Job Purpose:
This position aims to advance SHOCK’s health objectives by rigorously applying clinical service policies at the designated facility. Responsibilities include delivering exceptional patient care, overseeing clinical operations, following standardized treatment guidelines, and facilitating patient referrals. Additionally, the role requires meticulous maintenance of medical documentation, strict adherence to patient confidentiality protocols, proactive health education initiatives, and seamless collaboration with cross-functional teams to provide holistic, standards-compliant healthcare services.
Overseeing essential duties and contributing to key operational areas, this role encompasses a broad spectrum of responsibilities integral to the position. The position demands expertise in specific domains, requiring a candidate with a proven track record in relevant fields, strong analytical capabilities, and exceptional problem-solving skills. Additionally, the role necessitates meticulous attention to detail, outstanding communication abilities, and the capacity to collaborate effectively within a team-oriented environment. Proficiency with industry-standard tools and technologies is essential, as is the ability to adapt to evolving challenges and priorities in a dynamic work setting.
Oversee a comprehensive range of duties encompassing strategic planning, team leadership, and operational execution to ensure organizational objectives are consistently met. Develop, implement, and monitor policies, procedures, and performance metrics to drive efficiency, compliance, and continuous improvement across all operational facets. Foster a collaborative, high-performance work environment by mentoring team members, delegating tasks effectively, and cultivating a culture of accountability and innovation. Serve as the primary liaison with senior management, stakeholders, and external partners to align initiatives with broader business goals and regulatory standards. Analyze complex data sets, generate actionable insights, and present findings to inform critical decision-making, risk mitigation, and long-term strategic direction.
Clinical care and patient management involve overseeing patient treatment plans, ensuring adherence to medical protocols, and coordinating with healthcare teams to deliver high-quality care. Professionals in this role assess patient conditions, monitor progress, and adjust care strategies as needed, while maintaining accurate and detailed medical records. Strong communication, critical thinking, and organizational skills are essential, along with a deep understanding of healthcare regulations and best practices. This position requires a thorough grasp of clinical procedures, patient-centered approaches, and the ability to work effectively in fast-paced environments.
Provide healthcare services to patients by conducting comprehensive medical histories, performing thorough examinations, ordering and interpreting diagnostic investigations, formulating and administering appropriate treatment plans, ensuring continuity of care through follow-up consultations, and delivering health education sessions to promote wellness and disease prevention.
Provide clinical care in patient-centered settings and oversee the management of opportunistic infections.
Implement SHOCK’s health standards in both treatment and patient management practices.
Facilitate the prompt assessment and appropriate referral of clients who require additional support or intervention.
Provide guidance and support to patients, clients, and staff regarding health-related concerns.
Handle all incoming inquiries related to patient information, laboratory requests, radiographic images, prescription needs, and other associated matters.
Coordinate specialist referral appointments, imaging studies, laboratory tests, and similar services, ensuring patients receive clear instructions and relevant information.
Patient records and confidentiality encompass the secure management, protection, and ethical handling of sensitive health information to ensure compliance with legal standards and safeguard patient privacy. This responsibility requires strict adherence to regulations such as HIPAA (Health Insurance Portability and Accountability Act) to maintain the confidentiality of medical data. Professionals in this role must implement robust security measures, including encryption and access controls, to prevent unauthorized disclosure. Additionally, they are tasked with maintaining accurate documentation, facilitating authorized data sharing, and responding promptly to requests for patient information while minimizing risks of breaches or misuse. Effective communication and meticulous attention to detail are essential to uphold trust and integrity in healthcare operations.
Responsible for the ongoing maintenance and thorough review of patient records, charts, and other essential information.
Gather and analyze clinical data to produce comprehensive reports.
Gather and organize data essential for conducting research on clinical services.
Ensure strict adherence to patient confidentiality protocols at all times.
Other Responsibilities include overseeing project timelines, coordinating team efforts, and ensuring adherence to company protocols. Additionally, the role involves conducting performance evaluations, facilitating training sessions for junior staff, and maintaining accurate records of departmental activities. The position may also require participation in strategic planning meetings, collaborating with cross-functional teams, and resolving operational challenges as they arise.
Provide ongoing medical education and health training as necessary.
Collaborate effectively with fellow team members and other staff across various levels to uphold service excellence.
Ensure all assigned equipment is properly accounted for and promptly report any discrepancies or status updates to the line manager as needed.
We are seeking a candidate with a strong foundation in relevant knowledge areas, demonstrated experience through practical application, and a set of well-developed professional attributes and skills. The ideal applicant will possess the necessary expertise to excel in the role, backed by hands-on experience in related tasks or industries. Additionally, they should exhibit key competencies such as problem-solving abilities, adaptability, and effective communication, ensuring seamless integration into the team and contribution to organizational objectives. These qualifications, combined with a proactive mindset and commitment to continuous improvement, will position the candidate for success in this position.
Applicants must hold a relevant academic qualification, such as a Bachelor’s degree in a related field, with a minimum of two years of experience in a comparable role.
A bachelor’s degree in Clinical Medicine and Community Health or a diploma in Clinical Medicine and Surgery is required.
Seeking a candidate with a proven track record in a similar role, possessing a minimum of five years of relevant experience and a Bachelor’s degree in a related field. Strong analytical skills, exceptional communication abilities, and proficiency in industry-standard software are essential. The ideal applicant will demonstrate leadership in project management, problem-solving expertise, and a commitment to continuous professional development. Familiarity with regulatory compliance and strategic planning is highly desirable.
Requires a minimum of three to five years of clinical practice in a hospital or healthcare setting, where candidates have actively engaged in direct patient care.
A Registered Clinical Officer, preferably with training from KMTC, is sought for this position.
Registration with the Clinical Officers Council and possession of a current, valid practicing license are essential prerequisites for this role.
Individuals should possess foundational training or hands-on experience in HIV-related care and management. Applicants must be familiar with HIV transmission, prevention strategies, and treatment protocols. A solid understanding of antiretroviral therapy (ART) and adherence support is essential. Knowledge of stigma reduction and cultural competency in HIV care is also required. Prior exposure to community-based HIV programs or clinical settings is highly desirable.
Proven expertise in specialized fields relevant to this position constitutes a critical requirement. Candidates must demonstrate proficiency in particular technical skills, methodologies, or industry-specific knowledge tailored to the role’s demands. Additionally, familiarity with distinctive tools, frameworks, or regulatory standards pertinent to the job may be essential. Outstanding problem-solving capabilities and the capacity to apply specialized expertise effectively in practical scenarios are also necessary for success in this role.
Proficiency in community-based healthcare or service within underserved areas is strongly preferred.
Proficiency in general medicine, primary healthcare practices, and the management of prevalent diseases is essential.
Proficiency in managing opportunistic infections and conditions frequently observed in resource-constrained environments is essential.
Skilled in managing patient referrals and arranging specialized medical services to ensure seamless transitions of care.
Skilled in operating medical and clinical instruments essential for accurate diagnosis and effective treatment.
Proficient in obtaining comprehensive patient medical histories, conducting detailed physical examinations, and determining suitable diagnostic investigations to formulate accurate diagnoses. Capable of prescribing appropriate treatments and providing ongoing patient care through diligent follow-up assessments.
Conduct routine minor surgical interventions with precision and adherence to established medical protocols.
Functional Skills encompass a range of competencies essential for performing job duties effectively. These include proficiency in specific software applications, data analysis capabilities, and strong written and verbal communication skills to convey information clearly. Additionally, the role demands meticulous attention to detail, problem-solving acumen, and the ability to collaborate efficiently within a team environment. Candidates must demonstrate adaptability to evolving technologies and methodologies, as well as a commitment to continuous learning to stay abreast of industry advancements.
A distinguished background in clinical proficiency is essential, with a focus on specialized knowledge and hands-on experience in healthcare delivery. The ideal candidate will possess a strong foundation in evidence-based practices, coupled with the ability to apply advanced clinical skills in diverse patient care settings. Demonstrated competence in diagnosing, treating, and managing complex medical conditions is required, along with a commitment to continuous professional development. Additionally, the role demands expertise in interdisciplinary collaboration, ensuring seamless coordination with healthcare teams to optimize patient outcomes.
We oversee the comprehensive coordination of patient care, ensuring seamless integration of medical services and administrative support. This role involves maintaining accurate patient records, scheduling appointments, and facilitating communication between healthcare providers and patients. Additionally, we monitor patient progress, address inquiries promptly, and ensure adherence to treatment plans and regulatory standards. Strong organizational skills, attention to detail, and proficiency in healthcare software are essential for success in this position.
Duties include facilitating connections between stakeholders, managing referral processes, and ensuring seamless coordination among teams to achieve organizational objectives.
Organizes and maintains patient health information, ensuring accuracy, confidentiality, and compliance with regulatory standards. Compiles, verifies, and updates medical records, including diagnoses, treatment plans, and test results. Retrieves and distributes records as requested by healthcare providers, insurers, or legal entities while adhering to legal and ethical guidelines. Utilizes electronic health record (EHR) systems to input, retrieve, and analyze data efficiently. Collaborates with healthcare teams to ensure complete and precise documentation while supporting audit preparation and regulatory inspections. Maintains strict adherence to privacy laws, such as HIPAA, and implements security measures to safeguard sensitive information.
We are seeking a dedicated professional to oversee the oversight and maintenance of medical equipment within our organization. The ideal candidate will ensure all devices comply with regulatory standards, maintain accurate records, and coordinate repairs and inspections. Proficiency in managing inventory, troubleshooting technical issues, and adhering to safety protocols is essential. Additionally, the role requires strong organizational skills, attention to detail, and the ability to train staff on proper equipment use. A background in healthcare technology or related fields is preferred, along with relevant certifications where applicable. This position plays a critical role in maintaining operational efficiency and patient safety across our facilities.
Behavioral competencies and personal attributes desired in this role include strong interpersonal, communication, and teamwork skills, with a proven ability to collaborate effectively across diverse teams. Candidates should demonstrate adaptability and resilience in dynamic environments, coupled with a proactive approach to problem-solving and decision-making. Exceptional organizational skills and meticulous attention to detail are essential, alongside a commitment to maintaining high ethical standards and professionalism in all interactions. The ideal candidate will exhibit leadership qualities, a customer-centric mindset, and the capacity to manage multiple priorities while delivering measurable results in a fast-paced setting.
Attention to Detail
We prioritize empathy and a patient-centered methodology, ensuring that all interactions and decisions are guided by a deep understanding of each individual’s needs and circumstances. This approach underscores our commitment to delivering compassionate care, fostering trust, and tailoring services to align with the unique preferences and values of those we serve. By centering the patient’s perspective, we strive to create meaningful and supportive experiences that enhance overall well-being and satisfaction.
Maintaining unwavering ethical standards and demonstrating integrity in all professional interactions are fundamental expectations for this role. Upholding honesty, transparency, and accountability in decision-making processes is crucial to fostering trust and credibility within the organization and with external stakeholders. Adherence to company policies, industry regulations, and legal requirements is mandatory to ensure compliance and mitigate risk. Any instances of misconduct or unethical behavior must be reported promptly to uphold the integrity of the workplace.
Analytical thinking and informed decision-making are essential competencies for this role. Candidates must demonstrate the ability to assess complex situations, identify root causes, and implement effective solutions with precision. Strong judgment and the capacity to evaluate diverse options are required to navigate challenges and drive optimal outcomes. Prior experience in troubleshooting and resolving issues efficiently is highly valued.
Adaptability and flexibility are essential qualities for this role, enabling the ability to adjust to evolving priorities and changing circumstances with ease. This position demands a willingness to embrace new challenges and shift approaches as needed to meet objectives effectively. Candidates must demonstrate resilience and a proactive mindset to navigate dynamic environments, ensuring seamless transitions between tasks and projects. Strong problem-solving skills are required to address unforeseen issues while maintaining productivity and performance standards. The ideal candidate will exhibit open-mindedness and a capacity to learn quickly, accommodating diverse perspectives and innovative solutions to drive continuous improvement.
go to method of application
As an equal opportunity employer, we embrace diversity and encourage all qualified candidates to apply. Please submit your application, including a detailed cover letter and CV, to recruitment@shofco.org, ensuring the subject line clearly states “Clinical Officer-Mathieu.” Only those selected for further consideration will be notified. Applications must be received by June 20, 2026.
Qualifications
BA/BSc/HND , Diploma , Professional Certificate
Experience Required
3 - 5 years
