationship management, and the facilitation of collaborative opportunities that align with business goals. Proficiency in communication, negotiation, and interpersonal skills is essential to successfully navigate diverse partnerships and ensure sustained growth through effective alliance-building strategies.
Analytical thinking involves evaluating information and data to derive logical conclusions and make informed decisions. This skill requires a methodical approach to problem-solving, the ability to identify patterns and trends, and proficiency in using logical reasoning to assess complex situations. Strong analytical thinkers are detail-oriented, possess excellent problem-solving capabilities, and can effectively interpret and synthesize large volumes of information to solve challenges efficiently.
Applicants who satisfy the specified criteria are encouraged to submit their application letter, including their expected salary and a comprehensive CV, along with a daytime contact number, via email to jobs1@hcsaffiliatesgroup.com. The subject line of the email should clearly indicate “TDR Nairobi South.”
Qualifications
BA/BSc/HND , Diploma
Experience Required
1 year
