Role Summary
The Senior ICT Officer will deliver consistent, day-to-day information and communications technology support throughout Natural State’s operations, with a primary emphasis on facilitating the deployment of Microsoft Dynamics ERP. Reporting to the Systems & Strategy Implementation Specialist, the successful candidate will contribute significantly to ERP deployment, user training, and continuous systems’ administration, in addition to assisting with the maintenance of essential platforms such as Airtable and JIRA. This is a practical, senior-level technical position demanding expertise in advanced troubleshooting, systems implementation, and the capacity to educate and assist users across varied geographical locations and connectivity conditions.
Oversee a diverse array of critical operational duties encompassing strategic planning, team leadership, and performance optimization to ensure organizational success and alignment with long-term objectives. Develop and implement innovative processes to enhance efficiency, productivity, and cost-effectiveness across departments while fostering a collaborative and high-performing work environment. Lead cross-functional initiatives, mentor emerging talent, and champion best practices in governance, compliance, and risk management to uphold industry standards and regulatory requirements. Analyze data-driven insights to inform decision-making, drive continuous improvement, and maintain a competitive edge in the marketplace.
Microsoft Dynamics ERP Implementation Support professionals provide expert guidance and assistance throughout the deployment and configuration of Microsoft Dynamics ERP solutions. They analyze business requirements, recommend optimal system configurations, and ensure seamless integration with existing IT infrastructures. These specialists conduct comprehensive testing, troubleshoot technical issues, and deliver training to end-users to maximize system efficiency and adoption. Strong proficiency in Microsoft Dynamics ERP modules, project management skills, and the ability to collaborate with cross-functional teams are essential for success in this role.
Assist the Systems & Strategy Implementation Specialist by actively contributing to the configuration, testing, and deployment of Microsoft Dynamics ERP throughout Natural State’s operations.
Collaborate in the transfer of data, conduct user acceptance testing, and verify system outputs to ensure accuracy and reliability.
Assist in the creation of user guides and training materials, as well as facilitating end-user training sessions.
Deliver primary and advanced assistance for ERP-related user challenges throughout and following the implementation process.
Facilitate the documentation of workflows, system configurations, and change requests.
Provide technical assistance and resolve issues for end-users through the helpdesk, ensuring timely and effective troubleshooting of software, hardware, and network-related problems. Diagnose, document, and track issues using established ticketing systems while maintaining clear and professional communication with users. Collaborate with IT teams to escalate complex problems and implement solutions, ensuring minimal disruption to business operations. Stay updated on technical developments, system upgrades, and best practices to enhance support efficiency and user satisfaction. Prioritize tasks based on urgency and impact, adhering to service level agreements (SLAs) and organizational policies.
Act as the primary liaison for all ICT-related support inquiries submitted by staff members across the three NS Workstations.
Diagnose and resolve technical issues related to hardware, software, email systems, and network connectivity for laptops, printers, mobile devices, and office infrastructure.
Oversee the helpdesk ticketing system to guarantee efficient resolution of issues and maintain transparent communication with users throughout the process.
Deliver remote assistance to field personnel and staff stationed at remote locations.
Administering Airtable and JIRA involves managing project workflows, tracking tasks, and ensuring seamless collaboration across teams. Responsibilities include configuring project boards, maintaining databases, and generating reports to support data-driven decision-making. Proficiency in both platforms is required, along with a strong understanding of project management methodologies to optimize efficiency and productivity.
As an internal administrator for Airtable, responsibilities include managing user access and resolving technical issues.
Act as the dedicated JIRA administrator for internal operations, responsible for configuring projects, managing workflows, and providing user support to ensure seamless platform functionality.
Experts will assist support teams in maximizing the effectiveness of both platforms to enhance project tracking, streamline data management, and improve reporting accuracy.
Microsoft is seeking a skilled professional to oversee the administration of Microsoft 365 and network infrastructure. The ideal candidate will manage cloud-based services, including Exchange Online, SharePoint, and Teams, while ensuring seamless integration with on-premises systems. Responsibilities include configuring, monitoring, and maintaining network security, as well as troubleshooting connectivity issues. Additionally, the role requires expertise in Active Directory, DNS, DHCP, and VPN management to support organizational operations. Strong problem-solving abilities and experience with PowerShell scripting for automation are essential. A bachelor’s degree in computer science or a related field—or equivalent work experience—is preferred.
Administer and provide technical support for Microsoft 365 applications such as Teams, SharePoint, OneDrive, Outlook, Exchange, and the admin center.
Monitor and ensure the seamless functioning of office networks, including Wi-Fi, routers, and firewalls, across Kabuki and other Natural State locations.
Collaborate with internet service providers and third-party ICT vendors to facilitate repairs, upgrades, and installations.
Conduct regular system backups and support fundamental cybersecurity protocols to maintain data integrity and safeguard against potential threats.
We seek an ICT Administrator responsible for overseeing compliance and ensuring smooth operations within our information and communication technology systems. This role involves maintaining network infrastructure, managing cybersecurity protocols, and ensuring adherence to relevant regulations and industry standards. The ideal candidate will have proven experience in ICT administration, a strong understanding of compliance frameworks, and the ability to implement effective security measures. Responsibilities include monitoring system performance, troubleshooting technical issues, and coordinating with cross-functional teams to align IT processes with organizational goals.
Ensure precise documentation of ICT assets, software licenses, and equipment inventory to uphold accurate records.
Provide support in the compilation and development of ICT reports intended for internal organizational purposes.
Ensure adherence to pertinent data protection regulations, including GDPR and the Kenyan Data Protection Act, to maintain full compliance.
The preferred candidate will possess a bachelor’s degree in a relevant field or an equivalent combination of education and professional experience. A minimum of three years of hands-on experience in the specified domain is required, along with proficiency in industry-standard software or tools. Strong analytical and problem-solving skills are essential, as is the ability to collaborate effectively within cross-functional teams. Excellent communication skills, both written and verbal, are necessary to convey complex ideas clearly. Prior experience in leading or mentoring junior team members is a plus. Knowledge of relevant regulations or compliance standards is also required.
Applications will not be considered if they lack any of the following requirements.
A Bachelor’s degree in Information Technology, Computer Science, Information Systems, or an equivalent discipline is required.
Candidates must possess a minimum of five to seven years of professional experience in ICT support or a senior-level IT officer position.
Professional candidates should possess practical experience in supporting or participating in the deployment of an Enterprise Resource Planning (ERP) system, with a preference for Microsoft Dynamics. Familiarity with other ERP solutions, including SAP, Oracle NetSuite, Odoo, or comparable platforms, will also be taken into account.
Proven expertise in Airtable, encompassing the design, management, and optimization of relational databases, along with the development of custom automations, scripts, and third-party integrations.
Proven ability to effectively utilize and manage JIRA, including its administration and operational functions.
Strong proficiency in Microsoft 365 productivity tools, including Teams, SharePoint, OneDrive, Outlook, Word, Excel, PowerPoint, Exchange, and the admin center, is required.
Hardware Skills: Proficiency in diagnosing and resolving issues with laptops, printers, mobile devices, and office networks.
Strong to Have (Strongly differentiates candidates)
Professional rewrite:
Experience with Microsoft Dynamics ERP is required, including involvement in implementation, configuration, or administrative tasks.
Candidates should possess prior professional experience with organizations dedicated to non-profit, conservation, or mission-driven initiatives.
Proficiency in providing assistance to remote or field-based employees who experience inconsistent internet access is essential.
Proficiency in data migration processes, user acceptance testing (UAT), or delivering user training for newly implemented systems is required.
Demonstrated expertise in instructing employees on the effective utilization of emerging systems and tools is essential.
Revamped Version:
Familiarity with helpdesk ticketing tools and systems is essential for this role.
Individuals should possess a fundamental understanding of cybersecurity principles and practices, including the ability to identify common threats, recognize vulnerabilities in systems, and understand basic risk management strategies. This includes familiarity with concepts such as firewalls, encryption, malware types, and secure network configurations. Additionally, candidates should be aware of industry-standard security frameworks and compliance requirements relevant to their role.
Proven expertise in relational database management using tools such as Airtable, Smart sheet, Notion databases, or comparable platforms is required.
Experienced professionals in ICT asset management, with a strong background in inventory tracking, are encouraged to apply. Proficiency in managing and overseeing ICT assets is essential, including the ability to track and maintain accurate records of hardware and software inventories. Candidates should demonstrate a comprehensive understanding of asset lifecycle management, ensuring compliance with organizational policies and industry standards throughout the process.
Seasoned professional with a proven track record in delivering user support across diverse international locations and varied time zones.
Possesses a comprehensive understanding of pertinent data protection regulations, including GDPR and the Kenyan Data Protection Act.
ITIL 4 certification, whether at the Foundation level or above, is required for this role.
Nice to Have (Tie-breakers only)
Microsoft offers a range of certification programs for Dynamics, including credentials such as MB-910 and MB-920, designed to validate expertise in specific Dynamics solutions.
Microsoft offers a range of specialized credentials, such as the MS-900 and MD-102 certifications, under the Microsoft 365 certification program. These credentials validate expertise in core Microsoft 365 principles, including cloud services, security, compliance, and device management. Candidates pursuing these certifications should possess a foundational understanding of Microsoft technologies, as well as hands-on experience with enterprise-level solutions. Successful completion demonstrates proficiency in deploying, configuring, and managing Microsoft 365 environments effectively.
Seeking candidates with Compton A+ and Network+ certifications, these professionals possess validated expertise in IT support and networking fundamentals.
Proven expertise in system integration projects is required. Familiarity with connecting disparate software systems, APIs, and data sources is essential. Candidates should have a strong understanding of integration methodologies, middleware solutions, and data mapping techniques. Experience with integration platforms such as Mule Soft, Dell Boom, or Apache Camel is highly desirable.
Experienced in developing comprehensive documentation for system workflows and designing instructional materials for training purposes.
The ideal candidate will possess a robust set of personal competencies, including strong analytical thinking, exceptional problem-solving abilities, and effective communication skills. Demonstrated leadership experience, adaptability to dynamic environments, and a commitment to continuous learning are essential. Proficiency in managing multiple priorities under tight deadlines while maintaining a high standard of work quality is critical. Collaborative teamwork, a customer-focused mindset, and the ability to influence stakeholders are also required. Emotional intelligence, integrity, and a proactive approach to challenges are highly valued.
Aptitude for execution: Demonstrates adaptability to evolving requirements, proficiency in system validation, and a commitment to continuous enhancement through iterative refinement.
Service orientation entails demonstrating a sincere commitment to assisting staff members in resolving technical challenges, characterized by patience and clear communication.
Attention to detail is essential for meticulous handling of data migration processes, user access management, and documentation tasks.
Problem-solving: Demonstrates proficiency in systematically identifying and resolving issues, maintaining composure in high-pressure situations.
The role requires strong communication skills, particularly the aptitude to translate complex technical information into clear, accessible language for non-technical colleagues.
Aptitude for training involves crafting well-structured training materials and delivering engaging instructional sessions effectively.
Consistently delivers dependable support by ensuring all requests and implementation tasks are completed thoroughly and on schedule.
What We Offer
We invite you to join a globally renowned environmental organization, offering a unique opportunity to contribute to meaningful environmental initiatives on an international scale.
A fast-paced, mission-driven workplace prioritizing meaningful contributions and groundbreaking advancements.
Cross-cultural collaboration, professional development, and ongoing learning opportunities are available.
Compensation includes a competitive salary and comprehensive benefits package, such as health, dental, and vision insurance, as well as retirement savings plans. Eligible employees may also receive performance bonuses and stock options. Additional perks may encompass flexible work arrangements, professional development opportunities, and wellness programs. Paid time off, including vacation, sick leave, and personal days, is provided in accordance with company policy.
A highly competitive salary, aligned with your level of experience and professional qualifications, will be provided.
Natural State provides a generous annual leave package totaling 33 days per year, encompassing both standard vacation days and public holidays.
In addition to comprehensive medical coverage and a robust pension scheme, the position includes various office closure days throughout December.
Qualifications
BA/BSc/HND
Experience Required
5 - 7 years
