Oversee and execute core duties encompassing project management, team coordination, and strategic planning to drive organizational objectives forward. Develop and implement comprehensive strategies to enhance operational efficiency, ensuring alignment with company goals. Collaborate with cross-functional teams to identify opportunities for improvement, streamline processes, and foster innovation. Monitor performance metrics, analyze data trends, and provide actionable insights to senior leadership to inform decision-making. Maintain rigorous adherence to compliance standards, quality benchmarks, and industry regulations while upholding ethical business practices. Cultivate a high-performance culture through mentoring, professional development initiatives, and talent retention strategies. Serve as a liaison between departments, stakeholders, and external partners to facilitate seamless communication and project execution.
Coordinate and oversee events, seminars, conferences, and meetings while aiding the activities of partner institutions. Responsibilities include securing venues, managing logistics, providing technical assistance, coordinating caterers, and delivering exceptional guest services.
The position involves organizing visitor programs for both individuals and groups, which encompasses compiling informative materials, arranging accommodations, assigning meeting room facilities, coordinating catering services, and ensuring access to campus support resources.
Maintain and routinely refresh the Kenya events calendar alongside the Google calendar to guarantee precise scheduling and enhanced visibility of all hospitality-related activities.
Collaborate closely with internal service teams—including Supply Chain, Transport, Liaison and Protocol, Security, ICT, CALM, Engineering, and outsourced Catering—to guarantee well-coordinated planning and execution of events and visitor programs that meet established standards.
Build enduring stakeholder partnerships to proactively identify service requirements and elevate client satisfaction while uncovering additional revenue prospects.
Conduct daily pre-function and operational briefings with hospitality staff to discuss upcoming events, service expectations, and potential operational risks.
Monitor operational performance, address service delivery discrepancies, and swiftly resolve any arising issues to maintain seamless functionality. Respond promptly to emergencies, mitigate risks, and implement corrective measures as needed. Ensure all activities align with approved plans, adhering to established protocols and timelines to uphold efficiency and compliance.
Responsible for managing the front office desks of hotels and conferencing facilities, as well as housekeeping, campus housing maintenance coordination, recreational facility usage, and overall guest services to maintain efficient, high-quality, and client-focused operations.
Supervise the hospitality team and participate in the performance evaluation process for the Director General’s domestic staff.
Implement strategic reservation and inventory management systems to enhance facility utilization, maximize occupancy rates, and drive revenue from events.
Drive strategic client engagement and business development initiatives, both internally and with approved external clients, in collaboration with the Head of Operations, to advance hospitality services while adhering to the established institutional campus guidelines.
Responsible for meticulously documenting all bookings, revenue, expenditures, client feedback, declined business, advance bookings, and occupancy forecasts to ensure precision and reliability in record-keeping.
Review and approve invoices submitted by contracted service providers, then compile and submit periodic or monthly reports for further review.
Ensure strict adherence to INRI’s established policies governing credit management, billing procedures, and revenue collection processes.
Prepare comprehensive and timely reports on significant developments, emerging risks, client feedback, revenue performance, and service-delivery challenges for the Head of Operations.
Execute all additional responsibilities as deemed necessary and consistent with the assigned role.
Candidates must possess a Bachelor’s degree in a relevant field and a minimum of three years of hands-on experience in the industry. Proficiency in industry-standard software and tools is essential, along with strong problem-solving and analytical skills. Excellent communication abilities, both written and verbal, are required to effectively collaborate with teams and stakeholders. Additionally, the ability to work independently and manage multiple projects under tight deadlines is crucial. Prior experience in a supervisory or leadership role is preferred but not mandatory.
A bachelor’s degree in hotel and catering management, hospitality management, business administration, or a closely related discipline is required.
Earned professional certification in a pertinent field serves as a valuable asset for this position.
With a minimum of seven years of hands-on experience in the hospitality sector—spanning conferencing, guest services, hotel or accommodation management, events planning, or closely related operational roles—you possess a deep understanding of the demands and dynamics of this industry.
Effective interpersonal and professional communication capabilities are essential, including the ability to convey ideas clearly, actively listen, and engage with stakeholders at all levels with clarity and professionalism.
Demonstrates exceptional interpersonal skills and a strong aptitude for building and maintaining professional relationships.
A proactive individual capable of operating autonomously while adhering to established priorities and achieving defined objectives.
Demonstrates a strong commitment to customer service excellence, prioritizing the delivery of superior service experiences to every client.
Effective planning and organizational abilities, coupled with meticulous attention to detail.
Demonstrated expertise in maintaining accurate revenue tracking systems and meticulous records management is essential.
Proven capacity to thrive in high-pressure environments while effectively prioritizing multiple tasks to meet deadlines.
Skilled in fostering robust stakeholder engagement and adept at managing relationships effectively.
Skilled in leveraging digital systems and tools for managing bookings, coordinating calendars, and generating reports.
Qualifications
BA/BSc/HND , Professional Certificate
Experience Required
7 years
