Seeking a highly motivated and skilled professional to provide support in managing and executing various administrative and operational tasks. The ideal candidate will possess strong organizational abilities, effective communication skills, and proficiency in office software. Key responsibilities include coordinating schedules, maintaining records, preparing reports, and assisting with project management as needed. The role requires a minimum of three years of relevant experience and familiarity with industry-specific tools and procedures. The successful applicant will demonstrate a proactive approach, attention to detail, and the capacity to work collaboratively across teams to achieve organizational objectives.
Job Purpose
Analyze and optimize the performance of Digital Banking products, encompassing mobile banking, internet banking, APIs, and digital channels.
Analyze digital customer requirements to develop actionable insights and drive product enhancements through data-driven strategies.
Serves as the primary source for all technical specifications related to Digital initiatives.
Serves as the primary liaison throughout project execution and system enhancement initiatives.
Key Accountabilities
Business – 60%
Transform business and customer requirements into actionable digital product features and structured user stories.
Define and monitor key performance indicators for digital products, including adoption rates, active user engagement, transaction success metrics, and user drop-off points.
Conduct in-depth evaluations of customer interactions across various digital channels to pinpoint areas of inefficiency or friction in their journey.
Assist in the formulation and execution of strategic plans for digital banking platform initiatives.
Conduct comprehensive post-release evaluations and proactively suggest incremental enhancements to optimize performance and reliability.
Partner with IT, UX, and business teams to determine and implement the most critical enhancement priorities.
Perform comprehensive cost-benefit and impact assessments of proposed digital initiatives to evaluate their feasibility and potential value.
Provide first-line assistance to users encountering issues on digital channels, addressing and resolving their concerns promptly and effectively.
Housekeeping responsibilities include overseeing and maintaining the integrity of digital communication channels, specifically those utilized for SMS-based transactions and purchases. This role demands meticulous attention to detail to ensure seamless operation, accurate message delivery, and adherence to compliance standards. Additionally, it involves monitoring channel performance, promptly addressing any technical issues, and implementing improvements to enhance user experience and operational efficiency.
DR site support is responsible for maintaining the disaster recovery (DR) site and coordinating business continuity management (BCM) testing schedules.
UAT for new products/systems.
We provide comprehensive training sessions to equip users with the knowledge and skills required to effectively utilize both new and existing digital systems.
As the primary point of contact with the supplier, collaborate closely with the Supplier Manager to ensure effective issue resolution and escalation. Serve as the designated escalation authority for supplier-related concerns, facilitating Accountable Executive engagement through consistent management information (MI), structured reporting, and systematic issue tracking under supplier accountability.
Stay current with advancements in Information Communications and Technology, including hardware, software, products, and services.
Conduct comprehensive User Acceptance Testing (UAT), regression testing, and quality assurance assessments to validate new product releases and system enhancements.
The role involves overseeing reporting and data management tasks, comprising 30% of the position’s responsibilities. Key duties include compiling, analyzing, and presenting accurate data to support informed decision-making. Proficiency in data visualization tools, spreadsheet software, and database management systems is required to ensure data integrity and accessibility. Strong attention to detail, analytical skills, and the ability to interpret complex datasets are essential for effective performance in this capacity.
Examine user behavior metrics, including user flows, drop-off points, and engagement levels, to derive actionable insights.
Categorize customers systematically and extract valuable insights from the data to inform strategic decisions.
Conduct A/B testing and experimental evaluations to assess and optimize performance metrics.
Offer data-backed insights to inform and enhance digital growth strategies and initiatives.
Analyze and project usage patterns, volume trends, and adoption rates to identify future developments and opportunities.
Develop interactive dashboards to monitor and analyze the usage and performance metrics of digital products.
Transform data extracts from diverse sources into actionable insights using reporting tools such as Excel, PowerPoint, and Word to fulfill reporting requirements. This involves preparing management information (MI) and responding to ad-hoc queries while ensuring strict adherence to established deadlines.
Ensure compliance with established data governance principles established by the business unit during all business intelligence operations, encompassing data quality oversight, lifecycle management of information, and adherence to security and privacy protocols.
Design and implement a structured reporting framework that meets stakeholder requests while maintaining rigorous change control to support auditability and compliance.
Ensure the continued accuracy and relevance of all existing reports by utilizing standard reporting tools, thereby supporting effective decision-making and adherence to sound data governance practices.
Demonstrate proactive collaboration with stakeholders by participating in both structured and ad hoc meetings, ensuring comprehensive involvement throughout the design, refinement, and implementation of MI reporting solutions.
Participate in established forums and committees to maintain awareness of emerging trends and advancements in the field.
Diligently perform integrity assessments during the creation of new reports and the execution of existing scripts to verify the inclusion of accurate data and the strict adherence to all data quality standards.
Elevate identified data quality and governance concerns to the relevant line manager for prompt resolution.
Controls Objective- 10%
Ensure adherence to data privacy and governance standards in digital analytics practices.
Oversee potential risks associated with digital products and customer interactions to ensure safety and satisfaction.
Effectively manage risk and control through the application of relevant risk frameworks while fostering a constructive risk culture.
Interpret my responsibilities within the full scope of end-to-end processes, identifying relevant risks and associated controls to ensure alignment with organizational objectives.
Ensure compliance with all relevant ABSA policies and procedures pertinent to your position, exercising sound judgment and demonstrating responsible risk management at all times.
Record all identified risks, incidents, and issues in accordance with the established procedural framework for your designated business unit, then analyze the root causes to determine preventative measures and implement corrective actions to mitigate recurrence.
Proactively identify opportunities to enhance the control environment by evaluating potential process risks and implementing preventive measures to mitigate errors.
Mandatory training must be completed by the specified deadline.
Seeking innovative methods to enhance the implementation of automated controls while ensuring an optimal mix of preventative and detective measures.
Ensure all activities and duties strictly adhere to regulatory obligations, the Enterprise-Wide Risk Management Framework, and internal ABSA Policies and Policy Standards. Identify, assess, and mitigate risks as well as risk-related events or incidents pertinent to the position.
Drive operational efficiency by proactively identifying and eliminating unnecessary expenditures while strategically optimizing investments in areas that generate value for the business.
Preferred qualification includes a Bachelor’s degree in Computer Science, Information Technology, or a related field. Five or more years of experience in software development, with a strong background in programming languages such as Java, C++, or Python. Demonstrated expertise in system design and architecture, along with proficiency in database management and cloud computing platforms. Excellent problem-solving skills and the ability to work collaboratively in cross-functional teams are essential. Familiarity with DevOps practices, Agile methodologies, and continuous integration/continuous deployment (CI/CD) pipelines is highly desirable.
A bachelor’s degree or an equivalent qualification is required.
Preferred candidates will possess a minimum of three years of relevant experience in a similar role, with a proven track record of delivering results in [specific industry or field, if applicable]. Exposure to [specific tools, software, or methodologies] is highly desirable, as is familiarity with [relevant regulations, standards, or best practices]. Additionally, experience in [specific tasks or responsibilities, e.g., project management, data analysis, or client relations] is preferred. Strong communication skills, both written and verbal, are essential to collaborate effectively with cross-functional teams and stakeholders.
Proficient understanding of banking systems and operations is required.
Project management experience involves overseeing projects from inception to completion, ensuring timely delivery, and adherence to budget constraints. It requires strong organizational skills, the ability to coordinate cross-functional teams, and proficiency in project management methodologies such as Agile or Waterfall. Candidates should demonstrate experience in planning, executing, and monitoring projects, as well as resolving issues that may arise during the process. Effective communication and leadership are essential to align stakeholders and maintain project momentum.
Proficiency in analyzing digital banking products, leveraging data analytics, or managing product development initiatives is required.
Seeking professionals with a strong background in digital banking operations.
We are seeking a meticulous professional to oversee quality assurance initiatives and conduct user acceptance testing (UAT) to ensure that software, products, and processes meet established standards and fulfill end-user expectations. This role involves validating functionality, identifying defects, and verifying compliance with specified requirements before final deployment. Candidates must possess a strong analytical mindset, attention to detail, and proficiency in testing methodologies, along with the ability to document findings and collaborate effectively with cross-functional teams to resolve issues promptly. Familiarity with testing tools and frameworks is advantageous.
We seek candidates with a strong foundation in relevant technical and functional expertise, along with the ability to apply specialized knowledge to deliver effective solutions. The ideal applicant must demonstrate proficiency in key tools, methodologies, and industry best practices, ensuring alignment with organizational objectives. Strong analytical and problem-solving capabilities are essential, as is the capacity to collaborate effectively across teams to drive project success. Excellent communication skills and attention to detail are required to interpret complex data, convey insights clearly, and maintain high standards of accuracy. Prior experience in a similar role is preferred, though adaptable individuals with transferable skills are encouraged to apply.
A comprehensive understanding of ABSA’s product processes, procedures, and operational frameworks is essential.
Demonstrates a robust technical foundation in IT systems, architecture, and integration methodologies.
A comprehensive understanding of end-to-end workflows and the ability to optimize processes effectively are essential.
Accomplished professionals should demonstrate a track record of successfully deploying and building systems, showcasing expertise in implementation and development initiatives.
Experienced in conducting tests within the ABSA User Acceptance Testing (UAT) environment, with strong capabilities in both test execution and result validation.
Qualifications
BA/BSc/HND
