Primary Purpose
The Program Integrity Specialist plays a key role in deploying the USPAP (United States Refugee Admissions Program) Integrity and Compliance Guide, alongside internal measures for prevention and mitigation of malfeasance within the Nairobi Office. This position oversees fraud investigations, which involve evaluating allegations of fraud, performing interviews, compiling investigation reports, and enforcing corrective actions.
Key Relationships
We are currently seeking an experienced professional to join our team at CWS, bringing strong expertise and dedication to our internal operations. The ideal candidate will possess comprehensive knowledge of our industry, exceptional problem-solving abilities, and a proven track record of delivering results in a fast-paced environment. Responsibilities include collaborating with cross-functional teams, optimizing workflows, and ensuring adherence to company policies and procedures to drive operational excellence. Proficiency in relevant tools and technologies, along with excellent communication and organizational skills, is essential for success in this role.
As the Regional Financial Risk and Compliance Director, your leadership will be pivotal in overseeing financial risk management and ensuring adherence to regulatory standards across designated regions. You will spearhead the development and implementation of robust risk mitigation strategies, monitor compliance with evolving financial regulations, and provide strategic guidance to senior management on risk-related matters. Additionally, you will collaborate with cross-functional teams to enhance internal controls, conduct comprehensive risk assessments, and drive continuous improvement in compliance frameworks. Your role will involve analyzing financial data, identifying emerging risks, and recommending proactive measures to safeguard the organization’s financial integrity. Strong leadership, analytical acumen, and a deep understanding of financial regulations are essential for success in this position.
As the Senior Manager of Program Integrity, you will lead efforts to uphold the highest standards of compliance, ethics, and operational excellence within our organization. Your role involves developing and implementing robust integrity frameworks to mitigate risks, detect anomalies, and ensure adherence to regulatory requirements. You will oversee a team of professionals dedicated to monitoring program activities, investigating potential violations, and enforcing corrective measures where necessary. Additionally, you will collaborate with cross-functional departments to foster a culture of accountability, provide strategic guidance on integrity-related matters, and drive continuous improvement in our governance practices. This position requires a seasoned leader with extensive experience in program oversight, risk management, and regulatory compliance, along with exceptional analytical and communication skills.
We are seeking a highly experienced Senior Program Integrity Specialist to oversee and enhance the integrity of our programs. In this role, you will conduct comprehensive audits and investigations to identify potential fraud, waste, and abuse, ensuring strict adherence to regulatory standards and organizational policies. Your responsibilities will include collaborating with cross-functional teams to implement corrective actions, developing and refining integrity policies, and providing expert guidance to mitigate risks and improve program efficiency. Additionally, you will lead training initiatives to promote ethical behavior and compliance awareness across the organization. The ideal candidate will possess a bachelor’s degree in a related field, along with a minimum of seven years of experience in program integrity, compliance, or a related discipline, and demonstrate proficiency in data analysis and regulatory frameworks. Strong leadership, analytical, and communication skills are essential for success in this position.
External
The Bureau for Population, Refugees, and Migration (BPRM) is seeking a Program Officer to oversee and implement critical initiatives focused on addressing the needs of displaced populations worldwide. The successful candidate will be responsible for designing, monitoring, and evaluating programs that provide protection, assistance, and sustainable solutions to refugees and other vulnerable groups. This role requires strong expertise in humanitarian principles, international law, and project management, along with the ability to collaborate effectively with diverse stakeholders, including governments, NGOs, and international organizations. Key duties include conducting needs assessments, developing strategic partnerships, and ensuring compliance with donor requirements and best practices. The ideal candidate will possess a master’s degree in international relations, human rights, or a related field, along with at least five years of relevant professional experience in refugee assistance, migration policy, or humanitarian response. Fluency in English is essential, and proficiency in another UN language is highly desirable.
The Refugee Coordinator is tasked with overseeing and implementing programs that support the integration and well-being of refugees, ensuring they have access to essential services such as housing, employment assistance, and language training. This role involves collaborating with governmental agencies, non-profits, and community organizations to coordinate resources and advocate for refugees’ rights. The Coordinator will manage caseworkers, conduct needs assessments, and develop long-term strategies to enhance service delivery. Strong interpersonal, organizational, and advocacy skills are required, along with fluency in relevant languages and a deep understanding of refugee resettlement processes. Additionally, the position demands experience in program management and a commitment to fostering inclusive, culturally sensitive environments.
UNHCR seeks a dedicated professional to support its mission of safeguarding and assisting refugees, returnees, stateless persons, and internally displaced people. The role involves providing administrative, operational, and programmatic assistance to enhance the organization’s impact in crisis-affected regions. Candidates must possess a minimum of five years of relevant experience in humanitarian, development, or protection work, complemented by a strong academic background in international relations, law, or a related field. Proficiency in English and French is required, with additional language skills viewed favorably. The successful applicant will be responsible for coordinating field missions, liaising with stakeholders, and ensuring compliance with UNHCR policies and international standards.
The International Organization for Migration (IOM) is a leading intergovernmental body dedicated to promoting humane and orderly migration for the benefit of all, with a mission to address the challenges and opportunities presented by migration. The organization operates in more than 100 countries, providing services and advice to governments and migrants, including refugees, displaced persons, and migrant workers. IOM’s work encompasses a broad range of activities, such as migration policy development, emergency assistance, and capacity-building initiatives to strengthen the resilience of communities affected by migration. Additionally, the organization collaborates with partners across sectors to advance sustainable development and uphold the human rights of migrants worldwide.
The Refugee Processing Center (RPC) is tasked with facilitating the orderly and humane reception, assessment, and processing of refugees. Its responsibilities encompass conducting thorough background checks, managing case files, and ensuring compliance with legal and humanitarian standards. The RPC also coordinates with governmental and non-governmental organizations to provide essential services, including medical screenings, cultural orientation, and resettlement support. Qualified candidates for roles within the RPC must demonstrate strong analytical skills, cultural sensitivity, and the ability to work in high-pressure environments. Proficiency in multiple languages and prior experience in refugee or humanitarian work are highly desirable.
Resettlement agencies facilitate the integration of refugees and other displaced individuals into new communities by providing essential support services. These organizations assist clients with housing, employment, language training, and cultural orientation to promote self-sufficiency. Staff members often collaborate with government programs, local nonprofits, and community partners to coordinate resources and ensure access to critical services. Candidates should possess strong interpersonal skills, cultural competency, and the ability to manage complex cases with sensitivity. Responsibilities include conducting intake assessments, developing individualized service plans, and advocating for clients’ needs. Proficiency in multiple languages and experience in case management or social services are advantageous.
Crafted in an atmosphere that values collaboration and efficiency, the working environment prioritizes teamwork, adaptability, and continuous improvement. Employees are expected to maintain high standards of professionalism while engaging with colleagues and stakeholders. The role demands flexibility to meet evolving project requirements and deadlines, ensuring seamless integration with team goals. Opportunities for professional development are encouraged, fostering both personal and organizational growth.
A full-time role based in Kenya, exclusively for Kenyan nationals, is currently available.
The role operates in a professional office setting, requiring adherence to standard business hours and dress codes. The position may involve occasional remote work or flexible scheduling, contingent upon managerial approval. A quiet, structured workspace is essential to fulfill duties efficiently, with minimal distractions. Collaboration with colleagues and adherence to company policies are integral to success in this environment.
Required as necessary, regular travel to field locations may be undertaken.
Oversee key operational duties, ensuring all tasks are completed with precision and efficiency. Develop and implement strategic plans to enhance productivity and meet organizational objectives. Provide leadership and guidance to the team, fostering a collaborative and high-performance work environment. Monitor progress, address challenges proactively, and implement corrective actions as needed. Collaborate with cross-functional teams to align efforts and achieve shared goals. Maintain compliance with industry regulations and internal policies while promoting a culture of accountability and continuous improvement.
Ensuring adherence to regulatory requirements constitutes 60% of the role’s responsibilities, requiring meticulous attention to detail and a strong grasp of industry standards. The position demands a comprehensive understanding of compliance frameworks, with responsibilities including the monitoring of regulatory changes, conducting audits, and implementing corrective measures to mitigate risks. Additionally, the role involves collaboration with cross-functional teams to ensure organizational policies align with legal and ethical obligations while maintaining accurate documentation and reporting.
Collaborates with the Resettlement Support Center (RSC) Director, Regional Financial Risk and Compliance Director, Senior Manager of Program Integrity, Senior Program Integrity Specialist, and Regional Human Resources Director, as needed, to conduct fraud and malfeasance investigations.
Oversees the planning and execution of investigations, including the collection and documentation of evidence.
Prepares comprehensive fraud and malfeasance investigation and closure reports, meticulously verifying compliance with CWS and donor reporting standards.
Evaluates and maintains oversight of fraud reporting systems on a daily basis.
Diligently oversees the Fraud mailbox to guarantee prompt and thorough responses to every allegation of fraudulent activity received.
Ensures adherence to all stipulated requirements outlined in the Cooperative Agreement, the Integrity and Compliance Guide, and the Program Integrity Standard Operating Procedures (SOPs).
Ensures the completion of investigation recommendations, verifying that identified gaps are addressed and that sustainable solutions have been effectively implemented.
Provides both independent and collaborative support in maintaining and updating Standard Operating Procedures (SOPs) to uphold internal adherence to fraud and malfeasance mitigation guidelines, as well as investigation and reporting obligations.
Collaborates closely with leadership to devise novel and effective strategies for preventing and addressing fraud and misconduct.
Ensures the timely and accurate compilation of quarterly and annual reports, focusing on program integrity, for submission to the funder.
Attends all scheduled meetings and participates in activities organized by the Fraud and Ethics Committee on a consistent basis.
Stays abreast of the latest updates and developments within the USPAP to ensure ongoing awareness and compliance.
Responsible for overseeing data management and analysis tasks, comprising approximately 15% of the position’s responsibilities.
Works closely with Information Technology to verify that internal IT controls meet and exceed established security standards for both START (a refugee processing database used by the USPAP) and electronic data.
Ensures the availability of precise and up-to-date data pertaining to all fraud and malfeasance investigations for annual, monthly, and ad hoc requests.
Monitor recurring case trends related to staff conduct and recommend to HR key areas for reinforcing the Code of Conduct.
Representation (10%)
Builds and sustains productive, autonomous partnerships with CWS/RSC Africa USPAP collaborators and supporters, such as PRM, United States Citizenship and Immigration Services (USCIS), IOM, UNHCR, and domestic Resettlement Agencies.
Act as the primary liaison for the CWS Africa Fraud Mailbox.
Attends ad hoc Quarterly Fraud Trends meetings when required.
The professional, timely, and proactive handling of partner communications from the unit is ensured.
Articulates the organization’s policies and CWS Africa’s core values to all team members, ensuring alignment with the mission and fostering a cohesive workplace culture.
Ensures that all team members maintain a professional demeanor when interacting with refugees, partners, the funder, and colleagues to uphold the reputation of CWS RSC Africa.
Administers 10% of the program’s operational activities, ensuring compliance with established policies and procedures. Manages day-to-day coordination, resource allocation, and stakeholder communication to support program objectives. Collaborates with cross-functional teams to maintain efficiency and address administrative challenges proactively. Monitors performance metrics to identify areas for improvement and implement corrective actions as necessary.
Offers expert direction and serves as a key resource for both programmatic and administrative personnel engaged in Program Integrity initiatives.
Engages actively in the recruitment and hiring initiatives for the department, ensuring alignment with organizational objectives and staffing requirements.
This role entails carrying out additional responsibilities as delegated by the Senior Manager, Program Integrity and/or CWS RSC Africa Management to bolster operational efficiency and effectiveness.
Oversee supplementary duties and obligations, encompassing approximately 5% of the position’s overall requirements, ensuring alignment with organizational objectives and operational standards.
Additional responsibilities may be assigned as needed.
With a proven track record in the field, you bring hands-on experience in [specific industry/field, if applicable], demonstrating expertise through [X years/months] of relevant work. You possess a strong understanding of [key skills, tools, or methodologies], enabling you to [specific task or responsibility]. Your background includes [specific achievements or qualifications], which align with the demands of this role. Additionally, you exhibit proficiency in [additional relevant skills], ensuring seamless execution of [key responsibilities].
Seeking a candidate with a Bachelor’s degree in a relevant field, such as Computer Science, Engineering, or a related discipline, along with a minimum of three years of hands-on experience in a similar role. Proficiency in key technical skills, including programming languages like Python or Java, and familiarity with software development methodologies such as Agile or Scrum are essential. Strong problem-solving abilities, exceptional communication skills, and the capacity to collaborate effectively within a team are also required. The ideal applicant will demonstrate a commitment to continuous learning and adaptability in a fast-paced environment.
A minimum of six years of compensated professional experience in a relevant field is essential, with a preference for candidates who have held roles focused on integrity, compliance, ethics, risk management, or similar disciplines.
A minimum of one year of experience with the US Refugee Admissions Program is preferred, though not mandatory.
A minimum of one year of experience conducting workplace investigations is preferred, though it is not mandatory.
We are seeking an accomplished professional with a robust skill set in [specific skills], including [skill 1], [skill 2], and [additional skills]. The ideal candidate will have a proven track record of [relevant experience], demonstrated through [specific achievements or examples]. Proficiency in [specific tools, software, or methodologies] is essential, along with strong interpersonal abilities to collaborate effectively in a team-oriented environment. The role requires meticulous attention to detail, exceptional problem-solving capabilities, and the capacity to adapt to dynamic challenges while maintaining high performance standards. Prior experience in [industry/field] and familiarity with [relevant processes or standards] are highly desirable.
A strong working knowledge of Microsoft Office Suite, including Excel, PowerPoint, Word, Access, and Outlook, is required.
Proficient in both verbal articulation and written expression, ensuring clarity and effectiveness in all professional interactions.
Exceptional proficiency in analytical reasoning and problem resolution is required.
A familiarity with the START framework is advantageous.
Ethical judgment and ability to make principled decisions that consistently uphold CWS integrity, compliance and values.
A bachelor’s degree in a relevant field is required for this position, along with any necessary certifications that align with the role’s demands. Candidates must possess the appropriate educational background and professional credentials to fulfill the job’s requirements effectively.
A bachelor’s degree in criminology, business management, law, human resources, or a closely related discipline is required.
Professionally preferred certifications include industry-standard credentials, though they are not mandatory, such as the Certified Fraud Examiner (CFE), Certified Protection Professional (CPP), or a certification in Legal or paralegal studies.
Abilities
Collaborate with team members to enforce the proper implementation and adherence to established policies, procedures, and standard operating guidelines.
Consistently deliver high-quality work while maintaining meticulous attention to detail, ensuring all tasks are completed efficiently and within established deadlines.
When faced with unforeseen challenges, exercise sound judgment and seek appropriate guidance as needed.
Handle interactions with associates, outside agencies, refugees, and the public in a proficient and courteous manner.
Handle a varied and extensive workload efficiently while meeting tight deadlines and managing multiple competing priorities.
Preserve the accuracy and validity of official documentation at all times.
Evaluate intricate challenges and implement effective solutions while exercising prudent judgment to reach optimal outcomes.
Collaborate effectively with limited oversight, demonstrating strong self-direction and accountability in executing assigned tasks.
Work autonomously and play a key role in advancing the operational objectives of RSC Africa.
Contribute proactively to the execution of the U.S. Refugee Admissions Program (USPAP).
Requirements for this role include a minimum of five years of experience in a related field, proficiency in project management software, and strong communication skills. Candidates must hold a bachelor’s degree in a relevant discipline or demonstrate equivalent expertise through professional experience. Familiarity with industry regulations and compliance standards is essential, as is the ability to work in a fast-paced environment. Additional qualifications may include leadership experience, certifications relevant to the position, and a proven track record of delivering successful projects.
Exceptional proficiency in English, encompassing both written and verbal communication, is required.
Proficiency in collaborating within diverse cultural settings is essential.
A dedication to diversity, equity, and inclusion, along with a readiness to actively promote CWS’ Platform on Racial Justice as a member of the CWS team, is essential.
Diligently monitor and promptly respond to any potential risks related to child safeguarding and PS EAH (Prevention of Sexual Exploitation, Abuse, and Harassment), ensuring you develop the necessary expertise to support robust safeguarding practices. Demonstrate a thorough understanding of child safeguarding and PS EAH policies and procedures, while consistently aligning your conduct with these established guidelines.
Seeking applicants with at least three years of experience in [specific field] or a closely related discipline, proficient in [relevant software/tools], and holding a valid [required certification/license]. The ideal candidate will demonstrate strong analytical, communication, and organizational skills, capable of working both independently and collaboratively. Must possess the ability to meet strict deadlines while maintaining high standards of accuracy and efficiency. Familiarity with [specific process/industry knowledge] is highly preferred. This role demands meticulous attention to detail and the capacity to multitask in a fast-paced environment.
The ideal candidate must demonstrate both willingness and capability to travel under challenging circumstances while maintaining a high level of adaptability. Proof of Yellow Fever vaccination must be provided prior to any travel for RSC Africa.
This role necessitates consistent use of laptops, with proficiency in Microsoft Office suites being essential.
This role might necessitate urgent travel to sub-Saharan Africa under challenging circumstances to fulfill program requirements.
A valid passport, along with the capability to maintain its validity for the duration of the appointment, is mandatory. This requirement includes ensuring sufficient blank pages remain for travel purposes.
A pre-employment background screening, encompassing reference verification and a criminal history check, is mandatory prior to commencement of employment.
This role demands strong emotional intelligence and sound ethical judgment while collaborating with diverse stakeholder groups.
The role is offered on a full-time basis.
Qualifications
BA/BSc/HND
Experience Required
6 years
