Are you driven by a commitment to financial stability while supporting off-grid communities through sustainable energy solutions? Our client, a leading solar energy provider, is searching for a Debt Collections Intern to integrate into their innovative team and contribute to the effective recovery of credit for their PAGO solar systems.
Responsibilities include planning, organizing, and directing the completion of projects to meet deadlines, ensuring adherence to company policies and industry regulations throughout the process. This role involves coordinating cross-functional teams, delegating tasks, and monitoring progress to optimize efficiency and productivity. Additionally, the position requires conducting performance evaluations, providing constructive feedback, and fostering professional development opportunities for team members. Budget management, risk assessment, and strategic decision-making are essential components of this role to achieve organizational objectives. Strong leadership, problem-solving skills, and the ability to adapt to changing priorities are critical requirements for success in this position.
Oversee a collection of past-due accounts to facilitate prompt retrieval of outstanding balances.
Develop and implement robust recovery strategies that are fully compliant with the Company’s PAGO credit policy to ensure optimal outcomes.
Collaborate with clients to establish mutually agreeable payment arrangements, finalize payoff timelines, and resolve outstanding balances through structured negotiations.
Handle customer inquiries, grievances, and conflicts with a high standard of professionalism and efficiency, ensuring timely and satisfactory resolutions.
Collaborate with sales and technical teams to resolve account-related concerns and elevate unresolved technical issues for further attention.
Recommend the repossession of the Company’s systems whenever a default occurs, but only after all viable recovery options have been fully explored.
Evaluate accounts and promptly notify the Finance Manager of any customers who are deceased, incapacitated, or have outstanding bad debts requiring further attention.
Monitor daily collection performance metrics and compile comprehensive monthly portfolio performance reports providing actionable insights and ensure transparency in financial operations.
Maintain precise records and promptly update the status of customer payments to ensure accuracy.
Provide assistance in meeting the monthly collection goals established by the supervisor.
Seeking a candidate with a strong background in project management, demonstrated through at least five years of relevant experience. Proficiency in industry-standard software tools, such as Microsoft Project or Asana, is essential, along with exceptional organizational and communication skills. The ideal applicant will exhibit the ability to lead cross-functional teams, manage budgets, and deliver projects on schedule. A bachelor’s degree in business administration, engineering, or a related field is required, and PMP certification is highly advantageous. Responsibilities include overseeing project timelines, coordinating stakeholder meetings, mitigating risks, and ensuring adherence to quality standards.
A bachelor’s degree or diploma in finance, credit management, business administration, or a related business discipline is required.
Demonstrates strong competency in utilizing the MS Office Suite, with a particular emphasis on advanced Excel skills.
A familiarity with mobile money platforms and PAGO repayment models would be advantageous.
Proven ability to negotiate effectively and build strong interpersonal relationships.
Demonstrates a high level of emotional intelligence and maintains professional conduct in all client interactions.
Exceptional proficiency in analyzing complex issues, synthesizing relevant information, and making well-informed, timely decisions to resolve challenges effectively.
Capable of working autonomously while consistently achieving established objectives with little to no oversight.
Meticulous attention to detail is required, coupled with strong capabilities in maintaining accurate records and producing comprehensive reports.
A collaborative professional who demonstrates initiative, adaptability, and perseverance in dynamic environments.
Qualifications
BA/BSc/HND , Diploma
