Oversee and execute daily operational duties to ensure seamless business function, including managing schedules, coordinating team activities, and maintaining efficient workflows. Develop and implement strategic initiatives to enhance productivity and drive organizational growth. Collaborate with cross-functional departments to align objectives and streamline processes. Monitor performance metrics and generate reports to assess progress and identify areas for improvement. Provide leadership and mentorship to team members, fostering a culture of accountability and continuous development. Ensure compliance with company policies, industry regulations, and quality standards.
Website strategy, development and maintenance:
Assist in crafting an innovative web communication strategy for the corporate website(s), related child or affiliated sites, and the Knowledge Repository, ensuring alignment with the organization’s mandate, goals, and brand identity.
Oversee the ongoing development, upkeep, and improvement of the organization’s web platforms built on Drupal and Space, guaranteeing their operational reliability, intuitive navigation, and technical efficiency while maintaining seamless interoperability and integration.
Establish universal compatibility and technical benchmarks to guarantee seamless accessibility across UNEP web platforms for users of all languages.
Provide leadership and direction to web developers, designers, and service providers to facilitate the execution of technical solutions and enhancements for web platforms and the Knowledge Repository.
Offer expert technical assistance to internal stakeholders and end-users, focusing on website functionality, Knowledge Repository operations, navigation processes, and content management system utilization.
Diagnose and resolve technical issues, software bugs, and system errors to maintain optimal functionality of UNEP’s web platforms and Knowledge Repository, ensuring seamless access and performance for all users.
Partner with IT support teams and external vendors to resolve advanced technical issues, procure essential services and subscriptions, and streamline the implementation of new applications.
Business analysis and quality assurance entail evaluating processes, identifying inefficiencies, and ensuring compliance with established standards. This role requires meticulous attention to detail, strong analytical abilities, and proficiency in data interpretation to derive actionable insights. Responsibilities include documenting requirements, conducting risk assessments, and collaborating with stakeholders to implement improvements. A commitment to precision and a systematic approach are essential to maintaining high-quality deliverables and operational excellence.
Perform business analysis, process mapping, and requirements elicitation to determine internal stakeholder needs and priorities, ultimately defining business requirements for websites, campaign sites, and the Knowledge Repository.
Interpret and formalize business requirements by transforming them into detailed application functionality, comprehensive project documentation, and structured work plans.
Lead the development of innovative products and solutions through the application of creative thinking, strategic design methodologies, and iterative prototyping to deliver cutting-edge outcomes.
Act as the central liaison for internal stakeholders, guaranteeing that the web platform and Knowledge Repository’s content and functionality align with business objectives, adhere to strategic initiatives, and are consistently maintained with updated language versions.
Collaborate effectively with graphic designers, UX/UI specialists, and content creators to uphold visual uniformity, user experience, and brand integrity throughout the website.
Deliver expert training sessions for team members, content providers, and website users, focusing on content management best practices, CMS operations, website protocols, and template utilization. This initiative aims to deepen understanding of how digital platforms contribute to elevating user engagement and expanding UNEP’s audience reach.
Develop and oversee the implementation of a comprehensive content strategy, ensuring alignment with organizational goals and target audience needs. Manage the entire content lifecycle, from ideation and creation to distribution and performance analysis, to maximize engagement and achieve measurable outcomes. Collaborate with cross-functional teams to maintain brand consistency, optimize content for various platforms, and adapt strategies based on data-driven insights.
Develop and execute a strategic framework for web content that ensures alignment with the organization’s goals and resonates with its intended audience across web platforms and the Knowledge Repository. Establish streamlined workflows and a robust content management system to facilitate seamless coordination of page and feature development, as well as content editing and translation efforts.
Source engaging, SEO-optimized content that aligns with brand guidelines while guaranteeing accuracy and maintaining high-quality standards.
Perform routine quality assurance checks to verify alignment with branding standards, thematic elements, and predefined templates, ensuring cohesive visual presentation across all web pages. This involves enforcing standardized fonts, consistent formatting, uniform icons, appropriate imagery, and structured layouts to maintain a seamless user experience.
Monitor feedback channels and deliver appropriate responses while elevating the quality of current content and spearheading the creation of new, specialized sections and webpages.
Craft data-driven digital marketing strategies—both organic and paid—to amplify messaging and engagement focused on the triple planetary crisis and associated initiatives.
Develop and implement strategic plans while managing digital advertising initiatives across multiple online platforms, such as search engines, paid search campaigns on Google and Bing, and YouTube promotions.
Performance monitoring and optimization involves assessing system performance, identifying inefficiencies, and implementing enhancements to ensure optimal operational efficiency and reliability. This includes analyzing key performance indicators, diagnosing issues, and applying corrective measures to maintain peak functionality. The role requires a proactive approach to troubleshoot performance-related challenges, optimize resource allocation, and ensure compliance with performance benchmarks. Strong analytical skills, technical proficiency, and a commitment to continuous improvement are essential for success in this position.
Develop a comprehensive measurement framework to evaluate the effectiveness of web platforms, the Knowledge Repository, individual web pages, and marketing campaigns, while ensuring consistent monitoring and performance reporting.
Track and analyze web platform performance metrics, including traffic patterns, user engagement levels, and conversion rates, through the utilization of analytics tools.
Data analysis is conducted to uncover valuable insights, including emerging patterns, potential enhancements, and opportunities to elevate user experience, boost traffic, and optimize business performance.
Monitor and deliver performance insights through structured reporting on a monthly, quarterly, and annual basis, as well as for targeted campaigns.
Develop and execute optimization initiatives grounded in data-driven insights, including A/B testing methodologies, SEO refinements, and user experience enhancements, to drive measurable performance improvements.
Perform comprehensive market research and evaluate emerging trends to uncover innovative prospects for enhancing web and campaign performance.
Remain informed about the latest advancements and innovations in digital marketing to ensure strategic alignment with evolving industry standards.
Compiles and evaluates data to detect trends or patterns, subsequently delivering insights through visual representations such as graphs, charts, tables, and reports via data visualization techniques, thereby facilitating informed planning, strategic decision-making, presentation, and reporting.
Education
An advanced academic qualification, specifically a master’s degree or equivalent, in Software Engineering, Computer Science, Information Systems, Communication, Public Information, or a closely related discipline, is essential.
A first-level university degree coupled with an additional two years of relevant professional experience may be considered an equivalent substitute for an advanced university degree.
Preferred candidates will possess completed degree and nondegree programs in data analytics, business analytics, or data science.
We seek a candidate with a proven track record in the relevant field, demonstrating at least [X] years of hands-on experience. The ideal applicant will have successfully managed projects of comparable scope and complexity, showcasing expertise in [specific skills or industries]. Prior roles should reflect a strong ability to deliver measurable results within fast-paced environments while adhering to strict deadlines and quality standards. Experience in [specific tools, methodologies, or team leadership] is highly desirable, as is familiarity with [industry-specific regulations or best practices]. A history of collaboration across cross-functional teams and a commitment to continuous professional development are essential. The successful hire will bring a blend of strategic thinking and operational execution to drive impactful outcomes.
A minimum of five years of progressively responsible experience is required in the development and management of web and knowledge platforms, specifically within a large organization focused on science or a related field.
Experience in managing medium to large-scale technical projects in a multistakeholder environment is required.
Required is experience in managing content management systems for websites, specifically Drupal, as well as coordinating web content.
Proficiency in administering library or knowledge platforms is essential, with a focus on overseeing repository software solutions like Space required.
A minimum of two years of proven leadership experience in overseeing a cross-functional team is essential, with direct accountability for strategic planning, performance evaluations, and ensuring timely project completion.
A proven track record in developing and executing digital media strategies, leading transformation initiatives, and executing public information campaigns is essential.
Preferred candidates should have prior involvement in leading change management efforts within the United Nations framework or comparable international bodies.
Proficiency in at least one project management tool, such as Microsoft Project, is preferred.
A minimum of two years of relevant experience in data analytics or a closely related field is highly preferred.
Qualifications
BA/BSc/HND , MBA/MSc/MA
Experience Required
5 years
